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Review Squadcast
What do you like best about the product?
Calls and messages immediately about alerts
What do you dislike about the product?
business IOS login from app there isn't a sso option
What problems is the product solving and how is that benefiting you?
He Informs immediately about errors
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Squadcast is innovating the on call space
What do you like best about the product?
I like that squadcast is changing up the game in the on-call space by providing customization around alert supression/deduplication as well as automation around specific alert sources such as cloudwatch infra alarms . I understand that squadcast is a start up and early on, but they combat that by being very responsive on the support side of things. Communication is key in the startup realm!
What do you dislike about the product?
Some UI things seem complex/unclean, such as the different views for schedules. The week view is a little too cluttered to read, but the month view is my favorite. It would be nice to be able to change your default view on the schedules. I'd also prefer to see the final rotation as the default since that's what is most important when taking a look at the schedule.
One other thing I'd point out is performing "mass actions" is not the most intuitive. For example, if I have 20 incidents that I know are all the same thing and I want to acknowledge or resolve them all, I have to change the incident filter in order to do so. It would also be nice to have a feature where I can group incidents into one. If I can just say "These 20 incidents are really just one incident".
One other thing I'd point out is performing "mass actions" is not the most intuitive. For example, if I have 20 incidents that I know are all the same thing and I want to acknowledge or resolve them all, I have to change the incident filter in order to do so. It would also be nice to have a feature where I can group incidents into one. If I can just say "These 20 incidents are really just one incident".
What problems is the product solving and how is that benefiting you?
Squadcast is currently providing automaton around our scheduling and communication through the on call process. Eventually, we will also tie the status page into things and have more of a robust customer support flow coming through squadcast as well.
Most reliable tool to report and respond incident
What do you like best about the product?
I like the way Squadcast provides flexibility to integrate software monitoring tools. It is very quick when it comes to respond incident which help IT team to respond and resolve problem with servers
What do you dislike about the product?
Sometimes squadcasd keep sending alerts for the incidents which are already acknowledged and work in progress
What problems is the product solving and how is that benefiting you?
Squadcast is solving problem of incident management by providing alert on time which make customers happy. Squadcast is the best tool to manage on call process for the organization
Squadcast a pleasant experience
What do you like best about the product?
Never delays in alerting
Suppress alerts framework
Integrations it supports
Max uptime
Suppress alerts framework
Integrations it supports
Max uptime
What do you dislike about the product?
Alerts grouping and repeat intervals features
Documentation should be improved
Documentation should be improved
What problems is the product solving and how is that benefiting you?
Whenever any incident happens, we get the squadcast calls. It helps keeping our system secure.
It’s good
What do you like best about the product?
The integration with the monitoring solutions available at out organisation and features of Sc
What do you dislike about the product?
UI looks but complicated at the beginning and the jargons used in the portal is different than other incident management tools.
What problems is the product solving and how is that benefiting you?
Escalation policies and alerting integration with our monitoring solutions.
Squidcast for Incident Response
What do you like best about the product?
It is best tool for incident response. Its instance response notification system which gives immediate notification.
What do you dislike about the product?
Not communicating with all systems. For example not taking responses from Armor.
What problems is the product solving and how is that benefiting you?
We do not want single minute of down time for our web application. By any means our web application goes down , we get immediate notifications via email, call and SMS and we take require action.
Solid Incident Notifier
What do you like best about the product?
Being able to define schedules and escalation policies on their free tier. Very easy to get started with the product to get a decent evaluation period before needing to pay. They also have some interesting features behind the paywall which I'm looking forward to using once we have the need to start paying.
What do you dislike about the product?
The iOS app doesn't seem to automatically refresh incidents page when you open it. Even if you click on an incident notification it seems to just open the app to where it last was, which could be a previous incident which has since been resolved. Misleading at worst and tedious at best.
We also do not get notified when approaching or hitting the limit of included sms and call notifications. A warning would be nice as the in app notifications are easy to miss.
We also do not get notified when approaching or hitting the limit of included sms and call notifications. A warning would be nice as the in app notifications are easy to miss.
What problems is the product solving and how is that benefiting you?
Getting real-time notifications of incidents and escalating them when not acknowledged.
It's quite easy to get start and setup Squadcast.
What do you like best about the product?
It's really easy to start setup on Squadcast, create the schedules and integrate with Datadog.
What do you dislike about the product?
Once you have the schedules done was easy delete and alter the values than edit the existing ones.
What problems is the product solving and how is that benefiting you?
It's helping us to scale incidents on non-working hours.
it is very useful for getting instant alert
What do you like best about the product?
I like in squad cast alerting part mostly. We have set all alerts and get prompts immediately as per our requirement.
It is very user-friendly. Easy to understand.
It is very user-friendly. Easy to understand.
What do you dislike about the product?
Only one which we have observed. We are not able to acknowledge multiple alerts simultaneously in the mobile app. We are able to acknowledge one by one.
What problems is the product solving and how is that benefiting you?
our application alerts mostly
Good experience
What do you like best about the product?
Able to configure routes based on priority, clean schedules.
Great that we modified the way we can update the incidents in the new status page.
Great that we modified the way we can update the incidents in the new status page.
What do you dislike about the product?
Unable to group the alerts. Squadcast unable to respect the inhibit rules firing from alertmanager
What problems is the product solving and how is that benefiting you?
Currently we are using only for getting pages.
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