Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Best CRM with multiple 3rd party integration available
What do you like best about the product?
This is an all-in-one CRM, I can say in the cloud. You can use it from generating the Lead to the Quotation management in its Sales Cloud platform. You can use it as a service software also using Service cloud.
It has multiple things, I can not explain it but for a good business, I am sure it will help you a lot.
It has multiple things, I can not explain it but for a good business, I am sure it will help you a lot.
What do you dislike about the product?
I dislike its higher price so that the small businessman is not able to afford it. It has per monthly or yearly based purchase, I mean you need to pay to Salesforce for continue the software.
What problems is the product solving and how is that benefiting you?
It's multiple integration parts.
WhatsApp integration, SimpleSign integration (for document e-sign), Field Service Lightning, and others.
WhatsApp integration, SimpleSign integration (for document e-sign), Field Service Lightning, and others.
CLOUD CRM
What do you like best about the product?
I am using Salesforce from last 7 years.
Every thing work in cloud base no software needed
Development options are good and easy to understand
all features are good and easy to work. security option are awesome
different ways to provide securities
OWD
Sharing rules
Profiles
Lighting features are awesome.
and Salesforce provide the update in every( 3 months ) quarter
Every time they provide the new features in every release
this is very good for smal/medium industries.
Best for Automations Flow no code deffinaty we will like it.
Easy to use.
Every thing work in cloud base no software needed
Development options are good and easy to understand
all features are good and easy to work. security option are awesome
different ways to provide securities
OWD
Sharing rules
Profiles
Lighting features are awesome.
and Salesforce provide the update in every( 3 months ) quarter
Every time they provide the new features in every release
this is very good for smal/medium industries.
Best for Automations Flow no code deffinaty we will like it.
Easy to use.
What do you dislike about the product?
not found much issue in salesforce
it will takes lot of time to load pages
classic UI is rocks
it will takes lot of time to load pages
classic UI is rocks
What problems is the product solving and how is that benefiting you?
Every thing is possible in salesforce
Every thing work in cloud base no software needed
Every thing work in cloud base no software needed
Recommendations to others considering the product:
UI IS VERY SLOW
salesforce is best technology in the world of CRM.it has great user experience for customer.
What do you like best about the product?
easily accessible from outside the organization. we can configurr any requirements via point and click. we can complete sales journey easily.After lighting component we can reuse the same same component on number of functionality
What do you dislike about the product?
maintenance of certifation of is too hard after completion of certificate
What problems is the product solving and how is that benefiting you?
we can customized our UX screen as per our choice. With the help oh LWC we can make small small parts of page or UI and reuse that some other UX page
Streamlining Sales Success: Salesforce Sales Cloud Review
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its comprehensive nature and its ability to streamline the entire sales process. The platform's user-friendly interface allows for easy navigation and data management, making it accessible to users of all skill levels. I appreciate how Salesforce Sales Cloud centralizes customer data, providing a holistic view of interactions, purchase history, and preferences. This centralized approach empowers sales representatives to personalize their approach and deliver tailored experiences to customers.
The automation capabilities of Salesforce Sales Cloud are another standout feature. By automating routine tasks such as data entry and follow-ups, the platform frees up valuable time for sales professionals to focus on building relationships and closing deals. The workflow automation features ensure that leads are consistently nurtured and no opportunities are missed.
The advanced analytics and reporting capabilities of Salesforce Sales Cloud are incredibly valuable as well. The customizable dashboards and real-time insights enable sales managers to have a comprehensive view of team performance, pipeline health, and revenue projections. This data-driven approach allows for strategic decision-making, optimizing sales strategies and driving revenue growth.
Lastly, the seamless integration of Salesforce Sales Cloud with other Salesforce products and third-party applications is highly beneficial. The ability to integrate with marketing automation tools, customer support systems, and other essential applications promotes collaboration and a unified approach across the organization.
Overall, what I like best about Salesforce Sales Cloud is its ability to bring together various aspects of the sales ecosystem into one comprehensive platform. It simplifies processes, enhances efficiency, and empowers sales teams to deliver exceptional results.
