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Good incident management software for a great price
What do you like best about the product?
Squadcast was very easy for us to setup and the sales representatives were very responsive. We were able to integrate the product into our existing stack very quickly and worked as expected.
What do you dislike about the product?
IOS app does not work, crashes on login. The product is not super intuitive to use, requires a fairly steep learning curve. The documentation could be more detailed which would help with setup.
What problems is the product solving and how is that benefiting you?
We are solving incident alert management to make sure we can hit the necessary uptime needed for our SLAs. We also needed an on-call rotation schedule which squad cast gave us.
Recommendations to others considering the product:
Good tool, great price.
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A one stop, affordable solution for incident response
What do you like best about the product?
Fully featured free plan, good enough for small teams
What do you dislike about the product?
No SSO in the free tier is limiting, but not a show stopper
What problems is the product solving and how is that benefiting you?
We were looking for a service that provided incident response functionalities for technical teams while also providing reporting tools for stakeholders
Recommendations to others considering the product:
Squadcast is simple, easy to use and has a responsive support team that was able to quickly resolve issues we encountered.
Great value product
What do you like best about the product?
The product is straightforward, easy to use, and self-decribing. I had very little trouble get my teams configured without professional services or any formalized training.
What do you dislike about the product?
There are a few little things that could stand improving. The ability to acknolwedge alerts via SMS would save a lot of duplicate calls/push notifications.
What problems is the product solving and how is that benefiting you?
Response to incidents and issues overnight used to be hit or miss if someone missed a text or a phone call. Now that each person in the escalation chain has their own communication preferences defined, we are consistently responding to incidents faster and minimizing production impact.
Squadcast keeps us on call and on the ball
What do you like best about the product?
I like the simplicity of the dashboard, how it shows me in one place the MTTA, MTTR, and list of recent incidents, and who is currently on call.
What do you dislike about the product?
Haven't found anything yet to complain about.
What problems is the product solving and how is that benefiting you?
Challenges of awareness of incident management, clarity of responsibility and responsiveness. Squadcast has helped us by keeping our incident response focused and allows us to see the metrics which helps us improve.
i like the scheduling part of sqadcast.
What do you like best about the product?
call and sms feature is pretty good for notifications
What do you dislike about the product?
in the beginning its hard to understand all features of swadcast
What problems is the product solving and how is that benefiting you?
we are having downtime in night time mostly because it was hard to monitor 24*7. with sqadcast it's automated
Great application for Strong SRE
What do you like best about the product?
Quite good application with a large number of integrations with alert sources very smooth integration, rules provides a lot of flexibility in routing, noise reduction, Severity tagging. Tool gives the capability for all SRE incident practices, really good postmortem support. The escalation matrix is quite flexible.
What do you dislike about the product?
image update in notes and postmortem lifecycle needs to be added
What problems is the product solving and how is that benefiting you?
Incidement managent, oncall, escalation, postmortem
Recommendations to others considering the product:
It is quite good application and it is in right direction for SRE team.
Simply to use and better option for work.
What do you like best about the product?
It has a better GUI interface and is simple to use for everyone. It has loving features for doing work properly.
What do you dislike about the product?
we cannot attach the screenshot or pic related to that alert.
What problems is the product solving and how is that benefiting you?
By Acknowledge the alerts go for analysis to that alerts and if it is needs to reassign to concern team then we assign that alert to a purticular team. we can open the Postmartem to that alerts as well.
Aggregate alarms and alert the team
What do you like best about the product?
Event deduplication and many integration points for many different alarm sources. Status page to display system status to stakeholders.
What do you dislike about the product?
Shifts planning and overrides not as smooth as competitors
What problems is the product solving and how is that benefiting you?
Aggregating alarms from multiple sources into one system and paging team members or out of hours on call staff based on alarm emergency.
On incidents the reporting tools are built in and easy to use.
On incidents the reporting tools are built in and easy to use.
Easy for End Users
What do you like best about the product?
I like that it is easy to set up the medium and frequency you would like to receive alerts. I like that you can set up individuals and a team through the app. It is also very user-friendly and is easy to explain to team members how to use it.
What do you dislike about the product?
I don't have any cons at this time. It is a very straightforward app.
What problems is the product solving and how is that benefiting you?
With Squadcast, we receive real-time alerts from our SIEM about our most important issues. Because these are sent via email and text, I never miss an issue and can respond in a timely manner. The app enables streamlining responding to potential threats.
Recommendations to others considering the product:
If you are looking for a user friendly threat alerting tool, this is it!
Squadcast is helping so much for tracking incidents
What do you like best about the product?
The way we can process the incidents in a streamlined manner where we were able to introduce some crucial steps which were getting missed due to no fixed process for a retrospective of an incident.
What do you dislike about the product?
The user interface needs a decent amount of training, some of the text boxes mess up at times.
What problems is the product solving and how is that benefiting you?
We are currently solving the automation & assignment process of an incident & its retrospection.
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