SysAid
SysAidReviews from AWS customer
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Both quality and value; responsive and supportive organization
What do you like best about the product?
Fairly intuitive interface, and compared to experience with other products, one of the better interfaces, regardless of price.
The SysAid community is very supportive and collaborative, and smart.
Pertinent videos and webinars are frequently offered, and there is also an excellent library of helpful resources to reference.
Not outrageously priced.
Easier to manage than many of the comparable products out there. Also, while there are indeed some easier to manage products/services, they tend to also not be as "powerful" a tool - when evaluating those other less-powerful products, we have found ourselves feeling limited and short-changed by them. With SysAid, we are still enjoying finding new ways to utilize it.
The SysAid community is very supportive and collaborative, and smart.
Pertinent videos and webinars are frequently offered, and there is also an excellent library of helpful resources to reference.
Not outrageously priced.
Easier to manage than many of the comparable products out there. Also, while there are indeed some easier to manage products/services, they tend to also not be as "powerful" a tool - when evaluating those other less-powerful products, we have found ourselves feeling limited and short-changed by them. With SysAid, we are still enjoying finding new ways to utilize it.
What do you dislike about the product?
Some searches can be a little clunky, insofar as backing up and sometimes needing to re-enter search criteria, when you wish it would remember the criteria. Not a big deal, but a "darn, I wish I hadn't lost those other search results, and need to re-search."
What problems is the product solving and how is that benefiting you?
While primarily used as a "ticketing system", it has increasingly in the process become a huge archive of solutions and trouble-shooting, greatly aiding subsequent trouble-shooting, as well as tracking patterns.
Also, our userbase finds it an effective way to communicate and keep on top of our service.
Also, our userbase finds it an effective way to communicate and keep on top of our service.
Recommendations to others considering the product:
Get SysAid.
SpiceWorks (the product we know many other crash-strapped schools look at) is good, but with SysAid not only does it do what you bought it for, but it will also expand the possibilities of what else you can use it for.
Check out some of the many resources the SysAid has available for its users, so that those users can be better informed and more adept with this tool.
SpiceWorks (the product we know many other crash-strapped schools look at) is good, but with SysAid not only does it do what you bought it for, but it will also expand the possibilities of what else you can use it for.
Check out some of the many resources the SysAid has available for its users, so that those users can be better informed and more adept with this tool.
Review of SysAid as a Helpdesk solution
What do you like best about the product?
Great support, feature rich software, easy to use.
What do you dislike about the product?
I can honestly say I really never disliked anything about the company or software.
What problems is the product solving and how is that benefiting you?
Ticketing system, remote control to help solve problems, reporting of assets in the company.
Recommendations to others considering the product:
Great product, easy to use, easy to implement.
Very good tool
What do you like best about the product?
It has allowed us to organize the attention of our users. Additionally, it has enabled us to measure the performance of our collaborators in the end-user support area.
What do you dislike about the product?
Sometimes, users report a problem with the deployment of the application.
What problems is the product solving and how is that benefiting you?
It has allowed the visibility of incorrect processes within the company and to make immediate corrections.
Excelent
What do you like best about the product?
Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy personalization
What do you dislike about the product?
The process flow and the knowledge database
What problems is the product solving and how is that benefiting you?
Control and administration of equipment and programs, support for internal users
Recommendations to others considering the product:
Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy perzonalization
Sysaid Features
What do you like best about the product?
Very easy to manage, from installation to implementation it is quite fast, the handling for users is quick to assimilate and understand, the database is very stable and secure.
What do you dislike about the product?
There are options that are repetitive and could be improved, such as the creation of SLA, the creation of rules, a digital signature is missing, the mobile interface is not very good. There are options that come by default and it would be good to leave them deactivated so that users do not manipulate them.
What problems is the product solving and how is that benefiting you?
Keeps clients up to date with the requested requirements, allows for control of all tasks which gives us better management of time, technicians, and resources.
Recommendations to others considering the product:
for my part, it is a safe and easy-to-use product.
Easy
What do you like best about the product?
Customisation of the product to make it feel more like it was designed just for us
What do you dislike about the product?
not getting notifications on some of the update items when end users add to tickets.
What problems is the product solving and how is that benefiting you?
Help desk and patch management. Time saving
Recommendations to others considering the product:
Ease of use and lots of functions
Review Sysaid cloud
What do you like best about the product?
the first thing to say about sysaid on cloud, its that you can use it wherever you are, just login and start administrating your assets, requests and incidents.- Also you have the cellphone app that give you more power to administrate your incidents an assets without having a laptop and that its pretty usefull if you work on terrain
What do you dislike about the product?
maybe what i dislike about sysaid is that you cant customize at least 2 reports for your information.-
What problems is the product solving and how is that benefiting you?
now i can remote control my assets, make my database of them, have a report of the incidents and requests and how they are solved; and also i can do a lot of report of many things.-
Recommendations to others considering the product:
consider that with this you can do more things from it, than others kind of software. here you can manage the assets and many parameters for your it administration.-
Efficient and easy-to-use support
What do you like best about the product?
We have been using the system for more than 10 years, transitioning from a local version to the cloud. We use it not only for support tickets but also for administrative matters. The templates and notifications have been very useful. Personalized emails and even text messages have been of great help.
What do you dislike about the product?
Some support issues have been paused for some reason, they are not very relevant but they should notify the status. The cost of each administrator is somewhat high and what really makes it expensive is having several administrators, they should have a certain degree and cost of administration.
What problems is the product solving and how is that benefiting you?
Centralized technical support between countries, we have resolved administrative issues by adapting templates to travel expense requests, cars, planes, etc. Avoid phone calls.
Recommendations to others considering the product:
Consider the costs of using it locally or in the cloud; in the cloud, backing up a database might incur some costs, as well as considering the size of administrators which can increase costs. You can request trials of certain modules to consider purchasing them.
SysAid is the Best
What do you like best about the product?
Reminders and Notifications for Assets, keeping Users abreast of changes in their incidents is simply perfect
What do you dislike about the product?
I like everything about SysAid. They match all expectations and exceed them with their new developments.
What problems is the product solving and how is that benefiting you?
Asset tracking and management. Helpdesk tracking and problem resolution
IT Specialist
What do you like best about the product?
Tracking incidents, we have a zero failure rate of addressing all issues. Asset Management is very good too for tracking our assets, software...etc.
What do you dislike about the product?
Pretty much like everything about SysAid, if you don't want a module then to not acquire it, it's fully customizable.
What problems is the product solving and how is that benefiting you?
Asset tracking is great, we do not manually track our assets using excel sheets any longer. Including software licenses as well, now we can run a report in SysAid Reporting and there you go. Send that over to finance and budget is done in a few minutes.
Recommendations to others considering the product:
Easy, simple and customizable so you don't need the full blown out package, you can select modules to suits your business needs.
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