The automation capabilities of Salesforce Sales Cloud are another standout feature. By automating routine tasks such as data entry and follow-ups, the platform frees up valuable time for sales professionals to focus on building relationships and closing deals. The workflow automation features ensure that leads are consistently nurtured and no opportunities are missed.
The advanced analytics and reporting capabilities of Salesforce Sales Cloud are incredibly valuable as well. The customizable dashboards and real-time insights enable sales managers to have a comprehensive view of team performance, pipeline health, and revenue projections. This data-driven approach allows for strategic decision-making, optimizing sales strategies and driving revenue growth.
Lastly, the seamless integration of Salesforce Sales Cloud with other Salesforce products and third-party applications is highly beneficial. The ability to integrate with marketing automation tools, customer support systems, and other essential applications promotes collaboration and a unified approach across the organization.
Overall, what I like best about Salesforce Sales Cloud is its ability to bring together various aspects of the sales ecosystem into one comprehensive platform. It simplifies processes, enhances efficiency, and empowers sales teams to deliver exceptional results.
What do you dislike about the product?
some users might find less desirable:
Complexity of Customization: The extensive customization options available in Salesforce Sales Cloud can be overwhelming for new users or those with limited technical expertise. Creating custom fields, workflows, and reports often requires a deeper understanding of the platform, and it may take some time to become proficient in utilizing these features effectively.
Cost: Salesforce Sales Cloud is a powerful and feature-rich solution that comes at a significant cost. The pricing structure can be complex, especially for smaller businesses or startups with limited budgets. While the platform's capabilities can justify the investment, it may not be financially feasible for all organizations, particularly those with limited resources.
Learning Curve: Due to its vast array of features and functionalities, Salesforce Sales Cloud can have a steep learning curve. Users who are new to the platform or unfamiliar with CRM systems may require substantial training and support to fully grasp its capabilities. This learning curve can impact initial productivity and may require additional time and resources for onboarding.
User Interface: While Salesforce Sales Cloud's user interface is generally user-friendly, some users have reported that the platform can feel cluttered or overwhelming, especially when dealing with a high volume of data or complex sales processes. The sheer amount of information and options presented on the screen can sometimes lead to a less intuitive user experience.
Support Limitations: While Salesforce provides customer support, some users have expressed frustration with the response time or difficulty in obtaining timely assistance. Resolving technical issues or receiving prompt support can sometimes be challenging, particularly during peak periods or for users with specific or complex requirements.
Despite these limitations, Salesforce Sales Cloud remains a powerful sales management solution that has helped countless businesses streamline processes and drive sales growth.
Complexity of Customization: The extensive customization options available in Salesforce Sales Cloud can be overwhelming for new users or those with limited technical expertise. Creating custom fields, workflows, and reports often requires a deeper understanding of the platform, and it may take some time to become proficient in utilizing these features effectively.
Cost: Salesforce Sales Cloud is a powerful and feature-rich solution that comes at a significant cost. The pricing structure can be complex, especially for smaller businesses or startups with limited budgets. While the platform's capabilities can justify the investment, it may not be financially feasible for all organizations, particularly those with limited resources.
Learning Curve: Due to its vast array of features and functionalities, Salesforce Sales Cloud can have a steep learning curve. Users who are new to the platform or unfamiliar with CRM systems may require substantial training and support to fully grasp its capabilities. This learning curve can impact initial productivity and may require additional time and resources for onboarding.
User Interface: While Salesforce Sales Cloud's user interface is generally user-friendly, some users have reported that the platform can feel cluttered or overwhelming, especially when dealing with a high volume of data or complex sales processes. The sheer amount of information and options presented on the screen can sometimes lead to a less intuitive user experience.
Support Limitations: While Salesforce provides customer support, some users have expressed frustration with the response time or difficulty in obtaining timely assistance. Resolving technical issues or receiving prompt support can sometimes be challenging, particularly during peak periods or for users with specific or complex requirements.
