Sage Intacct - UKI Customers Only

What do you like best about the product?

The level of customization is truly unmatched.

What do you dislike about the product?

The reporting functionality could use some further refinement to make it clearer and more polished.

What problems is the product solving and how is that benefiting you?

We operate in a multi-entity environment, and balancing the entities has helped expedite our monthly close.

What do you like best about the product?

It is extremely user friendly and intuitive

What do you dislike about the product?

We use it for expenses and timesheets, and both work well

What problems is the product solving and how is that benefiting you?

Expenses and Time done in the same platform helps with app management

What do you like best about the product?

I really like the ease of use of Sage Intacct, especially how simple it is to consolidate our financials. Also, the initial setup was very easy.

What do you dislike about the product?

I find the process of reconciling intercompany transactions in Sage Intacct to be challenging. It doesn't clearly show what is owed from one entity to another, and when there's a lot of activity, it becomes impossible to reconcile. I'd like to see this aspect improved for better transparency and ease of management.

What problems is the product solving and how is that benefiting you?

Sage Intacct keeps track of records for 200+ communities, handles multiple entities, and easily consolidates financials, simplifying our accounting processes.

What do you like best about the product?

Coming from Sage 300, I love the web-based abilities. You can duplicate windows, make font larger/smaller, customize viewing templates, and access anytime! The drag and drop interface saves me navigation time daily. I also like the graph option which shows data in other ways besides excel/raw.

What do you dislike about the product?

I see lag time when trying to load large lists. For example, list of recent vendors... it takes time for all the options to load, and being web-based if you have a slower connection, it really takes longer than server based.

Like each program, it has its quarks. Reporting could always use upgrades and the dimensions you use to define reports and fields could be more grand.

What problems is the product solving and how is that benefiting you?

It’s modern and flows so much better than 300. Paying bills is a breeze, and cutting checks is much easier too—fewer clicks, with a process that finally makes logical sense. The ability to upload an attachment is really helpful because when you search the payable, you can see the backup instantly. I also like that the payable header includes an attractive banner showing how it was paid, when it was paid, and the trace #.

I also like how reconciliations flow. Once you click and “match” an item, you can filter it out so it’s no longer an option. This has saved hours of searching for a single transaction, since you can search by payee, method of payment, or transaction amount.

Reporting was always an issue in Sage 300. Here, you can pretty much create any report you want as long as the dimensions are available. You can also automate reports so you don’t have to run them every month or for every project—you can literally set it and forget it.

What do you like best about the product?

easy to use and modify to fit needs - straightforward interface -

What do you dislike about the product?

a bit on the slower side, but our company has many millions of rows of data. smaller companies will likely see very quick performance

What problems is the product solving and how is that benefiting you?

helped us launch an inventory management module which allowed us to get off of spreadsheets and into the 21st century

What do you like best about the product?

I find Sage Intacct useful because it allows me to generate a physical PO and a sales order, which can be sent off to suppliers and clients. I really appreciate that POs are downloadable and searchable, which is very helpful in managing them efficiently.

What do you dislike about the product?

I definitely think timesheets could be improved. It's labor-intensive to input each project and time spent. You have to right-click to add descriptions, which doesn't work well. It'd be better if there were dropdowns for projects and subdivisions, or if you could just enter the total hours spent weekly and add a description without extra clicks. It's just too time-consuming.

What problems is the product solving and how is that benefiting you?

I find Sage Intacct helpful for generating purchase orders automatically and keeping supplier information accessible. It's very useful that POs are downloadable and searchable.

What do you like best about the product?

Multi entity postings, smooth process and easy access

What do you dislike about the product?

Allocating credit notes is not an easy process.

What problems is the product solving and how is that benefiting you?

Bringing together and add more entities, helping to create a Group finance team

What do you like best about the product?

What I like most about Sage Intacct is the mix of flexibility and visibility it provides. The dimensional reporting is especially valuable because it lets me view our financial information from multiple angles without needing to rebuild or restructure the chart of accounts.

The UI/UX is fairly intuitive, and once you’re familiar with the system, it’s easy to navigate and quickly find what you need.

The system handles our financial data well and generally feels responsive, even when we’re working with more detailed reporting.

From an ROI standpoint, the biggest value comes from time savings and automation. Streamlining processes and improving visibility into the numbers helps the team spend more time on analysis and less time on manual tasks.

Overall, Sage Intacct has given us a solid balance of flexibility, automation, and visibility, without making our financial processes unnecessarily complicated.

What do you dislike about the product?

The initial onboarding and implementation were challenging. There are many departments within Sage Intacct, and they don’t always seem to communicate well with one another. It would be helpful if the implementation team had a better understanding of all the products in the Intacct universe, so a more efficient solution could be offered.

What problems is the product solving and how is that benefiting you?

The biggest benefit Sage Intacct offers us is its seamless integration into our workflow, which helps us achieve the automation we’re looking for.

What do you like best about the product?

The product is relatively easy to maneuver and intuitive. The pay bills functionality is easy and I like their AP automation.

What do you dislike about the product?

The customer service is POOR. We have had 4 account managers and none have been helpful. They don't know their product enough. When you need help, they push you to a third party that you are responsible for paying for. They offer Sage University, but now you have to pay for the majority of classes. Additionally, Sage has room to improve in small areas. For example, Collaboration does not follow a bill through the entire AP to pay bill process and when you upload a file in Collaboration, it erases what you had typed out (you have to upload file then type). I have found more errors in Sage than their engineers have.

What problems is the product solving and how is that benefiting you?

They have made our AP process faster.

What do you like best about the product?

It keeps accounting information organized and makes it easy to track transactions and payment records.

What do you dislike about the product?

Sometimes while I’m working, it hangs and the screen freezes. Then I have to refresh it to get it working again, and in the process I sometimes lose my work.

What problems is the product solving and how is that benefiting you?

Sage Intacct helps keep the accounting records, bank transactions, AR and AP organized in one place. It makes it easier to track transactions, review payment status, and maintain bank reconciliation.