Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
SysAid - Good ITSM tool
What do you like best about the product?
Technical Support is excellent - responsive and knowledgeable
What do you dislike about the product?
The reporting capabilities need improvement.
What problems is the product solving and how is that benefiting you?
Making sur etickets get resolved quickly
- Leave a Comment |
- Mark review as helpful
so far so good
What do you like best about the product?
Able to track help desk ticket, let customer review the ticket
What do you dislike about the product?
too much to fill in, it make it hard to create ticket
What problems is the product solving and how is that benefiting you?
replace our existing helpdesk application
simple and efficient service tool
What do you like best about the product?
sysaid is esay to use and deploy, the customer support is friendly.
What do you dislike about the product?
i just dislike from sysaid is the survey form in on-premise version.
What problems is the product solving and how is that benefiting you?
with sysaid we can manage the service and mensure easily our performance and enfficiency.
SysAid - A life Saver for Handling Tickets
What do you like best about the product?
The best thing I like about SysAid is its functionality to integrate with email and trigger workflows based on Status changes and more. It really helps to connect with the users easily and also when assigning for UAT testing etc. So to summarize the best thing for me is the way of communication with the users is very easy when using SysAid.
What do you dislike about the product?
Even if the email is the one I like the best, there is one flaw in that. Hope you guys can resolve that. For if we just add an extra comma while typing the recipient addresses, it says "Message Failed" but actually the email is sent. So at first, I was not aware of this and this led me to send the same email again. Also, a quick save while typing the email message would be a great thing because sometimes I have accidentally closed the message dialog box and have lost the whole email which is really heartbreaking, to be honest.
What problems is the product solving and how is that benefiting you?
SysAid helps us to solve issues in various applications including the top best CRM tool, Salesforce. It is easy to track all the issues or enhancements we make in the tickets and also it helps in having the communication with the users easily.
Great ITSM System
What do you like best about the product?
Having the combination of ticketing and asset management in one solution. AI Copilot is working amazing. Our IT admins and end users love using it and it has increased the success of self-service.
What do you dislike about the product?
Some of the canned reporting could use a makeover.
What problems is the product solving and how is that benefiting you?
Asset management is all in one place and we can link assets to incidents.
A solution worth trying
What do you like best about the product?
It is easy to use and provides the tools to implement and integrate with email. Makes reaching out to the customer support simple especially with how frequent this is used. Lots of features too.
What do you dislike about the product?
NO downsides I can see. Easy to use and doesnt cause problems
What problems is the product solving and how is that benefiting you?
Reaching out to customers and tracking the solutions/documentations
SysAid is a Great Tool for our Helpdesk
What do you like best about the product?
- Implementation was pretty easy comp[lared to some others I have been involved in.
- MS Teams Chat bot makes it easy for users to quickly create a ticket.
- Ease of being able to create and assign tickets quickly.
- Love how we can customize almost everything to fit our company needs.
- Able to access on any browser and device.
- Importing of assets
- MS Teams Chat bot makes it easy for users to quickly create a ticket.
- Ease of being able to create and assign tickets quickly.
- Love how we can customize almost everything to fit our company needs.
- Able to access on any browser and device.
- Importing of assets
What do you dislike about the product?
- Remote control is a bit wonky.
- Still a few other bugs to work out.
- Still a few other bugs to work out.
What problems is the product solving and how is that benefiting you?
Change Management tool is awesome. and ease of which our users can create tickets.
Good Help Desk platform
What do you like best about the product?
When we went to SysAid they were very helpful in helping us set it up and with training after the go live.
What do you dislike about the product?
Nothing I can see. It all seams to work well.
What problems is the product solving and how is that benefiting you?
All our ticekts and asset tracking is in one main location
Functional and ease of use
What do you like best about the product?
Flexible and eas of use. Screen capture capabilities.
What do you dislike about the product?
I would like to see better and tighter integration with MS Teams when communicating and tickets creation. Better support Sysaid support when we experience outages.
What problems is the product solving and how is that benefiting you?
Managing IT supports and priorities.
An analysis's review of SysAid
What do you like best about the product?
The dashboarding and tracking features are very nice.
What do you dislike about the product?
Images throughout the tickets and the end user portal.
What problems is the product solving and how is that benefiting you?
Tracking isses, and categorizing them so we can see what truly needs priority over other things.
showing 41 - 50