SysAid
SysAidReviews from AWS customer
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One of the Simplest and easiest Ticketing tools
What do you like best about the product?
One of the Simplest and easiest Ticketing tools.
Easily trainable to new staff
Integration with Teams ,Office 365 is seamless.
New AI Chatbot is very useful
Easily trainable to new staff
Integration with Teams ,Office 365 is seamless.
New AI Chatbot is very useful
What do you dislike about the product?
We have been through lot of new changes and updates.
We do not have any dislikes about this product
We do not have any dislikes about this product
What problems is the product solving and how is that benefiting you?
It is useful in generating clear reports to anlayse the Data more efficiently.
Implementation of AI Chatbot has helped the end users without relying on calling the servicedesk
Implementation of AI Chatbot has helped the end users without relying on calling the servicedesk
SysAid Review: A Powerful and Versatile ITSM Solution
What do you like best about the product?
SysAid offers a comprehensive suite of features, making it a versatile ITSM tool for managing tickets, assets, and workflows. Its integration capabilities and automation features simplify processes and enhance productivity. The user-friendly self-service portal is a standout, empowering end-users and reducing the workload on IT teams. Customer support is just amazing and super responsive.
What do you dislike about the product?
The initial setup and customization process can be complex and time-intensive, especially for new users. Performance can occasionally lag when dealing with large data sets or during peak usage. While functional, the user interface could benefit from modernization to improve overall usability.
What problems is the product solving and how is that benefiting you?
Ticketing, Change Management, IT Analytics, CMDB
Enhancing IT Service Management
What do you like best about the product?
SysAid integrates smoothly with Microsoft Teams which helps our end-users to ask and answer questions without needing to create a ticket. This is one of our favorite features.
What do you dislike about the product?
The older style interface is clunky, looking forward to Spaces.
What problems is the product solving and how is that benefiting you?
SysAid helps us organize tickets that come in, so we can better stay on top of them.
Full of Features but comes at a cost
What do you like best about the product?
ITSM system has alot to offer although it might have small short comings in terms of managing softwares on certain assets, however it is capablity in managing devices is surprisingly good.
What do you dislike about the product?
the implementation is a very hard path to go through, and documents do not reflect their new GUI, and it can be cumbersome to find the options hidden in different places.
What problems is the product solving and how is that benefiting you?
Asset Management and Ticketing
Saving our business' inorganisation
What do you like best about the product?
SysAid has allowed us to get a grip on our scattered tickets, asset management and how we communicate with our customers.
Having access to all this in one portal - not even mentioning the BI analytics that are also included
Having access to all this in one portal - not even mentioning the BI analytics that are also included
What do you dislike about the product?
Only downside I've come across is on occasion it can be a little slow but nothing major
What problems is the product solving and how is that benefiting you?
Sysaid has allowed us begin tracking our customer issues, identify pain points in the business and get ahead of them as well as giving us a clean UI where we can track the ticket journey over multiple administrators if needed.
The Best platform for IT service management
What do you like best about the product?
Workflow automation: Streamlines processes
Asset management: View, secure, and manage assets
Case summary: Provides a full case summary, including sentiment analysis
Remote control: Allows service desk agents to resolve issues from anywhere
Asset management: View, secure, and manage assets
Case summary: Provides a full case summary, including sentiment analysis
Remote control: Allows service desk agents to resolve issues from anywhere
What do you dislike about the product?
End user interface and few enhancements that takes lot of time .
What problems is the product solving and how is that benefiting you?
We moved managing from emails to proper ITSM process via incident and request.
Works perfectly for our firm and reduces IT time
What do you like best about the product?
SysAid allows us to manage the firm quickly and efficiently. Now, with the new Copilot AI feature, SysAid is like having another IT member on hand to help resolve issues. Customer support is excellent. Any time there is an issue, their techs get to work immediately.
What do you dislike about the product?
I do not like the SysAid built in remote access service and opted to integrate TeamViewer into the system.
What problems is the product solving and how is that benefiting you?
SysAid helps IT keep a running inventory of devices in our firm. This greatly reduces the amount of time needed to get a snapshot of our hardware. Secondly, with the addition of Sysaid Copilot, users can receive an immediate response with options to resolve their problem. This eliminates the need for a staff member on many trouble tickets entered. If the problem is not resolved by AI, a ticket will be automatically created for that user. This allows IT to focus more on other projects by reducing the amount of time spent on solving issues.
G2 Sysaid Review
What do you like best about the product?
The ROI. It does what it advertises for a reasonable price.
What do you dislike about the product?
Customization professional human support is difficult to get even if you want to pay for it.
What problems is the product solving and how is that benefiting you?
Organization of requests for support, asset management, change management.
Great tool for managing IT services
What do you like best about the product?
I've been using SysAid for over five years. SysAid has proven to be a great tool for managing IT services. It performs exceptionally well at ticket management, making it easy to track and resolve problems, and its reporting features offer insightful information about trends and performance. We use it everday to provide services to out internal and external customers.
What do you dislike about the product?
A lot of the amazing features that would be beneficial to us is only available on the Cloud version.
What problems is the product solving and how is that benefiting you?
It helps us centralize IT requests, ensuring issues are logged, tracked, and resolved efficiently, which reduces downtime and enhances user satisfaction.
We can identify reoccurring problems and take proactive measures to resolve them thanks to its comprehensive reporting and analytics, which offer insightful information about trends.
We can identify reoccurring problems and take proactive measures to resolve them thanks to its comprehensive reporting and analytics, which offer insightful information about trends.
Best ITSM tool with Reasonable Pricing.
What do you like best about the product?
I like the recent integration of SysAid like Chatbot & also the BI analytics tools. The chatbot is more personalized for our environment & it manages all the common queries made by the user. The inbuild BI analytic tool give a Quick glimpse of our environment.
What do you dislike about the product?
The customer support team of SysAid can be improved. Also the waiting list for the new UI spaces is very long. I think it should be expedited.
What problems is the product solving and how is that benefiting you?
It helps to solve the technical issues faced by our users in a timely manner.It automates ticket routing, categorization, and prioritization, which ensures that the tickets reach the right agent quickly.
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