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Great solution for managing on-call rotations
What do you like best about the product?
It just works. Allows us to simply create relativly complex rotation scheagules and easily view who is on call right now. Support is very helpful and quick to respond.
What do you dislike about the product?
A lot of the complexity behind when the incident is automatically triggered is delegated to the 3rd party apps act as monitors (iits basically bring your own triggers), and as such if you're not perfectly happy with the triggering software you use, squadcast will be able to help you limit what gets triggered.
What problems is the product solving and how is that benefiting you?
Get from service not working to IT specialist getting a alert to check it out.
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My go-to for critical incident management
What do you like best about the product?
For me, the interface is very intuitive; it's easy to find what needs to be done for open incidents. It's also really easy to create services and integrate alert sources and other tools into Squadcast. The mobile app is really good, too; I depend on it.
What do you dislike about the product?
There can be a little bit of a learning curve on modifying existing alert sources for a service. I'm used to it now, but that's one area where the UI could use some improvement. I'd also like a little more variety in configuring private status pages. Most of the people who need to see status pages are internal users but they're not Squadcast users. So if I need a private status page, I'd probably use another tool for that.
What problems is the product solving and how is that benefiting you?
Squadcast lets me reduce some of the noise from our various monitoring toolsets, so that I can look in one place for alarms that need action taken on them. The alerting features built into a lot of monitoring tools fall short for me, and Squadcast helps me make sure that I'm seeing critical alerts in a single place.
Overall experience was good with squadcast. Sometime it keep notifying for duplicate alerts
What do you like best about the product?
It's automatic acknowdgment system. It's very precise and assign to correct person.
What do you dislike about the product?
Duplicate alerts. Many times I used to get duplicate alerts for the same issue if one is still in progress
What problems is the product solving and how is that benefiting you?
Iti s very useful tool for customer support and very useful to manage alerts for someone working on call
Configurable tool to efficiently monitor your mailbox.
What do you like best about the product?
The ability to configure the mails in terms of avoiding duplicates, suppressing the duplicate mails, tagging based on different categories, and setting up severity helps to better monitor your mailbox to clearly differentiate legit alerts from the false ones!
What do you dislike about the product?
I have not come across anything that I find less useful with Squadcast, at the same time, there isn't anything that I feel a dislike for in Squadcast, if there's anything, then I will surely report to your support queue.
What problems is the product solving and how is that benefiting you?
It's solving the problem of filtering massive emails flowing into our mailbox, alerting for the critical ones and suppressing duplicate alerts. It saves us time being productive on legitimate signals and not missing critical ones.
Easy to integrate
What do you like best about the product?
Easy integration and easy to use the product
What do you dislike about the product?
Yet to explore more to dislike something
What problems is the product solving and how is that benefiting you?
Easy alerts to the contacts
Much cheaper than Pagerduty, some rough edges
What do you like best about the product?
The price is very reasonable for a small team. The app is pretty straightforward with a simple and clean UI. The alerting seems to work pretty well. The new schedules are much easier to understand.
What do you dislike about the product?
We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calendar doesn't default to showing the overrides right the same way I'd expect from Pagerduty. The setup could use some work to guide you how to get everything running. I also miss the multiple levels of alerts that were easy to set up in Pagerduty (like "these alerts ring phones, these alerts can wait until the morning").
What problems is the product solving and how is that benefiting you?
Making sure our service is always running and that we know who to look to when something goes down. It's very nice for setting up an on call schedule and rotation.
Squadcast has been a game changer in terms of streamlining incident management
What do you like best about the product?
Ease of handling alerts.
Deduplication feature greatly helps reduce the noise of alerts.
Collaboration with the rest of the team on discussions pertaining to the incident.
Deduplication feature greatly helps reduce the noise of alerts.
Collaboration with the rest of the team on discussions pertaining to the incident.
What do you dislike about the product?
UI needs improvement.
Incident related email notifications can be improved.
It would be really nice if the unread notes and postmortems can be alerted from the Squadcast UI itself instead of relying on emails.
Incident related email notifications can be improved.
It would be really nice if the unread notes and postmortems can be alerted from the Squadcast UI itself instead of relying on emails.
What problems is the product solving and how is that benefiting you?
Squadcast has been instrumental in helping us reduce the noise of alerts we had been getting mainly with the deduplication feature it provides. It greatly reduced the overhead of going over every single alert for us.
Exquisite
What do you like best about the product?
The convenient dashboard layout made everything seem easy to access in one place.
What do you dislike about the product?
Not having a dark mode for the UI is a slight disappoint.
What problems is the product solving and how is that benefiting you?
Alerting individuals on the team
Really good experience for issue reporting
What do you like best about the product?
The ability to send different types of notifications, and the integrations that can be done with it, such as slack integrations which allow you to interact with the application.
the different types of incidents are a really great feature.
the different types of incidents are a really great feature.
What do you dislike about the product?
It's really complete application, Not much negative things to say.
What problems is the product solving and how is that benefiting you?
It lets you follow the alerts letting you know what's the progress and possible resolution for them, allowing to track with tickets whatever comes up in it. It improves the incident management.
Great replacement for pager duty
What do you like best about the product?
Intuitive use and good customer service.
What do you dislike about the product?
Not much. We have seen some glitches but they are quick to address them or explain how it works
What problems is the product solving and how is that benefiting you?
Incident handling
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