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it's really simple
What do you like best about the product?
the push notification and call whe something was wrong
What do you dislike about the product?
sometime the app logout me and this is unlike because you got a alarm you never know about it
What problems is the product solving and how is that benefiting you?
well the integration with google chat, jira and jenkis is really good
Recommendations to others considering the product:
don't logout me of the app phone when don't use regularly
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Is a excellent tool for get in real-time information and status of all projects
What do you like best about the product?
The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
What do you dislike about the product?
Maybe the interface is confused in some scenarists
What problems is the product solving and how is that benefiting you?
Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service
Incredible value, very reactive team and well maintained platform
What do you like best about the product?
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast !
What do you dislike about the product?
The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/
What problems is the product solving and how is that benefiting you?
We used to have a call center dispatching after hours calls from our customers and a global sms/alert list for service incidents. The global SMS list were disturbing people not on call, and call center was not providing any real value to the customer. After hours calls now goes to a voicemail2email and with the email integration in SquadCast, the on call technician is alerted directly, without any third party involved. If the on call technician doesn't answer, the call is then escalated.
Monitoring done right
What do you like best about the product?
Squadcast is not just an incident management tool. The best part that I like is the incident discussion history can be used as a knowledge base for the organization.
What do you dislike about the product?
As of now nothing, the product seems to be very mature.
What problems is the product solving and how is that benefiting you?
We managed multiple systems which had huge traffic with a very small team. More like every individual in the team was responsible for more than 2-3M of API calls. We used schedules to properly manage who was on call and not, the history worked really well, to transition folks and the analytics gave a high-level view which is really important when reporting the same to the stakeholders.
Squadcast: Been there
What do you like best about the product?
- Custom definable escalation policy
- You can integrate with N number of services with Squadcast
- Complete transparency of the incident response process
- Simple UI/UX and brilliant features to eliminate unwanted alerts
- You can integrate with N number of services with Squadcast
- Complete transparency of the incident response process
- Simple UI/UX and brilliant features to eliminate unwanted alerts
What do you dislike about the product?
I can't find any, really happy as of now
What problems is the product solving and how is that benefiting you?
The four particular benefits are:
- Application performance has increased
- It has allowed us to have a centralized system for all alerts
- Proper escalation of alerts to the right person
- Alert frequency has reduced
Recommendations to others considering the product:
Best Centralised incident management tool.
Good for adopting SRE
What do you like best about the product?
Alerting and incident management on Squadcast is unlike anything else on the market. From paging to resolving everything works in a seamless flow with very little management interventions. During analytics we are able to see a drill-down of the performance by team or individual, or even get customized reports. Others seem to be charging a lot for really good analytics in comparison. We start a lot of the weekly meetings with many of the reports we get from Squadcast.
What do you dislike about the product?
Would be great to request new integrations through the product itself.
What problems is the product solving and how is that benefiting you?
Most of our incident management process was being done with a bunch of tools and custom scripts which made everything chaotic. The Squadcast team has been quite proactive with us in helping us adopt SRE best practices.
Squadcast is the fatigue Terminator
What do you like best about the product?
Squadcast stopped a flood of random and pointless alerts from entering our pagers. It has intelligent features like alert suppression and maintenance mode which allows only meaningful alerts to enter the pagers and save our team from fatigue. We have a majority of our traffic in the day time and so run scheduled maintenance on upgrading DBs and other critical components once a month. Squadcast has enabled us to set this into our calendars and manage it without a glitch.
What do you dislike about the product?
Nothing to dislike. Everything works fine for us.
What problems is the product solving and how is that benefiting you?
Our time and energy were being wasted in noisy alerts. But this got resolved quickly after we started using Squadcast. Their team is quite helpful and can help configure it appropriately if there is an issue.
Great for someone switching from PD
What do you like best about the product?
With PD, our entire team couldn’t have access to the tool. That was the biggest bottleneck from my viewpoint. Everyone on our team is on Squadcast now. The integration with JIRA is great as well, makes it easy to not have duplicated and stale tickets.
What do you dislike about the product?
Can’t think of something at this point of time.
What problems is the product solving and how is that benefiting you?
One of our business problems was incident management that is transparent to all employees. I think that was the major problem that was solved when we moved to Squadcast.
IT Operations Simplified
What do you like best about the product?
I like the dashboard the most. It has a very clean layout and is realtime. The on-call schedules capability is also great. It was easy to onboard the rest of the team onto Squadcast. The tool just works and does its job really well.
What do you dislike about the product?
Would be great if we could configure the escalation policies from the mobile app.
What problems is the product solving and how is that benefiting you?
Squadcast is solving our problem of maintaining tight error budgets. Before we used Squadcast we had issues like delayed response acknowledgment and response times. A lot of it was due to misconfigured integrations with some of our monitoring tools, and lack of good alert suppression capabilities. The Squadcast team was quite responsive and helped fix some of the issues we were facing with bidirectional integrations and basic dedupe capabilities.
Good incident management tool for MSPs
What do you like best about the product?
Squadcast integrates with different monitoring systems that we have and notifies priority alerts that needs our attention. It has improved our process of dealing with incidents to make sure we never is those critical alerts that affects our systems. As an MSP, we like the fact that we can use multiple account scopes in Squadcast and have common billing for all of them.
What do you dislike about the product?
While it’s not perfect there isn’t much to dislike.
What problems is the product solving and how is that benefiting you?
We help entreprises with digital transformation which requires us to work with a number of monitoring systems and monitoring them all at once is quite difficult. To manage all these efficiently we use Squadcast. It integrates with those monitoring systems easily and alerts us if there is something that needs our attention.
Recommendations to others considering the product:
Squadcast is very effective at incident response and provides great reporting capabilities (if you need something specific in the report, just ask their Support team). We would recommend it for anyone looking for a good incident response tool.
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