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SysAid

SysAid | 1

Reviews from AWS Marketplace

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External reviews

687 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Leonel Rolando L.

A good IT Service Management tool

  • June 19, 2018
  • Review verified by G2

What do you like best about the product?
Easy to configure, very customisable, many ways to notify users, and integrable to another tools for analytics and scalability
What do you dislike about the product?
you cannot access all your info directly from database, also service request log table, there are many data that we could make up and get really valuable análisis, this year the cloud instance has a really low performance.
What problems is the product solving and how is that benefiting you?
We now get centralized data from helpdesk and IT support, we can now anilyze and take actions, we have improved the time to solve issues, and a good track for service request.
Recommendations to others considering the product:
They may have a clear roadmap about what they want to measure, register and analyze

    Giovanni K.

SysAid a helpfull tool for any IT Pro

  • June 19, 2018
  • Review verified by G2

What do you like best about the product?
The ease of use! I have worked with other ticketing system programs and I have to say SysAid is one of the best I have used. The interface is easy to navigate, very user friendly, and pretty detailed. Being the only IT tech at my location I am responsible for inputting and maintaining all of our equipment, with SysAid I am able to keep track of it all easily and accurately.
What do you dislike about the product?
I have not found any issues I do not like about SysAid
What problems is the product solving and how is that benefiting you?
Keeping track of all our cell phones is a big plus!

    Banking

Magical experience

  • June 19, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use and easy to program.................................................................................
What do you dislike about the product?
at the moment nothing.................................................................................
What problems is the product solving and how is that benefiting you?
First of all, with sysaid you can organize a company that maintains a margin of work fluidly and quickly since this tool provides an easy handling of self help and the automations are excellent. also in this case at the business level to benefit users to interact more efficiently and can work better with their requests and incident
Recommendations to others considering the product:
My recommendation is simple, if you want to have an organized company, with good attention, with the latest technologies and automations must use sysaid, easy to program, easy to use, easy to administer, in my case I am a developer and can handle so easy the tool.

    Frantz L.

Good substitute

  • May 01, 2018
  • Review provided by G2

What do you like best about the product?
For the free version, easy to manage tickets and communication with end-users
What do you dislike about the product?
Limitation on # of administrators and features (of course, it's the free version....)
What problems is the product solving and how is that benefiting you?
Ability to track incidents.
Recommendations to others considering the product:
Good overall product. Easy to implement and use. Even for end-users.

    Textiles

Great Product!

  • March 28, 2018
  • Review provided by G2

What do you like best about the product?
easy to use but with lots of options, especially as a people manager or HR
What do you dislike about the product?
it could be more intuitive with certain processes
What problems is the product solving and how is that benefiting you?
Having documented processes being done - terminations , new hires, troubleshooting other software, etc.

    Civil Engineering

Good tracking tool for issues

  • March 02, 2018
  • Review verified by G2

What do you like best about the product?
Ease of entering data - short descriptions allowed and drop-down menus
What do you dislike about the product?
No real problem at all - maybe the graphics could be more colorful
What problems is the product solving and how is that benefiting you?
Reporting system requests as well as building maintenance requests

    Information Technology and Services

more trouble than it is worth

  • February 20, 2018
  • Review provided by G2

What do you like best about the product?
nothing. We were never able to fully roll out because there was always an issue. Product really needs to be installed individually on every device. Remote roll out do not work and they always blame it on Windows.
What do you dislike about the product?
most everything. particularly the fact it takes over a week to have a support specialist call you if you are having an issue. Most of the time they are not able to resolve it if it is not in their handbook.
What problems is the product solving and how is that benefiting you?
Managed IT
Recommendations to others considering the product:
If you have time to touch each machine individually to setup the software than it may end up being ok.

    Navin H.

Simple and effective.

  • January 29, 2018
  • Review provided by G2

What do you like best about the product?
The Sysaid ITSM application is a simple and yet powerful ITSM application software. It is a cloud based applicatiion that required very little to minimal installation and setup. What i like most about Sysaid is that the navigation options are very easy to navigate and it requires almost no user training to get started. One could almost start working on sysaid immediately with little user training.
Sysaid comes standard with Incident management, change management, problem and knowledge management. In addition, it also comes with Asset management and event monitoring functionalities. It has built in chat consoles and chat sessions to allow for users to chat with service desk personnels. It has a powerful indexed search option that is easily accessible always from the menu bar.
The Analytics options are very handy to create reports, understand ticket trends and review SLA/SLM.
What do you dislike about the product?
Sysaid lacks advanced ITSM and project management functionalities. It does not have options for maintaining service catalogs, capacity and demand management abilities.
What problems is the product solving and how is that benefiting you?
Incident management, change management, problem management and knowledge management
Recommendations to others considering the product:
Its a good alternative to those looking for managing the essential IT processes through a ITSM software.

    Bill D.

Good value for in-house Help Desk

  • November 02, 2017
  • Review verified by G2

What do you like best about the product?
Flexible setup with many options........
What do you dislike about the product?
Setup is complex, can be confusing, hard to revise.
What problems is the product solving and how is that benefiting you?
Tracking reported problems through life cycle, assessing response time, evaluating performance of technicians (aka administrators)
Recommendations to others considering the product:
take time considering your various needs before you start configuration. talk to SysAid - you might benefit from their guidance.
It's very big and complex - consider implementing its features in layers but don't pause long or you will lose momentum

    Government Relations

Productive software

  • October 27, 2017
  • Review verified by G2

What do you like best about the product?
I like being able to manage technical request workflow and provide a repository for multiple users to access at any given time. I like being able to generate reports on technician turn around time etc
What do you dislike about the product?
There is nothing that I dislike about the about the software. There are always additional features that can be added to make software better
What problems is the product solving and how is that benefiting you?
Making sure IT problems are resolved in a timely manner. Its best use is for easily tracking and managing all IT requests and making sure they are being resolved in a timely manner
Recommendations to others considering the product:
Great solution for managing IT requests

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