Squadcast
Squadcast Inc.External reviews
305 reviews
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External reviews are not included in the AWS star rating for the product.
Awesome Tool
What do you like best about the product?
Clean escalation of issues by default (non) actions makes my world much better
What do you dislike about the product?
I would like to customize the report format, and make it suitable for customer notices
What problems is the product solving and how is that benefiting you?
Informing appropriate staff of issues, telling customers that we are supporting them actively, and how. I was able to provide a new customer-oriented service with this tool.
Great option for paging and incident management
What do you like best about the product?
We've found it to be very reliable and like the ability to customise lot of our alerting setup with the help of suppression and tagging rules etc. Escalation policies and schedules are great to complement this which makes managing alerts across teams much easier.
The product was easy to get started with and onboard with due to the user-friendly UI, and contains a large set of integrations that seems to always be growing. From the moment I got started, Renuka was extremely helpful in assisting with any questions and solving any problems we had! Pricing also makes much more sense in comparison to alternatives.
The product was easy to get started with and onboard with due to the user-friendly UI, and contains a large set of integrations that seems to always be growing. From the moment I got started, Renuka was extremely helpful in assisting with any questions and solving any problems we had! Pricing also makes much more sense in comparison to alternatives.
What do you dislike about the product?
There are some small features that would be useful (threaded Slack alerts, flexible notifications before schedule rotations starts) but overall the team are very responsive and are often releasing new updates.
What problems is the product solving and how is that benefiting you?
Getting a regular on-call rotation that works for and scales with our organization, and ensuring that the relevant teams are notified in the correct manner.
Good value incident managament tool
What do you like best about the product?
The dashboard that covers MTTA, MTTR
The price point
Integrations
The price point
Integrations
What do you dislike about the product?
No native integration with clubhouse, that would be helpful for us
What problems is the product solving and how is that benefiting you?
Our daytime on call rota, solving customer issues and bugs
squadcast, important for monitoring
What do you like best about the product?
Easily integrates with Sentry which we use for performance and error monitoring.
What do you dislike about the product?
Hmm, I would like options to schedule when to be alerted or snooze.
What problems is the product solving and how is that benefiting you?
Monitoring our api.
Squadcast is a game changer
What do you like best about the product?
Squadcast has been amazing to use to organize projects, write post mortems, and manage service health. The UI is very clean and intuitive so i can setup services and escalation policies instantly
What do you dislike about the product?
I would like Status Pages that I can make directly on Squadcast. It seems a bit of a hassle to configure a website, CNAME, etc and like it to Squadcast
What problems is the product solving and how is that benefiting you?
Knowing what bugs happen with which projects. We now have a better sense of autonomy and ownership on the team. It makes it easier to delegate tasks during our release cycles
Good tool
What do you like best about the product?
This tool is highly customizable and it is possible to configure different parameters for notification.
What do you dislike about the product?
The interface for viewing notifications is not attractive, or better; it is not a simple and clear interface; it leaves something to be desired.
What problems is the product solving and how is that benefiting you?
We needed to receive notifications from different sources. Thus, SquadCast serves as a notification gateway.
Great solution for managing on call services!
What do you like best about the product?
The ease of customization, can define complex rules with little work
What do you dislike about the product?
the API is somehow lacking some features, but still able to manage and achieve solutions using the export APIs
What problems is the product solving and how is that benefiting you?
On call services from engineers
Perfect for day-to-day use
What do you like best about the product?
The calendar allows us to order and control the guards
What do you dislike about the product?
Not so user friendly to order alarms and the calls to the phone do not work well
What problems is the product solving and how is that benefiting you?
Basically we use it to alert us to problems in servers urgent requests in jira
Promising alternative to PagerDuty, VictorOps, OpsGenie
What do you like best about the product?
Squadcast combines incident response and status page features into a package that is great value. Squadcast has 90% of the features you need which is great for small teams such as ours. The free tier is very generous. They have a public roadmap where it is clear they are committed to regularly updating the product and adding new features.
What do you dislike about the product?
Some features that are present in competing products aren't yet implemented. For example, there isn't a way to schedule upcoming maintenance. I'd like more ability to customise the status page and present app metrics on it. I'd like closer integration with Slack. I'd like to suggest a runbook when an incident has been triggered.
The UI is sometimes a little buggy or confusing. For example, the calendar view displays our rosters in a way that looks like there are missing weeks. The UI for editing a status page is not clear.
The UI is sometimes a little buggy or confusing. For example, the calendar view displays our rosters in a way that looks like there are missing weeks. The UI for editing a status page is not clear.
What problems is the product solving and how is that benefiting you?
We use Squadcast for incident response, on-call roster and status page management. We use it for public and internal services. We moved to Squadcast after using some competitors that were much more expensive, but still provided underwhelming service or features.
Recommendations to others considering the product:
Trial the free tier. Learn how it works and how it should be configured by setting up dummy services, policies and rosters.
Operation Sleep Saver
What do you like best about the product?
Schedulers is great, it gives various tools to setup a Oncall, Maintenance, ... planning.
in the other Hand Squadcast provides form for SLA and Postmortems, Integration of alerts with Slack, Github, Circle CI.
Also, Escalation is what's I really like about Squadcast! It covers Push Notifications, SMS, and Calling as you scheduled on schedulers.
For measuring KPIs on Dashboard it gives s MTTA and MTTR which shown average time of Alerts Acknowledgments and Alerts Resolving.
One thing they saw on their Software support beforehand is Feature request form! It's so relevant and helpful.
Creating teams (squads) is kind of cool too, it is fast and easy to setup your team and give a try.
in the other Hand Squadcast provides form for SLA and Postmortems, Integration of alerts with Slack, Github, Circle CI.
Also, Escalation is what's I really like about Squadcast! It covers Push Notifications, SMS, and Calling as you scheduled on schedulers.
For measuring KPIs on Dashboard it gives s MTTA and MTTR which shown average time of Alerts Acknowledgments and Alerts Resolving.
One thing they saw on their Software support beforehand is Feature request form! It's so relevant and helpful.
Creating teams (squads) is kind of cool too, it is fast and easy to setup your team and give a try.
What do you dislike about the product?
Schedulers ! Although it's great but lack of integration with google Calendar and Apps like Slack feels so much.
Calls, there were some cases that no one rang on the team after an Escalation of Alerts to the team level!
I think status page feature needs to change to a more useful feature and Dashboard could be more better and informative.
Calls, there were some cases that no one rang on the team after an Escalation of Alerts to the team level!
I think status page feature needs to change to a more useful feature and Dashboard could be more better and informative.
What problems is the product solving and how is that benefiting you?
Saving Team's SLEEP! Really, it help us to integrate Alerts with Notifications and Calls, all in Slack !
Measuring KPIs of the team and team members.
Integration of Slack with monitoring and alerting tools, it's realy helpful when you are using just Slack but this efficient.
Measuring KPIs of the team and team members.
Integration of Slack with monitoring and alerting tools, it's realy helpful when you are using just Slack but this efficient.
Recommendations to others considering the product:
Try it today and Save Sleep time of your NOC and SRE Teams!
Integrate Squadcast with your communication tools and monitoring easily and plan your Shift and Escalation policies.
It's Great.
Integrate Squadcast with your communication tools and monitoring easily and plan your Shift and Escalation policies.
It's Great.
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