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mi experiencia con sysaid
What do you like best about the product?
Una de las principales fortalezas de SysAid es su facilidad de uso. La interfaz intuitiva facilita la navegación y el acceso a las funciones clave, lo que permite a los técnicos resolver problemas de manera rápida y eficiente. Además, la capacidad de personalizar el tablero según las preferencias individuales mejora aún más la experiencia del usuario y aumenta la productividad.
What do you dislike about the product?
El principal inconveniente es el precio excesivo, lo que hace que el producto sea inaccesible para equipos pequeños o con presupuestos limitados. Esto limita su adopción y deja fuera a una parte importante del mercado que podría beneficiarse de sus capacidades.
What problems is the product solving and how is that benefiting you?
falta de visibilidad de mis activos, comunicacion entre IT y usuario final
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My experience with SysAid
What do you like best about the product?
the practicality of handling tickets where analysts have several tools available in the form to use, in conversation with the user they can send notes on the ticket or send an email to the user, messages that reach the user instantly , and in the analyst's activities part he can detail the steps he took on that ticket, everything is very detailed and the history is saved.
What do you dislike about the product?
We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...
What problems is the product solving and how is that benefiting you?
Normal problems for a company related to IT, such as computers, peripherals and meeting equipment, all of which can be resolved via ticket and with an SLA deadline for completing the service, minimizing complaints regarding requests made verbally.
SysAid has been a great step in the right direction.
What do you like best about the product?
SysAid has helped us to provide a better end user interaction with their Self-Service Portal along with better auto categorization and work flow features for Admin use. SysAid also has a lot of potential and features for us to tap into. We switched to SysAid early 2023 and so far has a been the step in the right direction in meeting our needs.
What do you dislike about the product?
SysAid doesn't offer the remote capabilitiy among a few other features where we have had to keep Conenctwise Automate. Implementation when we switched to SysAid was a little rushed, but was pushed to higher frequency due to our admin. We have been lacking the time to fully implement a lot of other features that SysAid has to offer. Reporting could be better but i know there are improvements coming next year.
What problems is the product solving and how is that benefiting you?
SysAid end user portal and management of tickets and categorization is a huge improvement compared to our previous ticketing system. It is providing a more friendly interface for our end users and it saving us time with auto categorization and tracking.
The Tracking Machine
What do you like best about the product?
Organize high volumes of requests in a centralized system.
Consolidate interactions into one thread.
Maintain customer service standards.
Context of previous customer communications.
Improved communication with customers.
Easy and efficient team collaboration.
Customer support
The best thing is you can access sysaid anytime, anywhere.
Consolidate interactions into one thread.
Maintain customer service standards.
Context of previous customer communications.
Improved communication with customers.
Easy and efficient team collaboration.
Customer support
The best thing is you can access sysaid anytime, anywhere.
What do you dislike about the product?
Cost
Difficult To Use sometimes if the user is not computer geeky.
Difficult To Use sometimes if the user is not computer geeky.
What problems is the product solving and how is that benefiting you?
The main problem that SysAid is solving for us is it tracks everything from the starting point where we can go back and look at the tickets if need to be opened. It has improved the quality of our service delivery and IT support.
It increases the efficiency of the ticketing system, help desk, and IT operations and also saves money in terms of ticketing system software costs from other competitors, and improves the end-user experience.
It increases the efficiency of the ticketing system, help desk, and IT operations and also saves money in terms of ticketing system software costs from other competitors, and improves the end-user experience.
Excelente
What do you like best about the product?
its versatility in the use and generation of reports, its level of auditing in the transferability of tickets
What do you dislike about the product?
I wouldn't have anything negative to say, perhaps improving the visual aspect for the user a little.
What problems is the product solving and how is that benefiting you?
Ticket traceability, task tracking, team assignment, resolution groups
A Swiss army knife of ITSM
What do you like best about the product?
Many detailed out of the box configuration options.
The solution is easy to integrate with other services, via out of the box integrations or using the REST API framework.
