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SysAid

SysAid | 1

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External reviews

674 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Evelyn V.

SysAidIT for clients

  • March 06, 2016
  • Review verified by G2

What do you like best about the product?
SysAidIT is a breeze to implement. You can have it up and running in less than 30-minutes.
What do you dislike about the product?
Configuration management graphics are limited by small space and mobile device web, such as Safari, lacks vertical scroll bars for incident records effectively hiding Submit and Apply buttons. The app is limited and has some usefulness, but the full web version is the best solution for us - if it had vertical scroll capability. There are no limitations when using standard desktop computers.
What problems is the product solving and how is that benefiting you?
Ticket/incident reporting. End users especially like the "green" shortcut on their desktops. Help desk especially likes that the green icon app automatically captures a screen shot. End User Management especially like SysAid's ability to accept ticket requests from non-account holding users by eMail. This is important to us as we support outside agencies such as County EMS and volunteer fire departments who are not part of our 9-1-1 call center.
Recommendations to others considering the product:
I wouldn't hesitate to buy SysAid. It is both acceptably usable out-of-the -box and highly configurable. We especially appreciate the LDAP integration with our domain controller.

    Higher Education

A little challanging to navigate at first but a great product and great tech support.

  • March 01, 2016
  • Review provided by G2

What do you like best about the product?
This is an all in one Help Desk software solution. We use this for tracking issues, patching software, and remote controlling client computers.
What do you dislike about the product?
In the past we have had some issues rolling out the SysAid client along with remote control issues but they usually fix the problem in the next patch release.
What problems is the product solving and how is that benefiting you?
This is a great solution for help desk ticketing and tracking of issues. It is very nice to to look into the history of these tickets and find solutions to older issues.
Recommendations to others considering the product:
I would highly recommend SysAid if you are looking for a help desk solution. Also be sure to look into the add-on packages they have like Patch Management as they come in very handy.

    Tommy G.

Elegant yet lightweight Service Desk that is customizable for any organization

  • February 24, 2016
  • Review verified by G2

What do you like best about the product?
Our whole organization has adopted SysAid for not only managing Service Desk, but our SDLC and Implementation process. In a nutshell, SysAid is a fantastic tool that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SysAid Community is very helpful and our Organization as a whole is more connected across Departments to the Customer.

-Support & Community
-Fully Customizable
-HIPPA Compliant & Accessible Anywhere
What do you dislike about the product?
-Email integration features could be expanded upon
-Branding limitations within the cloud environment
-Reporting capabilities need improvement
What problems is the product solving and how is that benefiting you?
Our Organization was searching for 1 tool that the entire organization could use for collaboration and visibility. SysAid is that ONE tool for us!

We have really thought outside of the box and have actually utilized Tasks and Projects and renamed R&D/ Software Releases. We are now able to link Bugs and Feature Requests from our Service Desk to these Software Releases to track resolutions and compile release notes.

    yaggel c.

Great

  • February 24, 2016
  • Review provided by G2

What do you like best about the product?
the ability to be able to change and modify the system
the customization is very user friendly
What do you dislike about the product?
the system form are not flexible, no radio button fields
What problems is the product solving and how is that benefiting you?
all IT Change requests and bug fixes managed in the system

    María M.

Product experience

  • February 23, 2016
  • Review provided by G2

What do you like best about the product?
It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented.
What do you dislike about the product?
How it works the agent app. We find a lot of problems with the implementation and currently isn't working
What problems is the product solving and how is that benefiting you?
We are solving the management of our incidents and changes. We are focussed in ITIL methodology and SysAid help us with that. Other important point is to offer a single point of contact to our users
Recommendations to others considering the product:
Price and usability

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