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Great product
What do you like best about the product?
Squadcast was amaziling easy to integrate in our existing procedures and systems, having it operating from day one.
What do you dislike about the product?
I wouldn't say "dislike", I think there are many possible enhancements to do as in any product, but out of the box each feature was useful for us. The UI/UX for managing schedules for our squads could be improved as an example of this.
The absence of a method on its API for creating an incident makes the product less integrable.
The absence of a method on its API for creating an incident makes the product less integrable.
What problems is the product solving and how is that benefiting you?
Problems solved
* The need for a single vendor and point of contact for all of our alerting needs from systems and procedures (i.e. ETLs)
* The need to make calls to our DevOps and Support engineers
* Integration of our alerting system with applications and batch/offline processes
Benefits
* Ability to measure the response of our engineers
* Visibility of our infrastructure general health
* Simplicity for our engineers for management of the incidents flow.
* The need for a single vendor and point of contact for all of our alerting needs from systems and procedures (i.e. ETLs)
* The need to make calls to our DevOps and Support engineers
* Integration of our alerting system with applications and batch/offline processes
Benefits
* Ability to measure the response of our engineers
* Visibility of our infrastructure general health
* Simplicity for our engineers for management of the incidents flow.
Recommendations to others considering the product:
Give it a try.
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Promising alternative to PagerDuty, VictorOps, OpsGenie
What do you like best about the product?
Squadcast combines incident response and status page features into a package that is great value. Squadcast has 90% of the features you need which is great for small teams such as ours. The free tier is very generous. They have a public roadmap where it is clear they are committed to regularly updating the product and adding new features.
What do you dislike about the product?
Some features that are present in competing products aren't yet implemented. For example, there isn't a way to schedule upcoming maintenance. I'd like more ability to customise the status page and present app metrics on it. I'd like closer integration with Slack. I'd like to suggest a runbook when an incident has been triggered.
The UI is sometimes a little buggy or confusing. For example, the calendar view displays our rosters in a way that looks like there are missing weeks. The UI for editing a status page is not clear.
The UI is sometimes a little buggy or confusing. For example, the calendar view displays our rosters in a way that looks like there are missing weeks. The UI for editing a status page is not clear.
What problems is the product solving and how is that benefiting you?
We use Squadcast for incident response, on-call roster and status page management. We use it for public and internal services. We moved to Squadcast after using some competitors that were much more expensive, but still provided underwhelming service or features.
Recommendations to others considering the product:
Trial the free tier. Learn how it works and how it should be configured by setting up dummy services, policies and rosters.
Operation Sleep Saver
What do you like best about the product?
Schedulers is great, it gives various tools to setup a Oncall, Maintenance, ... planning.
in the other Hand Squadcast provides form for SLA and Postmortems, Integration of alerts with Slack, Github, Circle CI.
Also, Escalation is what's I really like about Squadcast! It covers Push Notifications, SMS, and Calling as you scheduled on schedulers.
For measuring KPIs on Dashboard it gives s MTTA and MTTR which shown average time of Alerts Acknowledgments and Alerts Resolving.
One thing they saw on their Software support beforehand is Feature request form! It's so relevant and helpful.
Creating teams (squads) is kind of cool too, it is fast and easy to setup your team and give a try.
in the other Hand Squadcast provides form for SLA and Postmortems, Integration of alerts with Slack, Github, Circle CI.
Also, Escalation is what's I really like about Squadcast! It covers Push Notifications, SMS, and Calling as you scheduled on schedulers.
For measuring KPIs on Dashboard it gives s MTTA and MTTR which shown average time of Alerts Acknowledgments and Alerts Resolving.
One thing they saw on their Software support beforehand is Feature request form! It's so relevant and helpful.
Creating teams (squads) is kind of cool too, it is fast and easy to setup your team and give a try.
What do you dislike about the product?
Schedulers ! Although it's great but lack of integration with google Calendar and Apps like Slack feels so much.
Calls, there were some cases that no one rang on the team after an Escalation of Alerts to the team level!
I think status page feature needs to change to a more useful feature and Dashboard could be more better and informative.
Calls, there were some cases that no one rang on the team after an Escalation of Alerts to the team level!
I think status page feature needs to change to a more useful feature and Dashboard could be more better and informative.
What problems is the product solving and how is that benefiting you?
Saving Team's SLEEP! Really, it help us to integrate Alerts with Notifications and Calls, all in Slack !
