SysAid
SysAidReviews from AWS customer
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Very good tool
What do you like best about the product?
It has allowed us to organize the attention of our users. Additionally, it has enabled us to measure the performance of our collaborators in the end-user support area.
What do you dislike about the product?
Sometimes, users report a problem with the deployment of the application.
What problems is the product solving and how is that benefiting you?
It has allowed the visibility of incorrect processes within the company and to make immediate corrections.
Excelent
What do you like best about the product?
Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy personalization
What do you dislike about the product?
The process flow and the knowledge database
What problems is the product solving and how is that benefiting you?
Control and administration of equipment and programs, support for internal users
Recommendations to others considering the product:
Complies with what is necessary for the control of equipment and program, administration and follow-up of claims, basic project management and easy perzonalization
Sysaid Features
What do you like best about the product?
Very easy to manage, from installation to implementation it is quite fast, the handling for users is quick to assimilate and understand, the database is very stable and secure.
What do you dislike about the product?
There are options that are repetitive and could be improved, such as the creation of SLA, the creation of rules, a digital signature is missing, the mobile interface is not very good. There are options that come by default and it would be good to leave them deactivated so that users do not manipulate them.
What problems is the product solving and how is that benefiting you?
Keeps clients up to date with the requested requirements, allows for control of all tasks which gives us better management of time, technicians, and resources.
Recommendations to others considering the product:
for my part, it is a safe and easy-to-use product.
Easy
What do you like best about the product?
Customisation of the product to make it feel more like it was designed just for us
What do you dislike about the product?
not getting notifications on some of the update items when end users add to tickets.
What problems is the product solving and how is that benefiting you?
Help desk and patch management. Time saving
Recommendations to others considering the product:
Ease of use and lots of functions
Review Sysaid cloud
What do you like best about the product?
the first thing to say about sysaid on cloud, its that you can use it wherever you are, just login and start administrating your assets, requests and incidents.- Also you have the cellphone app that give you more power to administrate your incidents an assets without having a laptop and that its pretty usefull if you work on terrain
What do you dislike about the product?
maybe what i dislike about sysaid is that you cant customize at least 2 reports for your information.-
What problems is the product solving and how is that benefiting you?
now i can remote control my assets, make my database of them, have a report of the incidents and requests and how they are solved; and also i can do a lot of report of many things.-
Recommendations to others considering the product:
consider that with this you can do more things from it, than others kind of software. here you can manage the assets and many parameters for your it administration.-
Efficient and easy-to-use support
What do you like best about the product?
We have been using the system for more than 10 years, transitioning from a local version to the cloud. We use it not only for support tickets but also for administrative matters. The templates and notifications have been very useful. Personalized emails and even text messages have been of great help.
What do you dislike about the product?
Some support issues have been paused for some reason, they are not very relevant but they should notify the status. The cost of each administrator is somewhat high and what really makes it expensive is having several administrators, they should have a certain degree and cost of administration.
What problems is the product solving and how is that benefiting you?
Centralized technical support between countries, we have resolved administrative issues by adapting templates to travel expense requests, cars, planes, etc. Avoid phone calls.
Recommendations to others considering the product:
Consider the costs of using it locally or in the cloud; in the cloud, backing up a database might incur some costs, as well as considering the size of administrators which can increase costs. You can request trials of certain modules to consider purchasing them.
SysAid is the Best
What do you like best about the product?
Reminders and Notifications for Assets, keeping Users abreast of changes in their incidents is simply perfect
What do you dislike about the product?
I like everything about SysAid. They match all expectations and exceed them with their new developments.
What problems is the product solving and how is that benefiting you?
Asset tracking and management. Helpdesk tracking and problem resolution
IT Specialist
What do you like best about the product?
Tracking incidents, we have a zero failure rate of addressing all issues. Asset Management is very good too for tracking our assets, software...etc.
What do you dislike about the product?
Pretty much like everything about SysAid, if you don't want a module then to not acquire it, it's fully customizable.
What problems is the product solving and how is that benefiting you?
Asset tracking is great, we do not manually track our assets using excel sheets any longer. Including software licenses as well, now we can run a report in SysAid Reporting and there you go. Send that over to finance and budget is done in a few minutes.
Recommendations to others considering the product:
Easy, simple and customizable so you don't need the full blown out package, you can select modules to suits your business needs.
Preferred helpdesk software
What do you like best about the product?
How easy it is to use and modify to fit our needs. Plus the recently added ability to keep giving the users a new and interesting start page when entering cases.
What do you dislike about the product?
That only TeamViewer is used as a remote desktop software. I wish they could somehow make it so we could use the remote desktop software of our choice.
What problems is the product solving and how is that benefiting you?
We have not solved any problems but we do get the best benefit from the tracking issues and articles in the knowledge base.
Recommendations to others considering the product:
Great product! You owe it to yourself to try it if you are looking for helpdesk software.
Seriously, a 450% rate hike???
What do you like best about the product?
Long time user and loved the ticket management system.
What do you dislike about the product?
SysAid has attempted to become a one-stop shop and has become very bloated with a lot of features that we would never use. In some cases, due to the configuration complexity, getting the service to do what you wanted was a little bit of a hassle.
What problems is the product solving and how is that benefiting you?
I was only interested in the ticket management feature. Signed up several years ago for $270 per year. SysAid elected to invoke a 450% rate hike to $1,200 per year. I had to then scramble around to find an alternate ticket management system. Unfortunately, I can no longer recommend SysAid to anyone.
Recommendations to others considering the product:
SysAid should have offered al-a-carte packages to users that would not use all the features and were unwilling to pay a 450% rake hike just for one feature.
Unfortunately, I have already found an alternate provider, and will not be coming back to SysAid.
Unfortunately, I have already found an alternate provider, and will not be coming back to SysAid.
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