Despite these limitations, Salesforce Sales Cloud remains a powerful sales management solution that has helped countless businesses streamline processes and drive sales growth.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves data management challenges, manual tasks, lack of insights, and fragmented systems. Addressing these issues benefits users by improving data accuracy, increasing productivity, enabling data-driven decision-making, and fostering collaboration across departments, ultimately leading to better sales performance and customer satisfaction.
Enterprise CRM Not A Fit For Smaller Businesses
What do you like best about the product?
Salesforce has many great advanced features. Just beware that the program is suited for medium to large businesses. If you want automation and the business has the budget for implementation and ongoing cost, Salesforce is a great option.
What do you dislike about the product?
For the non-enterprise version, there are a lot of add on costs. For a smaller business, it's not a good value to buy the basic version and too expensive to add on the needed features.
What problems is the product solving and how is that benefiting you?
We chose not to move forward with Salesforce due to cost and value. Now that our workflow program is moving to an open API, we might revisit this integration in the future.
Recommendations to others considering the product:
Weigh the benefits and cost of Salesforce against other program to make sure it's the right fit.
Easy to use Salesforce for CSM Review
What do you like best about the product?
Easy to organize all of my customers and provide updates in an efficient manner.
What do you dislike about the product?
I dislike that sometimes there is field limitations where you can't have a max number of characters. I also dislike that sometimes it can be a bit slow at times.
What problems is the product solving and how is that benefiting you?
The main problem is around customer on-boarding and adoption and being able to set up. Also, be able to easily search for accounts and see all of the recent activity is also helpful. We have an integration built out with Groove, so that we can easily see all of the history.
Self teaching Admin to over 100 users!
What do you like best about the product?
I like how easy it is to make your Salesforce truly yours. I also like how you learn as you go. Most things are fixable when needed.But most of all that I learn something new every day!
What do you dislike about the product?
Classic verse lightning. I implemented under Classic and keep trying to move to lightning but then are so things that I can do much quick in Classic. However, I love Lightning and hope one day to be all lightning.
What problems is the product solving and how is that benefiting you?
The lack of historical data. But thats more for my higher ups who keep asking and not accepting the answer. The benefit is the quicker work time and the ability to personalize to make the every day work easy and quick.
Salesforce for Non Profits
What do you like best about the product?
Transitioning from Raisers Edge to Salesforce has been seamless! Using the non profit success starter pack, we are able to pull all kinds of reports on donor relationships and how often we engage them. In an ideal world, you can revive donor information in minutes and are able to thank them properly due to salesforce.
Update: We have been using this for 6 yrs now, and it is amazing!! We use the eventbrite integration. Customer support has been fantastic!
Update: We have been using this for 6 yrs now, and it is amazing!! We use the eventbrite integration. Customer support has been fantastic!
What do you dislike about the product?
Like any CRM, being consistent with labeling and entering helps keep less frequent errors when pulling reports. I would like more information and tutorials to keep up to speed with changes that can be made.
What problems is the product solving and how is that benefiting you?
It is so easy to pull reports on constituents and giving. It has made my life easier when being reminded to contact donors when their gift will lapse. These reports have only gotten better
Recommendations to others considering the product:
Look up how Integrations that might make your life easier. Classy and crowdrise integrates seamlessly with salesforce and helps track third Party fundraising.
Increase your best customer experience!!
What do you like best about the product?
Very advance features and smooth workflow process , also offer third many party integrations
What do you dislike about the product?
More pricey compare to other competitors
What problems is the product solving and how is that benefiting you?
We r using for customer service application in sales force and our team able to handle very quickly to address the issue using it
Great CRM with endless Integration and customization options alongside super out-of-the-box features
What do you like best about the product?
Versataility, ability to integrate with multiple systems and the support they provide are great and with the introduction of lightning web components they opened doors for vast opportunities
What do you dislike about the product?
Lightning is still having some limitations to it's out of the box features which limits us in various use cases from completely implementing it
What problems is the product solving and how is that benefiting you?
It made us help our customers by leveraging various functionalities like email-to-case, case assignment rules and also salesforce 1 mobile platform
Recommendations to others considering the product:
Right now with Microsoft dynamics and Pega CRM are lagging way behind the salesforce which leaves with organizations very little to choose between
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