Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Makes Incident Tracking Easy
What do you like best about the product?
Salesforce is our main source for tracking incidents, and it makes our work easier overall.
What do you dislike about the product?
So far, everything seems to be working well for me. I haven’t run into any issues with using it.
What problems is the product solving and how is that benefiting you?
Creating an incident is much easier, and it serves as a tool where we can also write our comments and remarks about the adjustments we have made.
Product & Service Reviews
What do you like best about the product?
The platform is highly flexible, allowing you to create custom fields, objects, and workflows (often via "clicks, not code") to match your specific business needs.
What do you dislike about the product?
Standard customer service can be slow, with some users reporting that fast or effective help is often locked behind expensive premium plans.
What problems is the product solving and how is that benefiting you?
Scattered Data eliminates the "black hole" of leads by replacing disconnected spreadsheets and legacy systems with a single system of record
Powerful CRM with Great Integration but Pricy
What do you like best about the product?
I like the centralized dashboard that gives a complete view of leads, opportunities, and customer data in one place. The integration capability with other tools makes it easy to maintain consistent data across systems. Automation tools like workflows and approval processes save a lot of manual effort. I find the centralized dashboard extremely beneficial because it gives real-time visibility into leads, opportunities, and customer interactions without switching between multiple tools. Lastly, integration with other business tools ensures smooth data flow across departments. This reduces duplication, improves accuracy, and maintains consistency in customer records.
What do you dislike about the product?
The initial setup and customization can be complex, especially for small teams without dedicated Salesforce administrators. The pricing can be expensive for startups or small businesses, particularly when adding advanced features or multiple users. Performance may slow down slightly when handling very large datasets or heavily customized environments.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to centralize customer data, integrate tools, and automate tasks. It eliminates data scatter by centralizing leads and opportunities, minimizes follow-up delays, and enhances decision-making with real-time insights.
Easy Reporting & Seamless Tool Integration
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use, especially when creating reports and dashboards since it requires no coding, just drag and drop. I also appreciate how well it syncs with our other tech tools like Gong, Consensus, and ZoomInfo.
What do you dislike about the product?
I think it's more on how we set up Salesforce Sales Cloud, but there are a lot of fields currently and sometimes it's hard to navigate.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as our main sales CRM, which makes it easy to create reports and dashboards with drag-and-drop functionality. It also helps with pipeline review and forecasting and syncs well with other tech tools.
Solid CRM with Room for More AI
What do you like best about the product?
I really like the cloud feature of Salesforce Sales Cloud because I can access it anywhere.
What do you dislike about the product?
I find there's a lot of static data, so there's nothing I can do dynamically. I also think there needs to be more AI stuff.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with good management of account, product, and documentation details. It allows access from anywhere with its cloud feature. However, it mainly handles static data, lacking dynamic capabilities.
Comprehensive Yet User-Friendly with Seamless Integrations
What do you like best about the product?
I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue realization. I appreciate that I can accomplish everything I need within one platform. For a system that is quite complex, it's surprisingly easy to use. I also enjoy the automated integration features with Outlook and Teams. Additionally, I find it easy to develop my own custom reports.
What do you dislike about the product?
I would like an easy way to automatically send a sequence of follow up emails if a qualified lead is unresponsive to an initial email.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a turnkey solution for managing leads, customers, and revenue. It simplifies my tasks, allowing me to do everything within one platform. I enjoy its ease of use, automated integrations with Outlook and Teams, and the ability to develop custom reports.
Great tool to Scaleup Business but demands expert implementation.
What do you like best about the product?
I liked the seamless integration of Salesforce Sales Cloud with tools "X", as it enabled automatic call logging and provided real-time visibility into telesales team activities during rapid scaling. Salesforce Sales Cloud integrates seamlessly as a dialer and conversation intelligence tool, logging call details like duration, talk time, and outcomes directly into Salesforce records, which eliminates the need for manual entry. This integration helps manage data from a large team, reducing the chaos of using Excel spreadsheets. Real-time dashboards provided insights, like revealing a 2% conversion uplift per extra talk minute, effectively turning it into a scalable revenue engine for high-volume sales growth.
What do you dislike about the product?
Salesforce Sales Cloud's high cost and complex setup were challenging for our company's rapid scaling. Manual data entry persisted in non-integrated areas, slowing high-volume teacher recruitment pipelines. Complex reporting joins across massive call datasets slowed actionable insights for daily 75k call interactions. Customization needed constant skilled admin support, diverting focus from core sales growth.
What problems is the product solving and how is that benefiting you?
I use Salesforce to transition our recruitment process from disorganized Excel sheets to a streamlined system. It efficiently manages high-volume leads and automatically logs every call, alleviating this burden from my team. This change has provided us with the visibility we were lacking and has transformed our telesales operations into a smooth and scalable process.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
Very easy to use
What do you like best about the product?
The collaboration functionality between different departments and team members. I also appreciate how user friendly most of the UI is.
What do you dislike about the product?
Customized security and permission features make it hard to look up how to do certain things if features have been disabled. There is no indicator for what is disabled as a custom feature.
What problems is the product solving and how is that benefiting you?
Salesforce helps keep everything together in one place so we don't need to search around different accounts and programs in order to track tasks
Reliable CRM that improves sales visibility and productivity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient.
What do you dislike about the product?
The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly.
What problems is the product solving and how is that benefiting you?
Before using Salesforce Sales Cloud, we struggled with fragmented customer data, manual tracking of leads and opportunities, and limited visibility into our sales pipeline. Reporting was time-consuming and often inaccurate, which made forecasting and day-to-day decision-making difficult.
After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user.
After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user.
Flexible Automation That Scales for Any Business
What do you like best about the product?
1. Salesforce Sales Cloud is flexible and works well for small to large businesses.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.
What do you dislike about the product?
1. For the premium support, this feels a little expensive.
2. Sometimes, new users may find it difficult because there are so many features and options available.
2. Sometimes, new users may find it difficult because there are so many features and options available.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud uses automation to handle repetitive tasks such as lead assignment, workflow rules, task management, and contract generation. It also provides a 360-degree view of customers, which helps ensure that no leads are missed or lost.
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