Squadcast
Squadcast Inc.External reviews
305 reviews
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External reviews are not included in the AWS star rating for the product.
Best Incident Management Tool for customised and competitive package for the SRE
What do you like best about the product?
Runbook is very useful in getting the detailed categorical steps for the incident received. Analytics is the section where we can get details of the MTTA, MTTR and other graphs.
What do you dislike about the product?
One Incident is a loop created in the bidirectional integration. Any updated feature which was not completely tested should be added after testing all the use cases and need to inform clients using that feature.
What problems is the product solving and how is that benefiting you?
Squadcast is resolving the problem of informing for the incident over email, and if not acknowledged, we are getting sms and phone calls as per the configurations done in the escalation policy.
This has been a good tool
What do you like best about the product?
We have used it for our on-call support and has done as well. We get alerts on time and can also add notes to the incidents.
What do you dislike about the product?
Just to sounds needs to be better than the default one currently used.
What problems is the product solving and how is that benefiting you?
Our problem was on-call support alerts, Which Squadcast has now helped resolved with better settings and call management.
Squadcast Review
What do you like best about the product?
Good to track failures and root causes + fixes
What do you dislike about the product?
I get called in the middle of the night.
What problems is the product solving and how is that benefiting you?
Error reporting and tracking for future use
It was great experience using squad cast.
What do you like best about the product?
I like the Incident alert systems, on-call shifts, and SLO.
What do you dislike about the product?
It does work well unless they have some maintenance issues.
What problems is the product solving and how is that benefiting you?
when a client raises a query, it will generate a ticket on squad cast alert and I will acknowledge the alert and respond to the client.
Overall a solid solution
What do you like best about the product?
I like that they are super flexible. I also appreciate their extremely helpful and knowledgeable support team. Last but not least I love that, despite first platform "shock" everything has a place and it's easy and intuitive after you get used to it.
What do you dislike about the product?
I dislike that some features are not yet working as expected or are not fully/correctly integrated, but from my awareness, they are working on fixing the ones I have reported so I can reasonably assume they are continuous improving their product as reports flow in.
What problems is the product solving and how is that benefiting you?
Organization and the "start-up" to incident management, Ve3fore We didn't have a good place to manager incidents. We handled them on a case by case basis which led to delays and just wasn't good. With squadcast, we can now have everything in one place and we are automatically alerted on incidents.
Squadcast Review
What do you like best about the product?
I've been using the squad cast for the last year, and the best part is that you can easily integrate this with other monitoring tools. If you are on the shift, it will send you the reminder and alert notifications, So if you are busy with other tasks, you will receive the call for your alert and take action accordingly.
What do you dislike about the product?
Recently squadcast introduced a new schedule where we can creates the schedule as per the roster, but, we can not give shift time as per our need, if we can select time as per our need that can be easier, and also if we can directly upload the roster in CSV format.
What problems is the product solving and how is that benefiting you?
As a part of Devops SRE team, we have to monitor the infra and running services actively, Which is not possible to see the monitor screen all the time, And using the squadcast, which give alert notification, sms, and call if you did not acknowledge the alert. You can set the escalation policy for critical alerts, which is the best part.
Clear, concise alerting
What do you like best about the product?
Anyone in an on call role knows how critical it is to get clear, noticeable alerting when systems malfunction or monitors fail. Squadcast delivers that in a user friendly, attention grabbing way.
What do you dislike about the product?
Haven't come across anything so far, seems to be working pretty well for what the to is.
What problems is the product solving and how is that benefiting you?
Squadcast ensures alerts are noticed, checked, followed up on, and your on call times are easy to get to and review.
Best for incident management in team
What do you like best about the product?
Scheduling on-call, Squad management, Integration with different alert sources, Service facilities, Postmortem
What do you dislike about the product?
The status page is not as good as another similar product
What problems is the product solving and how is that benefiting you?
Managing team in incidents and making people responsible obviously
Recommendations to others considering the product:
It's good to have a short journey at least with squadcast as a one of the best incident management
Easy to setup and quick go to SquadCast
What do you like best about the product?
On-Call Management
Integration with almost all the data sources I needed
at better pricing
Integration with almost all the data sources I needed
at better pricing
What do you dislike about the product?
New Price Structure, Now you are on the same plate as PagerDuty
What problems is the product solving and how is that benefiting you?
Call and SMS alerts to On-Call Engineer,
Incident Report
Incident Report
Great product for the price charged
What do you like best about the product?
The graphic interface is really neat. The product is easy to use and I didn't need any documentation or guide to set it up and start using it. The interface is a lot easier to navigate than the one from PagerDuty which we previously used on the team.
What do you dislike about the product?
It misses a few features like creating maintenance windows through the REST API, and direct integrations with Slack/MS Teams on the status page. We're also having an issue where, even if we have an active maintenance window, SquadCast still pings us when any of our integrations report an incident.
What problems is the product solving and how is that benefiting you?
To get automatically notified on our phones when we have a disruption in our app. We created a fairly complex escalation policy on SquadCast and everything is modeled perfectly. It also allows us to notify our customers officially when we find issues in a centralized way through the status page.
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