SysAid
SysAidReviews from AWS customer
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Preferred helpdesk software
What do you like best about the product?
How easy it is to use and modify to fit our needs. Plus the recently added ability to keep giving the users a new and interesting start page when entering cases.
What do you dislike about the product?
That only TeamViewer is used as a remote desktop software. I wish they could somehow make it so we could use the remote desktop software of our choice.
What problems is the product solving and how is that benefiting you?
We have not solved any problems but we do get the best benefit from the tracking issues and articles in the knowledge base.
Recommendations to others considering the product:
Great product! You owe it to yourself to try it if you are looking for helpdesk software.
Seriously, a 450% rate hike???
What do you like best about the product?
Long time user and loved the ticket management system.
What do you dislike about the product?
SysAid has attempted to become a one-stop shop and has become very bloated with a lot of features that we would never use. In some cases, due to the configuration complexity, getting the service to do what you wanted was a little bit of a hassle.
What problems is the product solving and how is that benefiting you?
I was only interested in the ticket management feature. Signed up several years ago for $270 per year. SysAid elected to invoke a 450% rate hike to $1,200 per year. I had to then scramble around to find an alternate ticket management system. Unfortunately, I can no longer recommend SysAid to anyone.
Recommendations to others considering the product:
SysAid should have offered al-a-carte packages to users that would not use all the features and were unwilling to pay a 450% rake hike just for one feature.
Unfortunately, I have already found an alternate provider, and will not be coming back to SysAid.
Unfortunately, I have already found an alternate provider, and will not be coming back to SysAid.
Great one stop shop tool!
What do you like best about the product?
I love the great Helpdesk capabilities it as as well as System Admin tools it has all baked into one tool.
What do you dislike about the product?
I wish it was a little more intuitive and easier to pick up/figure out. I know there is the university, but that requires time that a sys admin/helpdesk person doesn't have.
What problems is the product solving and how is that benefiting you?
I use it's vnc type capabilities to remote to user computers and help them with their problems as well as patch our cloud servers. I am still trying to figure out software deployment.
A good IT Service Management tool
What do you like best about the product?
Easy to configure, very customisable, many ways to notify users, and integrable to another tools for analytics and scalability
What do you dislike about the product?
you cannot access all your info directly from database, also service request log table, there are many data that we could make up and get really valuable análisis, this year the cloud instance has a really low performance.
What problems is the product solving and how is that benefiting you?
We now get centralized data from helpdesk and IT support, we can now anilyze and take actions, we have improved the time to solve issues, and a good track for service request.
Recommendations to others considering the product:
They may have a clear roadmap about what they want to measure, register and analyze
SysAid a helpfull tool for any IT Pro
What do you like best about the product?
The ease of use! I have worked with other ticketing system programs and I have to say SysAid is one of the best I have used. The interface is easy to navigate, very user friendly, and pretty detailed. Being the only IT tech at my location I am responsible for inputting and maintaining all of our equipment, with SysAid I am able to keep track of it all easily and accurately.
What do you dislike about the product?
I have not found any issues I do not like about SysAid
What problems is the product solving and how is that benefiting you?
Keeping track of all our cell phones is a big plus!
Magical experience
What do you like best about the product?
Easy to use and easy to program.................................................................................
What do you dislike about the product?
at the moment nothing.................................................................................
What problems is the product solving and how is that benefiting you?
First of all, with sysaid you can organize a company that maintains a margin of work fluidly and quickly since this tool provides an easy handling of self help and the automations are excellent. also in this case at the business level to benefit users to interact more efficiently and can work better with their requests and incident
Recommendations to others considering the product:
My recommendation is simple, if you want to have an organized company, with good attention, with the latest technologies and automations must use sysaid, easy to program, easy to use, easy to administer, in my case I am a developer and can handle so easy the tool.
Good substitute
What do you like best about the product?
For the free version, easy to manage tickets and communication with end-users
What do you dislike about the product?
Limitation on # of administrators and features (of course, it's the free version....)
What problems is the product solving and how is that benefiting you?
Ability to track incidents.
Recommendations to others considering the product:
Good overall product. Easy to implement and use. Even for end-users.
Great Product!
What do you like best about the product?
easy to use but with lots of options, especially as a people manager or HR
What do you dislike about the product?
it could be more intuitive with certain processes
What problems is the product solving and how is that benefiting you?
Having documented processes being done - terminations , new hires, troubleshooting other software, etc.
Good tracking tool for issues
What do you like best about the product?
Ease of entering data - short descriptions allowed and drop-down menus
What do you dislike about the product?
No real problem at all - maybe the graphics could be more colorful
What problems is the product solving and how is that benefiting you?
Reporting system requests as well as building maintenance requests
more trouble than it is worth
What do you like best about the product?
nothing. We were never able to fully roll out because there was always an issue. Product really needs to be installed individually on every device. Remote roll out do not work and they always blame it on Windows.
What do you dislike about the product?
most everything. particularly the fact it takes over a week to have a support specialist call you if you are having an issue. Most of the time they are not able to resolve it if it is not in their handbook.
What problems is the product solving and how is that benefiting you?
Managed IT
Recommendations to others considering the product:
If you have time to touch each machine individually to setup the software than it may end up being ok.
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