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Squadcast

Squadcast Inc. | 1

Reviews from AWS Marketplace

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External reviews

295 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

Best tool for the SRE operations

  • September 16, 2021
  • Review provided by G2

What do you like best about the product?
this will be best for SRE, direct integrated Notification and Ticketing
What do you dislike about the product?
UI is not simple; it requires lot of Color changes and integration
What problems is the product solving and how is that benefiting you?
SRE team Management and Notification

    Kumar S.

Good for Incident Management

  • September 15, 2021
  • Review verified by G2

What do you like best about the product?
Call Alerts on incidents and simplicity of interface
What do you dislike about the product?
Not being able to upload image in incident note. You can add image Url but can not directly upload an image
What problems is the product solving and how is that benefiting you?
problems of better incident and oncall management
We are not taking action on incidents early and are able to manage the process better

    Ashish K.

The alert system is smooth and reliable

  • September 15, 2021
  • Review verified by G2

What do you like best about the product?
The alert system and the escalation policies we can define for every heirachy are one of the USP features of the squadcast.
What do you dislike about the product?
UI is not attractive. There should be a dark mode in it.
What problems is the product solving and how is that benefiting you?
We are solving our product-related technical incidents

    Telecommunications

My experience transitioning to Squadcast from a competitor

  • September 14, 2021
  • Review verified by G2

What do you like best about the product?
After using a Squadcast competitor for several years, we recently transitioned and are pleased with the application. While not as full featured as its competition, the simplicity of the service is refreshing. The company is responsive to our requests and have acted on several feature requests/improvements that we've suggested. Keep it up!
What do you dislike about the product?
I greatly dislike that I can't adjust the alert tone. The default alert sound is rather peaceful - not the best for the purpose of this service, which is incident response. If I don't hear the alert, the service is useless.
What problems is the product solving and how is that benefiting you?
Incident response. No benefits over its competitor, aside from an easier to use application.

    Logistics and Supply Chain

Timely alerts with full description

  • September 14, 2021
  • Review verified by G2

What do you like best about the product?
Timely alerts with full details. Communicate through all means . Email sms calls
What do you dislike about the product?
No downsides till now. Dashboard could be more readable.
What problems is the product solving and how is that benefiting you?
Prod incidents.

    Eniayomi O.

Smooth

  • September 14, 2021
  • Review verified by G2

What do you like best about the product?
The integration with other tools which allows us use a single tool for all alerts
What do you dislike about the product?
Inability to connect the on call calendar with like google calender
What problems is the product solving and how is that benefiting you?
Alerting and incidence management

    Computer Software

Good and easy solution for Incident Management Software

  • August 04, 2021
  • Review verified by G2

What do you like best about the product?
We have been using Squadcast for about three months, and we are pretty satisfied with it so far. It is easy to use, and it has all the features we expected for a reasonable price. In addition, one of the issues we had with was the roles and permissions and soon after was improved enormously.
What do you dislike about the product?
The status pages are too basic. I understand it could be the MVP, but it's too minimal as incident entries cannot be edited. Therefore, if a mistake is made, that's it; you cannot do anything. It cannot be fixed or removed. I hope this is improved soon. Removing users is a pain. They need to be removed from many areas (schedules, squads, etc.) before they can be removed for real.
What problems is the product solving and how is that benefiting you?
Alerting and incident management

    Łukasz B.

Good product for a good price

  • July 27, 2021
  • Review verified by G2

What do you like best about the product?
Many features available also in free tier
What do you dislike about the product?
A bit complicated oncall schedules management
What problems is the product solving and how is that benefiting you?
Oncall schedules, alerting and incident management.

    Pratheek A.

Works like clockwork

  • June 17, 2021
  • Review verified by G2

What do you like best about the product?
Has been extremely reliable. Each time something on our platform goes wrong, we get an immediate mail, and in 2 minutes, get a phone call. How awesome is that? Plus, I can quickly acknowledge the issue through phone itself. I've actually acknowledged an issue once while I was driving, on Android Auto. How cool is that?
What do you dislike about the product?
Documentation could've been better. Had to reach out to the support team just to get a sense of how to integrate with our CI/CD.
What problems is the product solving and how is that benefiting you?
We've been trying to notify someone on our team each time there's a failed Kubernetes deployment. The failure could be due to anything - bad push, failed tests, infrastructure downtime, etc. This tool has made it really simple to notify the DevOps team.
Recommendations to others considering the product:
Fantastic product! A whole lot inexpensive than its competition

    Mirrhael R.

Best Incident Management Software

  • June 15, 2021
  • Review verified by G2

What do you like best about the product?
Complete and simple interface, with several visualization options, the graphics bring helpful informations which facilitates the incident management and allows to generate metrics in an easy way. Integration with other tools is simple and agile, I don't need to spend hours trying to configure.
The price is extremely affordable for what it offers.
The incident warning options are great and allow us to act freely, being able to configure individually for each user to use as they wish
What do you dislike about the product?
Schedule management is confusing, need facilitate the change assigned group (shifts). I felt a certain difficulty to adapt to the way the tool works.
I miss an exclusive dashboard for MTTA and MTTR, previously in other versions there was an exclusive graphic for this and it was better to visualize or pass on this information.
I think it would be nice to be able to create other dashboards, exclusive to the applications that are integrated with SquadCast. Exemple: dashboard only for Zabbix. Today I only have one filter.
In the mobile app I could bring only the visible alerts to which I am scheduled. It currently shows everyone, even not warning, is there.
What problems is the product solving and how is that benefiting you?
Squadcast helped me with Zabbix and NewRelic incident management. In addition, it supplied the demand for a tool to escalate and respond to incidents
Recommendations to others considering the product:
If you are looking for a complete tool with excellent support, fair price, several analysis options, and options, indeed SquadCast is for you

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