Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Outstanding User Experience
What do you like best about the product?
User experience and ease of access. Also the UI is intuitive.
What do you dislike about the product?
Sometimes performance issues and some downtime is there.
What problems is the product solving and how is that benefiting you?
Hassle free experience for creating new customers, following up with them and finding new leads.
Boosts Productivity with Automation, But Pricey and Complex for Small Teams
What do you like best about the product?
The ease of automating mundane tasks like data entry and routine follow ups has lead to an increase in productivity. Apart from that features supporting lead management and pipeline tracking are awesome.
What do you dislike about the product?
It has steep learning curve apart from a hefty cost which might not be feasible for smaller organizations.
What problems is the product solving and how is that benefiting you?
Lead management and pipeline tracking and integration with other tools like mail box etc.
Powerful CRM with Customization, But Setup Can Be Challenging
What do you like best about the product?
I like how the Salesforce Sales Cloud manage customer information in one place. It helps track sales leads, opportunities, and customer interactions and the customization options make it fit different business needs.
What do you dislike about the product?
The setup and customization of Salesforce Cloud is very complex and time consming. It may also have a steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
It helps manage customer information in one place. It tracks sales leads and customer interactions, making it easier to follow up.
Powerful Sales & Marketing Tool, But Steep Learning Curve for New Users
What do you like best about the product?
Salesforce is the most used platform in our sales and marketing process. i am using it from more than 3 years. i really appreciate how salesforce sales cloud both sales and marketing workflows. the lead tracking, emails automation and opportunity management features makes it very easy to follow every step of the customer journey. i like the detailed dashboards bring the best results. the automation also saves me doing repetitive follow ups manually. it really changed how we managed and track customer. it keeps both the sales and marketing sides aligned , increasing productivity and improves everything.
What do you dislike about the product?
The platform is very powerful and feature rich. but that also makes it a bit complex for new users. it take some time to understand all the setting , reports and integration. Also the pricing can be higher for small teams.
What problems is the product solving and how is that benefiting you?
salesforce is really very helpful and we totally rely on it. before using it , out customer data was scattered across multiple spreadsheets and tool. Now everything leads, deals and campaign performance is in one place ,it has helped us improve communication between sales and marketing teams, track leads more effectively and close deals faster. the collaboration features and task assignments also make teamwork much smoother. it has completely changed how we manage and track customer. it keeps both the sales and marketing sides aligned, increase productivity and improves decision making with real time data. once you get used to it, it becomes one of the most valuable tools for managing business growth.
Excellent AI and Email Features, But Pricey
What do you like best about the product?
Email integration and forecasting and ai features
What do you dislike about the product?
A little high cost and little complex integration system
What problems is the product solving and how is that benefiting you?
It provides email integration and analytics ai tool and lead generations
Salesforce Sales Cloud: A Powerful CRM That Transforms Sales Operations
What do you like best about the product?
Salesforce Sales Cloud stands out for its robust and highly customizable platform, which adapts effortlessly to our business requirements. The user-friendly interface, powerful automation features, and extensive reporting tools have greatly enhanced our sales operations. With functionalities such as lead and opportunity management and real-time analytics, our workflows are more streamlined and productivity has increased. Additionally, its seamless integration with other systems makes it an effective solution for comprehensive sales management from start to finish.
What do you dislike about the product?
While Salesforce Sales Cloud offers robust features, its complexity may be daunting for newcomers. Setting up and customizing the platform typically demands technical know-how, and maintaining it over time can consume significant resources. The licensing fees may also be prohibitive for small or mid-sized businesses. Furthermore, performance can occasionally lag when handling large amounts of data. Nevertheless, with careful planning and adequate support, the platform’s comprehensive value and capabilities tend to surpass these challenges.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses important challenges for us, such as managing intricate sales pipelines, monitoring customer interactions, and minimizing manual work. By centralizing all our sales data, it provides our team with real-time access to leads, opportunities, and key performance metrics. The automation of routine tasks like follow-ups and reporting not only saves time but also enhances productivity. As a result, we experience better sales forecasting, quicker deal closures, and a more tailored customer experience, which ultimately drives higher revenue and greater team efficiency.
Must have CRM software
What do you like best about the product?
There’s really no other platform out there that compares to Salesforce and superior capabilities to any other competition
What do you dislike about the product?
Some of the customization requires a developer
What problems is the product solving and how is that benefiting you?
Contact management and pipeline opportunity forecasting
Easy to Use for Business, but Too Cumbersome and Takes Up Space
What do you like best about the product?
Real estate is complex on thr hi and not easy to navigate
What do you dislike about the product?
Too cumbersome , real estate is too comple
What problems is the product solving and how is that benefiting you?
Too cumbersome
Comprehensive Sales Management with Customizable Dashboards
What do you like best about the product?
complete sales process management, Highly customizable dashboards, workflows, and reports, integration capabilities
What do you dislike about the product?
Sometimes complex implementation, Over-customization can make upgrades or system maintenance complex
What problems is the product solving and how is that benefiting you?
Fragmented customer data, Lack of Lead Visibility and Follow-Up, inconsistent CX across different touch points
Secure and Accessible Information, Needs to Improve Configuration
What do you like best about the product?
I enjoy how Salesforce Sales Cloud allows me to have complete information on each candidate in a simple, accessible, and secure way. The platform makes it easy to know at what stage of the process each prospect is. I appreciate that all the information is secure and accessible to all my employees.
What do you dislike about the product?
I don't like that making changes in the configuration is a slow process.
What problems is the product solving and how is that benefiting you?
I have the complete information of the candidates in a simple, accessible, and secure way. Additionally, I can see what stage of the process my prospects are in, which facilitates management and accessibility for my employees.
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