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Squadcast

Squadcast Inc. | 1

Reviews from AWS Marketplace

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External reviews

295 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Software

Great product for the price charged

  • March 01, 2022
  • Review verified by G2

What do you like best about the product?
The graphic interface is really neat. The product is easy to use and I didn't need any documentation or guide to set it up and start using it. The interface is a lot easier to navigate than the one from PagerDuty which we previously used on the team.
What do you dislike about the product?
It misses a few features like creating maintenance windows through the REST API, and direct integrations with Slack/MS Teams on the status page. We're also having an issue where, even if we have an active maintenance window, SquadCast still pings us when any of our integrations report an incident.
What problems is the product solving and how is that benefiting you?
To get automatically notified on our phones when we have a disruption in our app. We created a fairly complex escalation policy on SquadCast and everything is modeled perfectly. It also allows us to notify our customers officially when we find issues in a centralized way through the status page.

    Information Technology and Services

The app is satisfactory for its purpose

  • February 27, 2022
  • Review verified by G2

What do you like best about the product?
The price and the postmortem templates. It also has a good amount of integrations for external services. The schedules, services, and escalation policies are on par with competitors.
What do you dislike about the product?
Considering it is first and foremost an incident response and notification system, the app should have the ability to override volume control like all its competitors. This is where the app fails. If my phone is on mute or vibrate, I miss the notifications. This is a severe limitation. I was told a year and a half ago it was being worked on and still nothing.
What problems is the product solving and how is that benefiting you?
The main benefit is cost savings. Their competitors overcharge and despite the one really bad negative aspect squadcast has, overall it is well worth the price.

    Mihai S.

Excellent product

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
The support for incident triggers -- including quick integrations via webhooks & email.
What do you dislike about the product?
The interface allows flexibility in multiple types of workflows but that means that you need to learn core concepts of SquadCast to start working with it.
What problems is the product solving and how is that benefiting you?
Coordinating an on-call support team for our customers.

    Adriaan W.

Simple tool for SRE planing and bundling alerts.

  • February 23, 2022
  • Review verified by G2

What do you like best about the product?
Squadcast is simple and powerful. It was easy to set it up, and you have multiple alert sources. Also, planing the SRE on call is easy and intuitive.
Additionally, the free plan has many options to test.
What do you dislike about the product?
In some places, the documentation could be better, but here you can quickly fall back on the support.

Also, some more actions would be nice, to integrate in our tools.
What problems is the product solving and how is that benefiting you?
We use it as SRE tool, to bundle alerts into one platform and also define who is the SRE on call.

We now get earlier alerts about errors and other problems of our application, and our customers are happier.
Recommendations to others considering the product:
Test Squadcast and love it, the free plan has a lot of options.

    Adrian C.

Consise, simple to use, does what you need

  • February 23, 2022
  • Review verified by G2

What do you like best about the product?
The ability of Squadcast to receive complex payloads and decipher them into meaningful alerts, and then actually alert the people who matter, the people who fix. With the work rota scheduling, outside of business hours, this is critical, and Squadcast does it well.
What do you dislike about the product?
With the input from PRTG and output to Teams, with alerting via their App, there's nothing to dislike.
What problems is the product solving and how is that benefiting you?
The main issue was that whoever was on call always had to keep looking at PRTG and emails on their phone, disrupting family life and preventing us from relaxing for an evening.
With Squadcast, we can relax knowing that the App will alert us if anything happens. We can trust it.
Recommendations to others considering the product:
Just try it. It does what it does very well.

    Naomi C.

Has all the essential features for a paging app at a great price

  • January 11, 2022
  • Review provided by G2

What do you like best about the product?
Feature complete for essential use, the slack integration works great
What do you dislike about the product?
would be good to have automated deduplication of alerts
What problems is the product solving and how is that benefiting you?
We use it for incident management, helps ensure our team knows if any software issues occur.

    Computer & Network Security

Works better than any others we have tried.

  • December 07, 2021
  • Review verified by G2

What do you like best about the product?
The ability to configure the paging settings to better control who is getting alerted and how often they are getting alerted, along with the time between alerts.
What do you dislike about the product?
Having more notification options would be a plus, but other than that, everything's been great. As the title says this has performed better than other platforms we have tried.
What problems is the product solving and how is that benefiting you?
Having a larger team share the load now with after-hours work, It was essential for us to have a platform that allows us to best cover our schedule needs while also ensuring everyone is on the same page.

    Computer Hardware

Seems to work!

  • December 07, 2021
  • Review verified by G2

What do you like best about the product?
The app rings through Dnd which is a nice feature. Also, the system sends reminders via email before each of your shifts. I also very much enjoy the ease of navigation of the web app.
What do you dislike about the product?
I dislike the lack of a dark mode for the appilication and would very much like to see this feature included in a future release. Also, I would like to be able to view the calendars from my app.
What problems is the product solving and how is that benefiting you?
We are a company in need of afterhours services and support and we needed a solution to allow for our existing employees to respond to service calls quickly and intelligently.

    Donavon C.

The prefect companion - Squadcast

  • December 07, 2021
  • Review verified by G2

What do you like best about the product?
The intuitiveness of the User Interface was very satisfying. The Dashboard actually gave me important and actionable items. The perfect companion for our Team of Support Engineer
What do you dislike about the product?
so far I haven't seen anything that I dislike. I have the app on my mobile device as well and this allows me a great amount of freedom. With our SLA of 1 hour, we can "acknowledge" the incident and proceed from there.
What problems is the product solving and how is that benefiting you?
We provide 24/7 Support Services. Our After-hours component requires that we give our customers a 60 minutes SLA. Squadcast has allows us maximum flexibility when providing this support without being tethered to our laptops.
Recommendations to others considering the product:
This is a best-in-breed solution for providing 24/7 support, without being tied to your desk

    Hector R.

Best Pagerduty Alternative

  • November 30, 2021
  • Review verified by G2

What do you like best about the product?
They have very good IT Team, support department, they help you with any integration question... After searching and test lots of Pagerduty Alternatives, this is the best, awesome integrations, reporting, tools...
What do you dislike about the product?
They are just two features missing:
1. Ability to sync the SquadCast number in your iPhone contact list (Pagerduty do it in the app).
2. Ability to repeat an alert to the same target, for example, if I want to call me in 1 minute and call again in 2 minutes, I can't do it, this help with "do not disturb" mode on iPhone,.
What problems is the product solving and how is that benefiting you?
I integrated all my team alerting worldwide in a single platform, do fast responses to incidents on our app, escalations... They just call you at the right moment.
Recommendations to others considering the product:
Just try it !

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