ZoomInfo
ZoomInfoExternal reviews
8,351 reviews
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Innovative, Easy, and Crucial
What do you like best about the product?
I find this tool extremely useful in our day-to-day prospect hunt and often times use it to give us a better rounded picture of the prospect's situation and/or company situation.
What do you dislike about the product?
While the information is usually accurate, I've found that sometimes they aren't always updated to reflect those prospects who've moved jobs within the past 6 months. Especially during COVID, not having contact information can be frustrating.
What problems is the product solving and how is that benefiting you?
We primarily use it to get contact's emails and numbers to contact.
Marketing Intel for Building Pinpoint Focused Contact Lists
What do you like best about the product?
List creation is mostly drop-dead simple, and very powerful. An alternative to saving a list is contact tagging. Unlike some services, ZoomInfo lets you specify meaningful phrases as tags. Exporting is relatively easy, and you have the option of CSV or your Salesforce org as your target.
What do you dislike about the product?
While they conform to RFC 4180, the CSV output of long text fields, such as the Description includes embedded line breaks, rendering them unusable with Microsoft Excel without the help of a transformation script. Thankfully, I already had one that I wrote to meet the same requirement for a CSV export from Seamless. The other think that annoys me is that the authentication module seems to ignore my instructions to trust my machine for future logins, so I get a 2FA prompt at every login.
What problems is the product solving and how is that benefiting you?
We are creating pinpoint focused lists of contacts to feed into our Salesforce org and our ConnectLeader cadences and dialers.
Recommendations to others considering the product:
Put it on your short list and find the money for it.
Review of Doug at ZoomInfo
What do you like best about the product?
Quality of the data. And Doug's service level.
What do you dislike about the product?
Change from DiscoverOrg to ZoomInfo meaning it moves to a 'reveal' model. Not helpful for an outbound demand gen company.
What problems is the product solving and how is that benefiting you?
We sell Demand Gen services thus need to have a robust database.
ZoomInfo - Robust Database, Great Customer Service
What do you like best about the product?
Since acquiring Discover.org ZoomInfo's database has grown exponentially helping our company to drive powerful results with more key accounts and contacts. Michael and Tim are our dream team. They always accommodate requests, are easy to work with, and offer strategic advise. They're a great partner.
What do you dislike about the product?
Their portal/platform could use some work. I think it could be a little more intuitive. Export fields, suppressions, preview vs buy, etc. are a bit confusing if you're not in the tool all the time. It would be great if they could output some of the info you're filtering on in the platform such as competitive data.
What problems is the product solving and how is that benefiting you?
Contact acquisition in accounts where we have gaps, competitive take-outs, contact record enrichment
Recommendations to others considering the product:
Get some good hands on training and take notes. The data and platform can be powerful if you can navigate.
Great experience so far, smooth onboarding
What do you like best about the product?
The UX is intuitive, really helpful to be able to search for companies and contacts simultaneously, pleasant onboarding experience, helpful contacts.
What do you dislike about the product?
it would be great if you could select more than 25 contacts at a time when tagging them. ( this is the max you can view on a page.
What problems is the product solving and how is that benefiting you?
finding up to date contact details for business contacts, save time
Must Have Prospecting Tool
What do you like best about the product?
The information is so easy to see, the org charts are great, the companies information is all right there. And the ease of sync into SalesForce is fantastic. Additionally, the Zoom extension tool for LinkedIn is a major gamechanger when hunting new accounts.
What do you dislike about the product?
If you are in the SMB space, a lot of smaller companies will not show up with anything.
What problems is the product solving and how is that benefiting you?
The time savings is outstanding. Not just the information you get from the tool, but the sync it has with SalesForce saves a ton of time. You can also directly import accounts from LinkedIn into SalesForce as well by using the extension.
Recommendations to others considering the product:
If you used and liked Discoverorg, this is better and you'll love it
Really no other tool that compares
What do you like best about the product?
DiscoverOrg and Zoom almost always have what I'm looking for, at least for larger accounts. I work public sector and a lot of the time they don't have the smaller accounts. Every now and then I can't find the large ones I need as well. GovWin is usually better for public sector, but there have recently been many occassions when Zoom Info has more information on even public sector accounts than GovWin does! I've surprised the federal team on more occasions than one.
Overall, super happy with the tool. I couldn't do my job without it.
Overall, super happy with the tool. I couldn't do my job without it.
What do you dislike about the product?
ZoomInfo keeps trying to kick me off DiscoverOrg, but I still like that functionality better than ZoomInfo. The UX is just nicer. And it seems like there are several accounts I can't find information for in ZoomInfo that I can in DiscoverOrg. Also, ZoomInfo always has annoying pop ups when I log in.
Also, like I said, sometimes they just don't have the info. Most of the time they do though. Great great tool.
Also, like I said, sometimes they just don't have the info. Most of the time they do though. Great great tool.
What problems is the product solving and how is that benefiting you?
My job is based around targeting net-new space that we aren't already in. ZoomInfo helps me find contacts and operate to find who I need to reach out to. I love being able to export contact lists, competitor data, financial information, etc.
Recommend for your sales team
What do you like best about the product?
Still learning as we are a brand new client; however the service we have received thus far is making using the system easier and more efficient
What do you dislike about the product?
Still verifying what is accurate information vs. not accurate along with working on duplications within leads we already have in our CRM currently.
What problems is the product solving and how is that benefiting you?
We are looking to close our last 10% to goal.
ease of use
What do you like best about the product?
The amount of different data points provided. easy for cross referencing and getting access to decision makers
What do you dislike about the product?
bulky at times, but i think that will go away with continued use
What problems is the product solving and how is that benefiting you?
getting past gate keepers and having the appropriate point of contact
User friendly - but isn't always updated
What do you like best about the product?
I like that I can type in most companies and find information on them.
What do you dislike about the product?
The information presented, isn't always up to date. So the employees/personnel contacts aren't 100% accurate.
What problems is the product solving and how is that benefiting you?
It's great for finding a new contact at a company you haven't had interactions with before. Especially for prospecting and trying to form new partnerships.
Recommendations to others considering the product:
It's a great tool, especially for sales and prospecting, but it isn't always correct. Maybe try other sources of prospecting in addition to ZoomInfo.
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