Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible, Autonomous, But Reporting Needs Improvement
What do you like best about the product?
I like the flexibility of Salesforce Sales Cloud. The fields can be customized according to different stages of leads, contacts, or opportunities, and the CPQ is fully customizable. As a user, I am almost 100% autonomous in managing an opportunity from stage 1 to close won. The fact that the platform is flexible and customizable allows me to work more efficiently, ensuring all information is saved and I can deliver more value to the client quickly. Being autonomous is very important for quickly dealing with clients.
What do you dislike about the product?
I'm not exactly sure, but perhaps the reporting piece could be a bit easier (intuitive) to use. Also, I think the initial setup should have been complex.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes all my data, so I find every contact and account history easily. It makes my work efficient and autonomous, speeding up client interactions.
Excellent Platform for Seamless Sales Tracking
What do you like best about the product?
This is one of the best platform to enable sales track the deals from leads to closed won milestone.
What do you dislike about the product?
Nothing sepcific that I dislike at the moment.
What problems is the product solving and how is that benefiting you?
This is one of the best platform to enable sales track the deals from leads to closed won milestone. It allows to track sales targets for various sales persons and based on that stratagies can be designed to boost sales.
Powerful, Scalable CRM That Streamlines Sales and Boosts Team Efficiency
What do you like best about the product?
Salesforce sales cloud stands out as a powerful and scalable CRM platform that helps streamline sales operations, improve visibility and drive better decision making across teams.
Sales teams can quickly access critical customer data and focus more on selling rather than administrative work.
The platform adapts well to different business models and scales as requirements grow.
Sales cloud integrates seamlessly with other salesforce products, email platforms, marketing and support tools.
Sales teams can quickly access critical customer data and focus more on selling rather than administrative work.
The platform adapts well to different business models and scales as requirements grow.
Sales cloud integrates seamlessly with other salesforce products, email platforms, marketing and support tools.
What do you dislike about the product?
Onboarding can take time, and productivity may initially dip for users unfamiliar with CRM systems.
Smaller organizations may find the total cost of ownership high compared to simpler CRM tools.
Implementation and ongoing maintenance can be resource intensive.
Smaller organizations may find the total cost of ownership high compared to simpler CRM tools.
Implementation and ongoing maintenance can be resource intensive.
What problems is the product solving and how is that benefiting you?
I get a single source of truth, improving data accuracy and reducing manual effort.
Sales performance becomes more predictable and leadership can make data-driven decisions.
Sales teams spend more time engaging customers and closing deals.
Sales performance becomes more predictable and leadership can make data-driven decisions.
Sales teams spend more time engaging customers and closing deals.
Streamlined Sales with Powerful Visibility
What do you like best about the product?
I like the clear visibility Salesforce Sales Cloud provides into the sales pipeline. The ability to track deals, automate follow-ups, and customize workflows makes managing sales much easier. It keeps everything organized and helps me stay focused on the right opportunities at the right time. I also appreciate how integrating Salesforce Sales Cloud with email tools, marketing automation platforms, and collaboration apps keeps customer communication, lead data, and team collaboration in sync. It ensures all information flows smoothly without switching between multiple systems. Additionally, the initial setup was straightforward. Setting up basic pipelines, user accounts, and dashboards was easy, and once configured, it became very smooth to use.
What do you dislike about the product?
One challenge with Salesforce Sales Cloud is that it can feel complex at times, especially for new users. Some features require extra setup or customization before they become truly useful. The interface can also feel heavy when you’re doing quick, everyday tasks. A simpler default experience and easier onboarding would make it more efficient for daily use.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage the sales process efficiently. It consolidates sales information, tracks leads, and reduces manual work with automation. It helps organize customer interactions and follow-ups, ensuring nothing gets missed and providing clear visibility into the sales pipeline.
Easy Navigation and Helpful Tools Make It Stand Out
What do you like best about the product?
I like that it’s navigation is easy, and the tools are helpful
What do you dislike about the product?
It can feel a little clunky in areas and there could be a better design/ layout.
What problems is the product solving and how is that benefiting you?
It’s helping me manage my activities and follow ups
Powerful Customization for Pros
What do you like best about the product?
The level of customisability and bespoke nature is second to none. The ability to link external data and create a detailed, bespoke system that links into your business is great. From both sales and account management, the platform has allowed our teams to have a single source of truth.
What do you dislike about the product?
The learning curve. Creating a detailed, customised experience requires lots of time, but also understanding the data structure behind how objects link and that there are relationships everywhere. You can rarely fully optimise it without professional support.