Measuring KPIs of the team and team members.
Integration of Slack with monitoring and alerting tools, it's realy helpful when you are using just Slack but this efficient.
Measuring KPIs of the team and team members.
Integration of Slack with monitoring and alerting tools, it's realy helpful when you are using just Slack but this efficient.
Recommendations to others considering the product:
Try it today and Save Sleep time of your NOC and SRE Teams!
Integrate Squadcast with your communication tools and monitoring easily and plan your Shift and Escalation policies.
It's Great.
Integrate Squadcast with your communication tools and monitoring easily and plan your Shift and Escalation policies.
It's Great.
We use Squadcast for Scheduling On-Call, Alerting, and Escalation
What do you like best about the product?
- Squadcast is simple and easy to use
- The alerts reliable
- Easy to define team, escalation
- Customer service helpful and responsive when there is an issue
- The alerts reliable
- Easy to define team, escalation
- Customer service helpful and responsive when there is an issue
What do you dislike about the product?
- Need some steps to define rolling schedule
What problems is the product solving and how is that benefiting you?
We want to solve engineers burnt out on solving issues. To avoid that, we create on-call schedule so only one person need to care about issues, not all. Squadcast help to handle the on-call schedule.
Beside that, we also use the alerting and escalation mechanism. When the alert happens, squadcast will do give a call. This help engineers to be off screen and still notified when there's an issue.
Beside that, we also use the alerting and escalation mechanism. When the alert happens, squadcast will do give a call. This help engineers to be off screen and still notified when there's an issue.
Good and easy to get along with free starter plan.
What do you like best about the product?
Ease of interaction and simplicity. Basic plan with free 10 users.
What do you dislike about the product?
Some options like managing on-call on calendar and link to the various sources in alerts were little confusing first to get started with.
What problems is the product solving and how is that benefiting you?
On-call person gets notified timely and with less efforts to build such a system from scratch.
Recommendations to others considering the product:
Very easy to get started, plus the free plan is better compared to all other ITSM tools.
I'm using this, it good.Sure i will recommend to my friend.
What do you like best about the product?
If i got alert, In correct time i will get message and call.Its working fine.
What do you dislike about the product?
While i'm acknowlege my alert, the timing taken is little bit long.Its an drawback.
What problems is the product solving and how is that benefiting you?
We are using for warning and critical alert, to indicate to us.
Alejandro Retes review for Squadcast
What do you like best about the product?
The way I can organize working teams and corresponding shifts, integrating smoothly with existing tools as JIRA. For us important to keep round robin dynamics and shifts due to our 24/7 support on every timezone worlwide. Squadcast has helped us to organize this specific topic and provide us a visual tool to use a calendar so every colleague can see when/time it is assign to the next shift.
What do you dislike about the product?
As for now a pretty smooth tool, nothing I dislike.
What problems is the product solving and how is that benefiting you?
Keeping order on the different support shifts and how the support calls are received by the team. Providing visibility to our support lead on how the shifts are organized and distribute the work load properly.
Great and handy tool for reliable systems
What do you like best about the product?
Notifications and Incidence Management systems
What do you dislike about the product?
The mobile app can be a bit more accessible in terms of browsing the dashboard
What problems is the product solving and how is that benefiting you?
Our live services and impacts our notified to responsible person in real time. The alerts and handling them is made easy by squadcast.
Best way to manage outages and incidents.
What do you like best about the product?
The notification part via call and sms is amazing.
What do you dislike about the product?
As of now I haven't came across any such thing.
What problems is the product solving and how is that benefiting you?
Reducing the outage duration and resolving the blockers or exceptions on time.
Good service at a reasonable price with all the features that we needed.
What do you like best about the product?
- Its very easy to change witch team are responsible for with services with it's service abstraction
- The status page feature helped us to improve our avaliablity report to our clients without any aditional development required
- Each time that I needed some kind of support, I received a good attendance
- The status page feature helped us to improve our avaliablity report to our clients without any aditional development required
- Each time that I needed some kind of support, I received a good attendance
What do you dislike about the product?
- There is some notifications that cannot be disabled yet, like "Reminder: Your upcoming on-call shift for..." email.
What problems is the product solving and how is that benefiting you?
I was looking for a replacement to other incident management service that we used at a lower price. But Squadcast have one feature that helped us a lot, it's status page. One of our squads was about to start our own implementation of a status page. It saved us a lot of work.
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