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Solid system, user interface a bit confusing but constantly improving and accepting customer input
What do you like best about the product?
My favorite part is the automatic escalation for incident response, and all of the customization that comes along with it (delay time, extra notifications, notification type, etc.) - great frequency of use and ease of integration here. Also, I can't skip out on mentioning my second favorite part about Squadcast - the customer support. I've been on a call or two when their company is releasing updates and wanted to chat and answer customer questions. As far as their updates and improvements that they release, it REALLY feels like they listen to customer complaints, recommedations and wishes.
What do you dislike about the product?
It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But getting anything management-related done is odd feeling, such as trying to adjust the scheduling for different teams. This would reduce the ease of use.
What problems is the product solving and how is that benefiting you?
Squadcast helped solve our issue of needing proper non-business hour escalation. Proper on-call rotation setup with the proper fallback escalation should a response not be given, and all of this setup across multiple different teams (which would all require different escalation configurations).
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WattIQ alert escalation
What do you like best about the product?
Customizable user groups and parameters for text and email alerts
What do you dislike about the product?
Nothing I have found so far that I dislike
What problems is the product solving and how is that benefiting you?
Lab equipment monitoring and alerting
Easy to implementation and integration.
What do you like best about the product?
Easy to implementation and integration, Helped team to understand fast .
What do you dislike about the product?
Email and phone alerts frequency, Even post acknowolegement recieving calls.
What problems is the product solving and how is that benefiting you?
solving our critial servers down with prompting alerts.
Great solution for on-call teams!
What do you like best about the product?
I like the notification system the most!
What do you dislike about the product?
Can't see full name of "Assigned to" on homepage.
What problems is the product solving and how is that benefiting you?
We are using it for on-call rotations for team of IT professionals.
Easy to use and built robustly!
What do you like best about the product?
Team collaboration and history of previous alerts to look back on.
What do you dislike about the product?
Deduped should be based on a specific value, like ID, vs just taking the name of the alert.
What problems is the product solving and how is that benefiting you?
incident management
Using Squadcast for our on-call
What do you like best about the product?
Notofying and resolving through the app is easy.
What do you dislike about the product?
It needs lot of tuning. The app misses lot of features.
What problems is the product solving and how is that benefiting you?
On-call and notification problem.
Best Schedules, noisy alerts.
What do you like best about the product?
Flexible Schedules, as an international team this is really important to us.
What do you dislike about the product?
There are no alert severity levels, and all alerts no suppressed makes my phone ring, it would be nice to have different severities that react differently.
What problems is the product solving and how is that benefiting you?
Data Observability Alerting on a Distributed Team
Solid incident management tool with great support
What do you like best about the product?
- Easy integrations
- Amazing customer support
- Attentive to customer needs and feature requests
- Easy to implement
- Amazing customer support
- Attentive to customer needs and feature requests
- Easy to implement
What do you dislike about the product?
- Jira integration is very lean, not allowing multiple issue statuses
- New calendar is complex to manage multiple teams
- In general, not the best tool to manage multiple teams on call
- Status page is lacking in features
- New calendar is complex to manage multiple teams
- In general, not the best tool to manage multiple teams on call
- Status page is lacking in features
What problems is the product solving and how is that benefiting you?
Squadcast is our main incident management tool, we integrated out monitoring systems to send alerts to it and from there to our on-call representatives
Was easy to transition and has been a nice change of pace from what we used previously
What do you like best about the product?
Easy to use for the most part, I can customize the alert notification tones
What do you dislike about the product?
Alert details could be easier to read. More customization would be nice.
What problems is the product solving and how is that benefiting you?
It assists in handling after hours calls and alerts
it's not super intuitive to use without a ton of onboarding
What do you like best about the product?
it's cheaper than pagerduty, and it can get the job done
What do you dislike about the product?
The UI is not intuitive. I just want to know if I am on call RIGHT NOW, when I'm on call next, and make it easy to swap on calls with teammates. You shouldn't need to do a 45 minute onboarding to figure this out.
What problems is the product solving and how is that benefiting you?
managing and scheduling on call rotations, escalating issues
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