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Great platform. so may possibilities
What do you like best about the product?
I love that it is cloud based, quick, responsive and very scalable. It brings so much power and possibilities for our Support team with Phone and Chat integration and others that I haven't yet seen.
What do you dislike about the product?
It is expensive for the customer community side.
What problems is the product solving and how is that benefiting you?
We use it for Sales and Service.
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Salesforce just works
What do you like best about the product?
The best thing about Salesforce is it's adaptability and the fact that it's cloud based.
What do you dislike about the product?
I think that it requires too many people to maintain. The executive team expected it to be just plug and play forever.
What problems is the product solving and how is that benefiting you?
Database for all the accounts, opportunities and contacts.
Recommendations to others considering the product:
Probably the best out there.
A great CRM with lots to offer
What do you like best about the product?
Salesforce is super customizeable and can be integrated with a lot of other companies and services. It offers endless possibilities as to what can be built, also offer a portal with third party apps and partners which can make things a bit easier.
What do you dislike about the product?
The cost is very high and the company will have to rely on a consultant(s) to create or customize the service to your need if your team doesn't have the knowledge. Also, training is super expensive if you want to invest on your team.
What problems is the product solving and how is that benefiting you?
I think this question will be answered in a few months, so far we are still fine tuning implementation issues. the main benefits will be data/activity tracking and automation.
Recommendations to others considering the product:
Get your team trained first, this will definitely help designing a successful implementation plan.
Support salesforce reps with an easy to adjust CRM solution
What do you like best about the product?
360 degree view on valuable information about our customers.
Great report and Dashboard capabilities.
Great report and Dashboard capabilities.
What do you dislike about the product?
Data quality must be high but costs time
What problems is the product solving and how is that benefiting you?
getting all information on one glance
GReat CRM platform
What do you like best about the product?
So much base functionality--so many add-ons that we leverage for our sales organization.
What do you dislike about the product?
Lots of resources available--can be tricky to navigate
What problems is the product solving and how is that benefiting you?
More leads, quicker close rates; increased efficiencies. Faster end to end product processes.
Great product
What do you like best about the product?
Flexible and powerful product to support the sales process. You can easily build automation to support the sales Process
What do you dislike about the product?
Not all classic features are lightning enabled
What problems is the product solving and how is that benefiting you?
Support the process of scheduling meetings with lightning scheduler
More than just Sales
What do you like best about the product?
I'm an independent consultant. I use Salesforce personally as well as have implemented it for several clients. I've seen it transform businesses for good over and over.
What do you dislike about the product?
It can be a bit pricey for small business but the key is to fully leverage it for uses beyond just sales.
What problems is the product solving and how is that benefiting you?
Sales and service
The most used CRM for ultra large enterprises.
What do you like best about the product?
Business and work flow are fairly easy to understand.
What do you dislike about the product?
UI and Administrative controls lock the system down. Limited customization. Too many 3rd party apps that need to be purchased. Hard to set up and manage. Not as sales friendly. Data hygiene management tools need improvement.
What problems is the product solving and how is that benefiting you?
Business pipeline management and closing deals
Best relationship with business to improve the sales
What do you like best about the product?
It will be easy to use all the application to provide the business
What do you dislike about the product?
Needs to improve for the ui addons to support for third part application
What problems is the product solving and how is that benefiting you?
While integration with third party tool
Recommendations to others considering the product:
It will best way to provide the solution to the business to provide good results
Salesforce is easy and fun to work with!
What do you like best about the product?
The flexibility - with the knowledge and profile permissions, you can build SF into any tool you need. It's scalable, and always introducing new features.
What do you dislike about the product?
Security settings can sometimes prevent you from doing things you know you need to do, and have to get approval through higher admins.
What problems is the product solving and how is that benefiting you?
Data management, automation, reporting, tracking service hours. Some tools save a lot of time by allowing for mass updates, inserts, deletions, etc.
Recommendations to others considering the product:
Start small - don't try to use it all at once!
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