Squadcast
Squadcast Inc.External reviews
305 reviews
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External reviews are not included in the AWS star rating for the product.
We use Squadcast for Scheduling On-Call, Alerting, and Escalation
What do you like best about the product?
- Squadcast is simple and easy to use
- The alerts reliable
- Easy to define team, escalation
- Customer service helpful and responsive when there is an issue
- The alerts reliable
- Easy to define team, escalation
- Customer service helpful and responsive when there is an issue
What do you dislike about the product?
- Need some steps to define rolling schedule
What problems is the product solving and how is that benefiting you?
We want to solve engineers burnt out on solving issues. To avoid that, we create on-call schedule so only one person need to care about issues, not all. Squadcast help to handle the on-call schedule.
Beside that, we also use the alerting and escalation mechanism. When the alert happens, squadcast will do give a call. This help engineers to be off screen and still notified when there's an issue.
Beside that, we also use the alerting and escalation mechanism. When the alert happens, squadcast will do give a call. This help engineers to be off screen and still notified when there's an issue.
Good and easy to get along with free starter plan.
What do you like best about the product?
Ease of interaction and simplicity. Basic plan with free 10 users.
What do you dislike about the product?
Some options like managing on-call on calendar and link to the various sources in alerts were little confusing first to get started with.
What problems is the product solving and how is that benefiting you?
On-call person gets notified timely and with less efforts to build such a system from scratch.
Recommendations to others considering the product:
Very easy to get started, plus the free plan is better compared to all other ITSM tools.
I'm using this, it good.Sure i will recommend to my friend.
What do you like best about the product?
If i got alert, In correct time i will get message and call.Its working fine.
What do you dislike about the product?
While i'm acknowlege my alert, the timing taken is little bit long.Its an drawback.
What problems is the product solving and how is that benefiting you?
We are using for warning and critical alert, to indicate to us.
Alejandro Retes review for Squadcast
What do you like best about the product?
The way I can organize working teams and corresponding shifts, integrating smoothly with existing tools as JIRA. For us important to keep round robin dynamics and shifts due to our 24/7 support on every timezone worlwide. Squadcast has helped us to organize this specific topic and provide us a visual tool to use a calendar so every colleague can see when/time it is assign to the next shift.
What do you dislike about the product?
As for now a pretty smooth tool, nothing I dislike.
What problems is the product solving and how is that benefiting you?
Keeping order on the different support shifts and how the support calls are received by the team. Providing visibility to our support lead on how the shifts are organized and distribute the work load properly.
Great and handy tool for reliable systems
What do you like best about the product?
Notifications and Incidence Management systems
What do you dislike about the product?
The mobile app can be a bit more accessible in terms of browsing the dashboard
What problems is the product solving and how is that benefiting you?
Our live services and impacts our notified to responsible person in real time. The alerts and handling them is made easy by squadcast.
Best way to manage outages and incidents.
What do you like best about the product?
The notification part via call and sms is amazing.
What do you dislike about the product?
As of now I haven't came across any such thing.
What problems is the product solving and how is that benefiting you?
Reducing the outage duration and resolving the blockers or exceptions on time.
Good service at a reasonable price with all the features that we needed.
What do you like best about the product?
- Its very easy to change witch team are responsible for with services with it's service abstraction
- The status page feature helped us to improve our avaliablity report to our clients without any aditional development required
- Each time that I needed some kind of support, I received a good attendance
- The status page feature helped us to improve our avaliablity report to our clients without any aditional development required
- Each time that I needed some kind of support, I received a good attendance
What do you dislike about the product?
- There is some notifications that cannot be disabled yet, like "Reminder: Your upcoming on-call shift for..." email.
What problems is the product solving and how is that benefiting you?
I was looking for a replacement to other incident management service that we used at a lower price. But Squadcast have one feature that helped us a lot, it's status page. One of our squads was about to start our own implementation of a status page. It saved us a lot of work.
Increased our team's productivity and smoother issue analysis and identification
What do you like best about the product?
Easy insights around issue acknowledgement and resolution timings and other stats.
Also great api support
Also great api support
What do you dislike about the product?
An option to ingest logs along with alerts and a way issues are better identified and mapped to existing recurring issues.
What problems is the product solving and how is that benefiting you?
With our team size increasing it had become a little difficult to manage our alerts and identify and manage all issues.
Loving squadcast
Loving squadcast
Is a good system for incident management, the main gap is the management of the schedule.
What do you like best about the product?
the integration with a huge amount of others systems
What do you dislike about the product?
the schedule management is not enought to manage large amount of shifts
What problems is the product solving and how is that benefiting you?
We solved the contact of the people on shifts, this improve the time of response against incidents
Customer centricity
What do you like best about the product?
Since I started working with Squadcast, they have remained consistent in their customer-centric approach. They have implemented many of our features requests which are critical to our fast-paced industry of ever-evolving technology and growing requirements. The ability to have a discussion with the product owner and team behind the product is powerful. I'm happy to continue our partnership with them.
What do you dislike about the product?
It needs a Terraform module so we can automatically deploy services
What problems is the product solving and how is that benefiting you?
We track all incidents in Squadcast, keeping our investigation, postmortems and incident discussion within Squadcast.
Recommendations to others considering the product:
Considering the price you pay for the product the excellent support we have received for feature requests and open discussion about product direction. I have to say its a fair partnership.
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