The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so
The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so
What problems is the product solving and how is that benefiting you?
Create, manage and complete sales cycles, alongside handing it over to the account management team in detail
Automation and Collaboration, Slight Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud automates tasks, cutting down on manual repetitive work. The pipelines feature is great for organizing deals and tasks effectively. I also value team collaborations, which help get the team aligned and facilitate task discussions.
What do you dislike about the product?
Salesforce Sales Cloud has a bit of a learning curve for beginners and is a little complex to set up. It's also a little time-consuming and technical during the initial setup.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and track deals. It centralizes data, aids in forecasting, and reduces manual work. Automations cut repetitive tasks, pipelines help organize deals, and collaboration tools align the team and facilitate task discussions.
Exceptional Data Management Made Easy
What do you like best about the product?
Data management and the interface is very userfriendly
What do you dislike about the product?
Always lags and no shortcuts to opportunities makes it difficult to log activities
What problems is the product solving and how is that benefiting you?
A lot of problems like tracking opportunities and clients. Keeping a check on sales performance (team and individual). Cadences are also helping big time
Excellent Customization and Automation for Pipeline Management
What do you like best about the product?
Customization, good pipeline management features and automation
What do you dislike about the product?
High cost, steep learning curve which slows down implementation time
What problems is the product solving and how is that benefiting you?
Lead management, opportunity tracking
Efficient Sales Management with Strong Automation and Visibility
What do you like best about the product?
1. Centralizes the entire sales process, including leads, opportunities, accounts, and activities, in one platform.
2. It is flexible and customizable to fit real business workflows.
3. It has strong automation features with Flows and process automation, which saves a lot of manual effort.
4. It gives excellent visibility through real-time reports and dashboards for tracking pipeline and performance.
5. It enhances the working relationship between the sales reps and managers with common data.
6. It also adapts easily to meet changing demands.
7. It comes with a friendly interface, which easily allows sales people to master the system.
2. It is flexible and customizable to fit real business workflows.
3. It has strong automation features with Flows and process automation, which saves a lot of manual effort.
4. It gives excellent visibility through real-time reports and dashboards for tracking pipeline and performance.
5. It enhances the working relationship between the sales reps and managers with common data.
6. It also adapts easily to meet changing demands.
7. It comes with a friendly interface, which easily allows sales people to master the system.
What do you dislike about the product?
1. Can be confusing for first-time users, in particular because of the number of options available
2. The initial configuration and customization may consume considerable time if not planned properly
3. Licensing fees as well as costs associated with add-ons can be quite steep when working in small teams or managing a small business
4. Certain standard functions must be further customized for specific business applications
5. Performance may gradually slow down in poorly optimized orgs as might be overwhelmed by too many automations in their ors.
6. Reporting is a robust capability in itself, though there is a learning curve with more advanced reports and diagnostic views.
7. The system requires constant maintenance to ensure it remains clean and efficient.
2. The initial configuration and customization may consume considerable time if not planned properly
3. Licensing fees as well as costs associated with add-ons can be quite steep when working in small teams or managing a small business
4. Certain standard functions must be further customized for specific business applications
5. Performance may gradually slow down in poorly optimized orgs as might be overwhelmed by too many automations in their ors.
6. Reporting is a robust capability in itself, though there is a learning curve with more advanced reports and diagnostic views.
7. The system requires constant maintenance to ensure it remains clean and efficient.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered sales data by gathering leads, accounts, contacts, and opportunities into one system.
It eliminates manual tracking in spreadsheets by automating follow-ups, task creation, and stage updates.
Improved visibility into the sales pipeline drives more accurate and reliable forecasting.
Prioritize the right opportunities using reports, dashboards, and lead insight.
It reduces missed follow ups and delays by reminders and activity tracking.
This makes collaboration easy, as teams have the same view of real-time data and updates.
That helps me personally do work more efficaciously: decreases repetitive work, and clearly shows what needs my attention next.
It eliminates manual tracking in spreadsheets by automating follow-ups, task creation, and stage updates.
Improved visibility into the sales pipeline drives more accurate and reliable forecasting.
Prioritize the right opportunities using reports, dashboards, and lead insight.
It reduces missed follow ups and delays by reminders and activity tracking.
This makes collaboration easy, as teams have the same view of real-time data and updates.
That helps me personally do work more efficaciously: decreases repetitive work, and clearly shows what needs my attention next.
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