Squadcast
Squadcast Inc.External reviews
307 reviews
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Much cheaper than Pagerduty, some rough edges
What do you like best about the product?
The price is very reasonable for a small team. The app is pretty straightforward with a simple and clean UI. The alerting seems to work pretty well. The new schedules are much easier to understand.
What do you dislike about the product?
We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calendar doesn't default to showing the overrides right the same way I'd expect from Pagerduty. The setup could use some work to guide you how to get everything running. I also miss the multiple levels of alerts that were easy to set up in Pagerduty (like "these alerts ring phones, these alerts can wait until the morning").
What problems is the product solving and how is that benefiting you?
Making sure our service is always running and that we know who to look to when something goes down. It's very nice for setting up an on call schedule and rotation.
Squadcast has been a game changer in terms of streamlining incident management
What do you like best about the product?
Ease of handling alerts.
Deduplication feature greatly helps reduce the noise of alerts.
Collaboration with the rest of the team on discussions pertaining to the incident.
Deduplication feature greatly helps reduce the noise of alerts.
Collaboration with the rest of the team on discussions pertaining to the incident.
What do you dislike about the product?
UI needs improvement.
Incident related email notifications can be improved.
It would be really nice if the unread notes and postmortems can be alerted from the Squadcast UI itself instead of relying on emails.
Incident related email notifications can be improved.
It would be really nice if the unread notes and postmortems can be alerted from the Squadcast UI itself instead of relying on emails.
What problems is the product solving and how is that benefiting you?
Squadcast has been instrumental in helping us reduce the noise of alerts we had been getting mainly with the deduplication feature it provides. It greatly reduced the overhead of going over every single alert for us.
Really good experience for issue reporting
What do you like best about the product?
The ability to send different types of notifications, and the integrations that can be done with it, such as slack integrations which allow you to interact with the application.
the different types of incidents are a really great feature.
the different types of incidents are a really great feature.
What do you dislike about the product?
It's really complete application, Not much negative things to say.
What problems is the product solving and how is that benefiting you?
It lets you follow the alerts letting you know what's the progress and possible resolution for them, allowing to track with tickets whatever comes up in it. It improves the incident management.
Great replacement for pager duty
What do you like best about the product?
Intuitive use and good customer service.
What do you dislike about the product?
Not much. We have seen some glitches but they are quick to address them or explain how it works
What problems is the product solving and how is that benefiting you?
Incident handling
Squadcast is easy to setup and use for incident management
What do you like best about the product?
Ease of use
Easy integration
Pricing is very competitive against the competition
Easy integration
Pricing is very competitive against the competition
What do you dislike about the product?
I haven't found anything to dislike about Squadcast yet.
What problems is the product solving and how is that benefiting you?
We have a small team and need a way to notify the Incident response team when issues occur. Squadcast makes it easy to notify the correct people based on severity and source.
Very Helpful tool
What do you like best about the product?
I really like how easy it was to setup, and use.
What do you dislike about the product?
The issue I did have with Squadcast is how it does notifications. I would dismiss the alert and assign the incident to myself and it would continue to notify me.
What problems is the product solving and how is that benefiting you?
Squadcast has helped us get visibility to an issue that we were having. The AC in our DC was turning off every night; we noticed thanks to Squadcast, that someone had changed the schedule.
Consistency for On-Call
What do you like best about the product?
It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert.
What do you dislike about the product?
When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use cases were this re-tagging would be beneficial.
What problems is the product solving and how is that benefiting you?
Before using a product like Squadcast our on call experience was not consistent. Each of member of our oncall team addressed alerts differently. Squadcast allows us to collaborate on alerts as a team and decide how the alerts will be addressed while on-call.
Effective, efficient alerting across multiple monitoring systems
What do you like best about the product?
It is easy to configure alerting from different sources and the on-call scheduling is quite simple to lay out.
What do you dislike about the product?
It took me a little while to figure out how to customize certain kinds of messaging in the webhooks, and their support was not very helpful on that one thing.
What problems is the product solving and how is that benefiting you?
We were looking for a low cost solution to allow On-Call Scheduling and different levels of alerting (including an app with push alerts) and incident management. Squadcast hit each of those elements well.
Easier, less expensive and better for small teams
What do you like best about the product?
Our team was previous using a large solution for our startup and it was too many features, too much setup to make it work easily. With Squadcast, we were able to get setup in a day and get all the alerts and workflows we needed for incident management.
What do you dislike about the product?
While Squadcast works well for our small team now, I'm hoping that it will continue to scale with us as we grow so we don't need to go back to the large provider!
What problems is the product solving and how is that benefiting you?
Incident management -- from alerts, severity level, and escalation workflows, to integrations with our current toolstack. All of this is made even simpler with our non-tech team members being able to submit clear tickets through Squadcast off hours.
Great tool for on call rotation and incident management
What do you like best about the product?
Its a great tool for on call rotation and incident management. Can handle most use cases needed out of such a tool. Easy to set up and not much maintenance needed.
What do you dislike about the product?
Some requests have been made to the team, waiting for response. Some of the features specially around scheduling have been buggy.
What problems is the product solving and how is that benefiting you?
Incident management and on call support rotation.
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