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Nothing but a great experience
What do you like best about the product?
Open Sesame has great product support. When we were looking for classes for our LMS they were very hands on in obtaining sample courses for review, and working with content creators to find what we were looking for.
What do you dislike about the product?
Any issues we have experienced were LMS problems, and not so much Open Sesame problems.
What problems is the product solving and how is that benefiting you?
Open Sesame helped us launch our LMS with great off the shelf courses for Cyber Security and Harassment.
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Great service and content
What do you like best about the product?
Ability to chat on demand with an agent if I have issues. When I have had an issue and can't get immediately in touch with my representative due to time zone differences, I can always just open up a chat with an agent.
What do you dislike about the product?
Some of the courses aren't at the quality level I would like to see. We have gotten around this by only selecting a couple of authors from the Open Sesame selection.
What problems is the product solving and how is that benefiting you?
Quick off the shelf content! This allows us to quickly add a course that the business needs almost immediately.
Recommendations to others considering the product:
Better quality of eLearning authors.
Great learning content provider
What do you like best about the product?
I like the flexible content options and the just in time delivery
What do you dislike about the product?
Uploading the selected files are a very manual process
What problems is the product solving and how is that benefiting you?
Great product to solve various company wide training initiatives
OS Review
What do you like best about the product?
I like the ability to put limits on seats and to monitor when we are reaching our max for budget.
What do you dislike about the product?
I do not like the billing process. We have to pay a monthly fee versus being able to pay as we go [depending on number of seats used].
What problems is the product solving and how is that benefiting you?
The way that payment is set-up is kind of wonky.
I definitely recommend!
What do you like best about the product?
The set up process was super simple. One of the easiest vendors i've ever worked with. The pay per use model was also a huge incentive for us to work with OpenSesame.
What do you dislike about the product?
I don't have any complaints with OpenSesame.
What problems is the product solving and how is that benefiting you?
We've greatly increased our employee development opportunities through eLearning. This is also increasing overall employee engagement.
Awesome Experience
What do you like best about the product?
I love the customer service; it is top notch by far. Each person that I have encountered, from my direct contact, IT, helpdesk, etc. has been absolutely amazing. Their tone, knowledge and overall sincere willingness to assist goes beyond the extra mile. Their response time is awesome as well. Additionally, I love the wide array of courses. We can have a need for "anything" and can go to OpenSesame and locate a course that fits our exact needs. How awesome is that!
What do you dislike about the product?
What do I like least...we had an issue with a particular person not responding as necessary. We tried to give her many chances before actually having to say something. I believe this was an individual issue and not representative of the company in its entirety. Once we mentioned it, it was rectified immediately.
What problems is the product solving and how is that benefiting you?
We are solving training needs for our business. We are trying to get our associates to take control of their professional destiny. We are able to do this by offering many different courses that we have categorized into learning paths (curriculums), with the help of OpenSesame. Benefits: Our management knows that if we need a course on a specific topic that OpenSesame is the answer and we can have it lickety split!
Great Learning Venue
What do you like best about the product?
It was easy to roll out to over 70 employees. There is also great customer support.
What do you dislike about the product?
Periodic repeating of emails sent out on my behalf from OpenSesame...
What problems is the product solving and how is that benefiting you?
How to educate employees in an efficient manor. The guys are taking the classes and meeting the compliance needs.
Recommendations to others considering the product:
Get some addition support for the roll out process.
Training Conten Galore!
What do you like best about the product?
There are so many topics and courses to choose from. I also like the ability to filter what criteria best meets my learning needs. I like the ability to search for a particular topic, i.e. Trust, Giving Feedback, Compliance, Wound Care, etc.
What do you dislike about the product?
When I search for a particular topic, i.e., building trust, feedback, teamwork, etc., hundreds of courses come up related to the subject; however, some courses come up that have no relation to the subject. This is frustrating as well as embarrassing when I am demonstrating the "search" feature to individuals and large groups. I also do not like that a large portion of the content is presented via slides with audio. Also, some of the content that I would really be interested in falls outside of Open Sesame Plus.
What problems is the product solving and how is that benefiting you?
Open Sesame addresses our needs related to "just-in-time" training; however, our managers are not using the resource and therefore our ROI is very bad. We have also had to crosswalk the content to our leadership competencies to ensure that leaders are not wasting there time searching and participating in content that does not meet their needs or is inferior. We are primarily using it to address Leadership Development.
Recommendations to others considering the product:
If you can afford a more elaborate sophisticated learning solution, I would encourage you to do that. SkillSoft is very complex and sometimes difficult to navigate. On the other hand, Open Sesame is simple and the content is robust and very competitive when it comes to pricing.
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