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Good with one Problem
What do you like best about the product?
It's a relatively good price compared to other paging software. It is able to call people in multiple countries and you can create teams and on-call shifts easily.
What do you dislike about the product?
We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcast. i've reached out to both Sentry and Squadcast for this issue, and although you guys allow for outbound calls, the Sentry issue URL ends with / , so we're not able to do a batch operation. Hence, it doesn't work.
What problems is the product solving and how is that benefiting you?
Alerting people of fatal issues we're facing.
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Squadcast Review
What do you like best about the product?
One of the best tool to monitoring all the infra level and application alerts, and their esclation policy and proper track of MTTR,MTTA.And also we can add findings in the notes section by uploading screenshots as well.
What do you dislike about the product?
When the alert is resolve it triggers two duplicate alerts.
What problems is the product solving and how is that benefiting you?
Squadcast Triggers the infra alerts from multiple alert sources like Prometheus, New Relic and Pingdom, due to which proper action was taken before the production went down.
Need lot of improvement
What do you like best about the product?
Escalation Policy is amazing.It wont let alert miss.
What do you dislike about the product?
UI is not too good needs lot of improvement like the alert not visible
What problems is the product solving and how is that benefiting you?
Problems in app
Squadcast is a great alerting tool but lacks some features that other alerting tools have.
What do you like best about the product?
Easy of use and setup when running first time config. You can view it via app or mobile device and that makes it also convenient. Smooth transition from Email to phone to text message.
What do you dislike about the product?
Unable to acknowledge over a phone or text message. No repeat function if missed call or timer is up for the current on-call staff member. Lack of Group alerting when needed for emergency purposes.
What problems is the product solving and how is that benefiting you?
Squadcast is currently solving our day-to-day alerting for our IT Infrastructure. We have become more aware of what is going on now with the squad cast, which has increased our ability to reply to the customer or take care of the situation.
squadcast review
What do you like best about the product?
The function is very well. On-call, some application integration, advantages cost.
What do you dislike about the product?
It's nothing now. but login dashboard page dislikes pop-up chat messages. and change the pricing plan.
What problems is the product solving and how is that benefiting you?
We have used pagerduty. pagerduty has many advanced features, but it's costly per account, and we don't need all feature sets.
So, we will change all accounts to Squadcast.
So, we will change all accounts to Squadcast.
Recommendations to others considering the product:
I think that Squadcast brand is not famous in Japan. It would be best if you had branding.
One solution for incident management
What do you like best about the product?
Squadcast helps our team to manage occuring incidents proactively and resolve and track them.
The calendar system helps assign on-caller schedule beforehand to related team members.
The calendar system helps assign on-caller schedule beforehand to related team members.
What do you dislike about the product?
- Manual look up for ensuring primary and secondary on-caller are not same.
- proper support not provided, had some questions but we're not able to resolve it properly.
- proper support not provided, had some questions but we're not able to resolve it properly.
What problems is the product solving and how is that benefiting you?
Keep a check on any incident that may have occurred in a production system by alerting the responsible personal and remind to resolve asap.
As lot of data may be lost if this issue are not resolved in time, and with squadcast we can keep track of that.
As lot of data may be lost if this issue are not resolved in time, and with squadcast we can keep track of that.
Highly trustable tool.
What do you like best about the product?
Easy to use and understand. Easy to integrate with Jira. This tool came as a saviour as we wanted something trustable as soon as possible. The support team is readily available to solve any doubt.
What do you dislike about the product?
Nothing, as the tool itself, is easy to use. Everything is so great in it. Thanks to the support team, they are available any moment to help in case any assistance is required.
What problems is the product solving and how is that benefiting you?
It's an incident management system and an on-call feature that our team uses. Integration with Jira was straightforward, and the support person was there to help us understand the tool.
Best Incident Management Tool for customised and competitive package for the SRE
What do you like best about the product?
Runbook is very useful in getting the detailed categorical steps for the incident received. Analytics is the section where we can get details of the MTTA, MTTR and other graphs.
What do you dislike about the product?
One Incident is a loop created in the bidirectional integration. Any updated feature which was not completely tested should be added after testing all the use cases and need to inform clients using that feature.
What problems is the product solving and how is that benefiting you?
Squadcast is resolving the problem of informing for the incident over email, and if not acknowledged, we are getting sms and phone calls as per the configurations done in the escalation policy.
This has been a good tool
What do you like best about the product?
We have used it for our on-call support and has done as well. We get alerts on time and can also add notes to the incidents.
What do you dislike about the product?
Just to sounds needs to be better than the default one currently used.
What problems is the product solving and how is that benefiting you?
Our problem was on-call support alerts, Which Squadcast has now helped resolved with better settings and call management.
Squadcast Review
What do you like best about the product?
Good to track failures and root causes + fixes
What do you dislike about the product?
I get called in the middle of the night.
What problems is the product solving and how is that benefiting you?
Error reporting and tracking for future use
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