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SysAid

SysAid | 1

Reviews from AWS Marketplace

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External reviews

687 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Kyle S.

Great all-around IT Mangement Product

  • October 17, 2017
  • Review verified by G2

What do you like best about the product?
Tracking our helpdesk tickets was the original intent on our purchase but we do so much more now. Remote control just works. Asset Management is a huge plus! We know what's installed at any given time. The agent deployment has improved greatly and I no longer need to use the separate software that's installed on my computer.
What do you dislike about the product?
I feel like the Projects module could use some attention. It's a start but it's not very easy to use. It takes a lot of clicks to set the project and tasks up.

It would be nice to do surveys but we don't want to send one out every time. It would be nice take a list of the completed tickets from the day (or a specified period of time) and send surveys to a sample of them. If you're an MSP with a higher volume, every ticket is probably ok. But we have 500 users...every ticket is too much.
What problems is the product solving and how is that benefiting you?
SysAid creates a positive, easy to use, web-based portal for our end users as well administrators. We save numerous trips not only in our main building but to our others buildings and other cities.

We recently purchased the Self-service Password Reset module and this is going to be a big win for IT and users.
Recommendations to others considering the product:
Spend a lot of time in your demo process, whether it be the whole system or just a module. If you run out of time, ask for an extension. SysAid is great at giving you the time you need to properly test. If you have a problem, just ask for help. Their support is pretty good and they'll figure out your problem one way or another.

    Legal Services

Sysaid experience review

  • October 17, 2017
  • Review verified by G2

What do you like best about the product?
User friendly and the ability of keeping track of inventory
What do you dislike about the product?
nothing in particular. We upgraded to the latest version and we are pretty happy
What problems is the product solving and how is that benefiting you?
Keep track of technology incidents, administration requests

    Construction

SysAid Reviw from 10 year user.

  • October 13, 2017
  • Review verified by G2

What do you like best about the product?
The asset management is our most used feature. The Help Desk uses the asset list to quickly access information about equipment, location and software installed.
What do you dislike about the product?
We would really like to see a feature allowing for equipment or asset history. We often need to know where or who had the equipment previously. Some times this is related Discovery.
What problems is the product solving and how is that benefiting you?
One of our biggest challenges each year is tax on assets and the SysAid helps with that.
Recommendations to others considering the product:
Participate in the community and make requests for enhancements.

    Chris R.

Good experience. Getting better with each update.

  • October 11, 2017
  • Review provided by G2

What do you like best about the product?
The patching mechanism continues to get better.
The remote access/control function allows us easy access for remote support.
What do you dislike about the product?
Nothing really come to mind. The product, for our use, has more than enough features and function to keep us happy.
What problems is the product solving and how is that benefiting you?
The ability to track current issues in our system and with our users.

    Information Technology and Services

Complete Solution.

  • October 10, 2017
  • Review verified by G2

What do you like best about the product?
Every now and then a product comes along that is so good that any other choice just is ridiculous. Like Veeam for backups and Sysaid for service request and change management
What do you dislike about the product?
Not to big on the hardware monitoring only because limited support of managing networking equipment.
What problems is the product solving and how is that benefiting you?
Using sysaid my team is able to justify to management the need for additional staff. With out Sysaid we would not be able to prove how much work is actually happening in the IT department.
Recommendations to others considering the product:
Support for network equipment in the hardware monitoring.

    Justin B.

Sysaid

  • October 10, 2017
  • Review verified by G2

What do you like best about the product?
Sysaid is easy to use and to setup, great integration.
What do you dislike about the product?
Having an offsite SQL server makes the speed a little slow.
What problems is the product solving and how is that benefiting you?
Tracking repairs and the time taken for the repairs gives great insight.

    Hospital & Health Care

Useful management tool that facilitates and enhances productivity

  • October 10, 2017
  • Review verified by G2

What do you like best about the product?
We use Sysaid to track and manage assets, change database, and the helpdesk tool. These are the most useful tools that we are employing in our environment at this time. I know we have only begun to unlock all of the features.
What do you dislike about the product?
I dislike the asset network discovery feature. It has never worked well for us. Also, the remote control tool has never worked quite well.
What problems is the product solving and how is that benefiting you?
We used to have a problem with coordinating between each individual in the IT Team what was worked on, what was resolved, and what still needed to be done. Sysaid helpdesk has resolved this problem and enhanced our ability to manage and assist in ways we were unable to do so before.

    Jeff D.

SysAid HelpDesk

  • October 10, 2017
  • Review verified by G2

What do you like best about the product?
SysAid provides a fully featured help desk system that is easy to use and very affordable.
What do you dislike about the product?
Setup and configuration can be a bit cryptic, but support is very good.
What problems is the product solving and how is that benefiting you?
Response to end user problems.
Ease of submitting tickets by end users creates user satisfaction.

    Archer G.

SysAid at SAMSON Controls

  • October 10, 2017
  • Review verified by G2

What do you like best about the product?
Keeping track of users request for helpdesk issues.
What do you dislike about the product?
Some of the reports could show more detailed information.
What problems is the product solving and how is that benefiting you?
Keeping help requests out of email and into one central database.

    Maritime

Great Way to Keep Track Of Open Issues

  • October 10, 2017
  • Review provided by G2

What do you like best about the product?
Easy to assign tickets to the support team and track the progress.
Easy for users to see their ticket and where it is in order.
What do you dislike about the product?
I would like to see an easier way to configure the LDAP where users aren't being disabled after a refresh. It's been an open issue.
What problems is the product solving and how is that benefiting you?
We use SysAid to track help desk tickets as well as Shop Floor tickets for our facilities group

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