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Annual Review
What do you like best about the product?
The customer service we have received from Emily Clack is outstanding. The comprehensive reports were helpful for determining how to proceed for the next year. Her emails are always returned in less than a day and she is available for a meeting with only a day or two notice. I receive emails up until 9 PM EST, so I see the extra dedication to make sure I receive a response.
What do you dislike about the product?
The Test Driven Development content is not available in Open Sesame Plus. The PPU model for certifications can become very pricey. A certification subscription or discount based on usage would be helpful. I would prefer an Open Sesame Plus subscription, however all of the content we utilize is not available in the subscription.
What problems is the product solving and how is that benefiting you?
We are able to meet client requirements through the course offerings. The most prevalent benefits are the certification trainings that other content providers do not offer.
Recommendations to others considering the product:
I highly recommend Open Sesame to any company in need of IT and software course content. The customer service is world-class.
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Have to sort through to find the best courses
What do you like best about the product?
The good courses provide a simple model and examples that people can relate to
What do you dislike about the product?
Some courses have good content, but are very out-of-date, such as using an example of using a hard copy phone book. Even if the content is good, people will dismiss the learning because of the old references.
What problems is the product solving and how is that benefiting you?
General soft skills like communication, conflict management
Recommendations to others considering the product:
Review courses before recommending them to your organization
NA
What do you like best about the product?
I like the wide variety of topics; many of the topics are short (30 minutes)
What do you dislike about the product?
I would like to be able to swap courses. There are many topics / courses that we do not use.
What problems is the product solving and how is that benefiting you?
Many levels of training
Review of OpenSesame Experience
What do you like best about the product?
My experience with the technical support team been amazing. I almost always receive a response within an hour of my initial email the support team has always been great in assisting with whatever issues my team has experienced. The variety of Safety courses for the US is also great as it allows us to assign comprehensive training to various teams at our company.
What do you dislike about the product?
The lack of courses available that are specifically catered for other countries. Having the courses available in different languages is great but they're often directly translated from the US specific courses.
What problems is the product solving and how is that benefiting you?
Benefits to business have included comprehensive training programs for various teams at our company.
Recommendations to others considering the product:
It is great for US based courses but does not have a great catalog of international courses including standards specific to that country.
(Please note on the below Implementation and Pricing and Terms sections, I answered n/a as I was not a part of the team when first implemented and do not know the answers for some of the questions)
(Please note on the below Implementation and Pricing and Terms sections, I answered n/a as I was not a part of the team when first implemented and do not know the answers for some of the questions)
Variety of courses
What do you like best about the product?
There are a variety of courses to chose from.
What do you dislike about the product?
I have had a couple of courses that did not work. i.e sound
What problems is the product solving and how is that benefiting you?
Provide employee soft skill education
Great selection of courses but many technical glitches and customer support is inefficient
What do you like best about the product?
OpenSesame offers a great selection of professional development courses that spans a wide variety of topics.
What do you dislike about the product?
The courses are very inconsistent in theme and look depending on the vendor. There also tends to be many glitches in courses and customer support is inefficient in solving issues because they are a third part provider and need to contact the actual provider on the course for resolution.
What problems is the product solving and how is that benefiting you?
I have viewed many topics within OpenSesame's library and some topics have led to increased knowledge.
Much stronger on soft skill training than technical or software training
What do you like best about the product?
Some good Leadership skills training but very low on technical training
What do you dislike about the product?
Architectural-specific software lacking...ex: Revit, Rhino, Grasshopper, etc...
What problems is the product solving and how is that benefiting you?
Too early yet to tell
Love the marketplace concept and good content, not right for my organization
What do you like best about the product?
I liked that instead of getting one uniform experience (i.e., all the content looks the same), you have the ability to mix and match content that is right for your audience. The marketplace concept is a good one - instead of having one provider who has the business for a specific amount of time, you have multiple creators who have to compete for your business.
What do you dislike about the product?
It took a lot of time and energy to sort through all of the offerings in order to choose the best content. We used our global teams to help us vet content, and it was a lot of effort on their part. The lack of languages/translations made it difficult for us as a global organization to be able to use the content - especially when trying to create a uniform learning experience across the organization.
What problems is the product solving and how is that benefiting you?
The main business problem that we trialed OpenSesame to solve for was the lack of engagement that stems from a lack of on-demand learning opportunities. Having on-demand content is a big value add for our organization, and associates were excited to have options to choose from.
Recommendations to others considering the product:
Make sure that you have the infrastructure (HR, L&D, administrators) to support the strategy, and/or make sure that your learning culture supports the self-service learning model.
Easy Install, Good customer service
What do you like best about the product?
OpenSesame does have a wide variety of options. Syncing the content to our LMS was EASY!!!
What do you dislike about the product?
Having to go through them to update/correct their vendor (Vivid) content. Process is slow. vendor content doesn't always load quickly.
What problems is the product solving and how is that benefiting you?
Great customer service team at OS. Very responsive and patient.
OpenSesame Platform for OTS
What do you like best about the product?
you can get all sort of courses for all domains and skills at one place. with good filters you can check and look for you exact courses very easily. user friendly UI.
What do you dislike about the product?
Pricing for various generic courses are on higher side.rest all are fine. UI is the best in the industry
What problems is the product solving and how is that benefiting you?
We are working with Opensesame as their partner or re-seller for their courses across the globe.
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