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Squadcast

Squadcast Inc. | 1

Reviews from AWS Marketplace

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External reviews

295 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Richa K.

Great value, superb responsiveness to feature requests

  • February 25, 2019
  • Review provided by G2

What do you like best about the product?
Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn't find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.
What do you dislike about the product?
None yet. It's simple and straightforward to use.
What problems is the product solving and how is that benefiting you?
What benefits have you realized? We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It's become easier to configure this in Squadcast.
Recommendations to others considering the product:
Depends on your specific requirements. Realtime is a huge difference, you forget it is a web app after a while. The team is accommodative and responsive, we ran an extended POC to compare with PagerDuty, and then moved to Squadcast.

    Sudarsan B.

Incident Management Done Right

  • February 22, 2019
  • Review verified by G2

What do you like best about the product?
Squadcast integrates well with existing monitoring solutions, so it does not cause a lot of overhead while setting it up. It is accurate in reporting incidents and metrics. The integration of JIRA ticketing is a huge plus, as it automates the creation of tickets for issues to be addressed.
What do you dislike about the product?
Some kind of AI-based predictive suggestions for resolution, from incidents that are similar, would go a long way. But based on our usage there isn't anything in particular we dislike.
What problems is the product solving and how is that benefiting you?
Recovery after catastrophic incidents is a breeze with Squadcast. Automation of the Incident Recovery process is a business problem that Squadcast helps us to solve. A significant reduction in the time spent by the Operations team is a major benefit.
Recommendations to others considering the product:
If you are on the lookout for an incident management platform, then Squadcast is one to reckon with.

    Devin A.

Good on call rotations, escalation, war room and alerting features

  • February 21, 2019
  • Review verified by G2

What do you like best about the product?
Virtual war rooms for every incident is a great way to take collaborative response with my team on the fly.
What do you dislike about the product?
The application doesn't offer a dark mode option...
What problems is the product solving and how is that benefiting you?
Squadcast helped us measure and improve MTTA, MTTR and overall team performance. Analytics is available by default and helps a ton. We've also got some help from the Squadcast team to add customizations to our weekly reports that made us more efficient.
Recommendations to others considering the product:
Easy to configure and effective tool to use. Definitely give it a try.

    Bipin K.

Highly reliable system to aggregate monitoring of critical alarms

  • February 20, 2019
  • Review verified by G2

What do you like best about the product?
It's reliable. Support is great. Product is scalable, flexible and easily configurable. Very good integrations with tools like Prometheus, Zabbix, Cloudwatch which we use.
What do you dislike about the product?
The UI in the older version was quite lagging. This was unpleasent to use. However, it got resolved a few weeks ago. So, no major complaints.
What problems is the product solving and how is that benefiting you?
We need to reach our on-call staff maintaining our SaaS applications to fix mission critical bugs and Squadcast does that for us with ease
Recommendations to others considering the product:
Evaluate your use cases in the free trial, they have great support & fast turnaround on simple requests like integrations, etc.

    Kuberan M.

Very effective for IT Incident management and on call

  • February 18, 2019
  • Review provided by G2

What do you like best about the product?
- they are the only ones I found with an on-premise as well as cloud version which was a requirement at our company.
- initial setup and configuration was very easy, we got started in about 15 mins
- very fast, real-time & great UX
- unlimited stakeholders for free means i can add anybody from the team who wants to page on-call or check what's happening without worrying about extra cost, which really helps.
What do you dislike about the product?
Nothing much.
API is not publicly available but you can reach out to the team and request for it
What problems is the product solving and how is that benefiting you?
We have a 24x7 operational on-call team of 15+ engineers, and Squadcast helps manage the entire response flow as well as the rotations and scheduling. This used to be chaotic but now its simple as the software is very easy to work with. Also, we measure our effectiveness with metrics like MTTA, MTTR.

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