We use the system on a daily basis for ITSM.
The customer support is great. Very responsive and helpful helpdesk, biweekly chats with costumer care personnel.
The solution is easy to integrate with other services, via out of the box integrations or using the REST API framework.
We use the system on a daily basis for ITSM.
The customer support is great. Very responsive and helpful helpdesk, biweekly chats with costumer care personnel.
What do you dislike about the product?
The UX on the admin side is now much improved, but it is a bit buggy at the moment. Thankfully a fallback to classic UI is possible.
What problems is the product solving and how is that benefiting you?
All in one solution for IT support. Centralised overview of the whole IT. AI features and great BI.
Versatile Helpdesk Tool
What do you like best about the product?
The simple and straight forward customisation available to you, to make improvements or amendments to things such as ticket routing, escalation rules and changes to the appearance of templates used as part of the tool.
Customer support is readily available, we use email or chat.
Customer support is readily available, we use email or chat.
What do you dislike about the product?
The admin interface when messaging users within the ticket is displayed as a series of emails which you need to click into to read, this is time consuming and clunky, especially with multiple email communication. I understand Sysaid have been working on this..
What problems is the product solving and how is that benefiting you?
Sysaid has helped automate processes in the dispatching of IT Kit, previously this was a long winded and labour intensive task but now with automation, half the work has been removed.
SysAid has streamlined our IT processes, enhancing efficiency and simplifying management tasks.
What do you like best about the product?
SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive ticketing system and customizable dashboards provide a centralized and organized approach to issue tracking, contributing to a positive overall experience.
Also, The implementation process was smooth, ensuring a hassle-free onboarding experience.
We use SysAid regularly, and its efficiency has made it an integral part of our daily IT operations.
SysAid offers a rich set of features, particularly in remote access and Integration with other tools and systems has been straightforward, enhancing overall IT management.
Also, The implementation process was smooth, ensuring a hassle-free onboarding experience.
We use SysAid regularly, and its efficiency has made it an integral part of our daily IT operations.
SysAid offers a rich set of features, particularly in remote access and Integration with other tools and systems has been straightforward, enhancing overall IT management.
What do you dislike about the product?
The learning curve for some advanced features was a bit steep initially, with training and support resources, our team adapted quickly. The limitations in highly customized reporting are a minor drawback; however, the overall reporting functionality is robust. SysAid's customer support has been responsive and helpful bbut slow. Their technical terms can be confusing sometimes.
What problems is the product solving and how is that benefiting you?
SysAid's centralized ticketing system and powerful remote access capabilities enable our IT team to troubleshoot and resolve issues swiftly. TWhile minimizing downtime for end-users and contributing to increased productivity. SysAid's knowledge base and self-service portal empowers end-users to find solutions independently which also reduced the volume of support requests and fostered more self-sufficient user community.
Sysaid Review
What do you like best about the product?
Very simple to pick up and use daily. In-depth ticketing system and great asset manager. Simple to implement.
What do you dislike about the product?
Definitely tailored to larger companies. A lot of functionality goes unused in smaller IT environments. Awkward customer support at times.
What problems is the product solving and how is that benefiting you?
We now have a good option for change control in the Sysaid helpdesk. We also have better remote support function through Sysaid too. It's making helping remote end users a lot easier.
Swapping to SysAid was great.
What do you like best about the product?
We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and more, and the price of the solution was very competitive.
The tech enablement sessions offered by SysAid made the implementation and integration go without a hitch, and the customer support staff were friendly and helpful.
SysAid is intuitive and easy to use.
The tech enablement sessions offered by SysAid made the implementation and integration go without a hitch, and the customer support staff were friendly and helpful.
SysAid is intuitive and easy to use.
What do you dislike about the product?
So far, we have no complaints about SysAid, and have found everything to our satisfaction. We use the helpdesk evey day and have come across no issues.
What problems is the product solving and how is that benefiting you?
SysAid helps us to maintain an ecellent internal service offering, and boosts our reputation within the organisation.
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