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An amazing and powerful CRM for business growth and development.
What do you like best about the product?
It's quite user friendly and customizable as well as much efficient.
What do you dislike about the product?
No dislikes till now, it's just doing great. But improvement is the key.
What problems is the product solving and how is that benefiting you?
Sales assistance, auto dialing issues, lead quality catering, sales engagement issues.
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Top Level Support
What do you like best about the product?
As one of the individuals managing our ZoomInfo licensing and user adoption, I have found the platform to be a useful tool for our sales and marketing teams. The extensive database of contacts and companies is regularly updated, ensuring that our data remains accurate and relevant. ZoomInfo’s support is responsive and assists us in managing our changing needs, as well as keeping us informed about new features and best practices based tailored to our industry.
What do you dislike about the product?
While the volume of data can be overwhelming at times and requires careful vetting.
What problems is the product solving and how is that benefiting you?
With the current job enviroment, contacts are constantly chainging. Zoominfo helps make sure we have the most current contact info for our accounts. Zoominfo also helps us with the data needed to research and vet new potential accounts.
ZoomInfo Sales review
What do you like best about the product?
The speed at which I can build lists of prospect companies with potential decision makers including their contact information.
What do you dislike about the product?
As a daily user of both ZoomInfo Sales and ZoomInfo Engage, I can confidently say that my onboarding experience with Engage was far superior to my experience with ZoomInfo Sales. My Engage representative, Eli Greenstein, is always responsive and willing to help. I would rate my experience with Engage and Eli as an A+++.
However, my experience with ZoomInfo Sales has been much less satisfactory, and I would rate it as a D+ for the following reasons:
Ineffective Search Function in the help center: As business professionals, we rely on speed and efficiency, but the search feature in ZoomInfo's help center are frustrating. It only works well if I already know the exact terminology or naming conventions ZoomInfo uses for the information I’m looking for. This makes self-service and finding how-to guides a cumbersome time sucking process. ZoomInfo should really reconsider the design of this search functionality.
Poor Customer Support: The customer service is lackluster at best. Email inquiries often take days, if not weeks, to get a response. When I do try calling the helpline, communication is typically difficult because of language barriers, and I often struggle to understand the representative, who likewise has trouble understanding me.
Challenging Onboarding: Once I figured out how to use ZoomInfo, the platform itself is quite useful. However, the initial onboarding experience was terrible. It was frustrating and difficult to get up to speed with the platform.
However, my experience with ZoomInfo Sales has been much less satisfactory, and I would rate it as a D+ for the following reasons:
Ineffective Search Function in the help center: As business professionals, we rely on speed and efficiency, but the search feature in ZoomInfo's help center are frustrating. It only works well if I already know the exact terminology or naming conventions ZoomInfo uses for the information I’m looking for. This makes self-service and finding how-to guides a cumbersome time sucking process. ZoomInfo should really reconsider the design of this search functionality.
Poor Customer Support: The customer service is lackluster at best. Email inquiries often take days, if not weeks, to get a response. When I do try calling the helpline, communication is typically difficult because of language barriers, and I often struggle to understand the representative, who likewise has trouble understanding me.
Challenging Onboarding: Once I figured out how to use ZoomInfo, the platform itself is quite useful. However, the initial onboarding experience was terrible. It was frustrating and difficult to get up to speed with the platform.
What problems is the product solving and how is that benefiting you?
Getting past gatekeepers to access contact information for decision-makers is a key feature I love in ZoomInfo Sales. I also love the fact that Engage offers email tracking with open notifications, which is a standout feature. Additionally, my experience with Engage's onboarding and customer support was far superior to what I encountered with ZoomInfo Sales.
Great Data Capturing and Sales Enablement tool
What do you like best about the product?
Good qulity data, easy to use, Intent feature, integration with Platforms like Hubspot
What do you dislike about the product?
nothginh i can think of. I would like to see the accuracy of intent data overtime
What problems is the product solving and how is that benefiting you?
Zoominfo is allowing our sales team generating leads and capture data for those leads, There is no other way to do this apart from Linkedin messages which are not very effective
User-friendly intent tool
What do you like best about the product?
Zoominfo Sales is an intuitive tool. It is easy to use and has decent filtering options to help you find the right prospects. The WebSights feature is also very helpful in identifying companies that are researching your company. Our account manager is very helpful, they have great resources online (both live webinars and self-paced courses), anyone can become a Zoominfo expert if they choose to be!
What do you dislike about the product?
Contact information is not always accurate, but people do change jobs frequently especially in the tech world. There is a NeverBounce option for email verification, but it should be built into the tool instead of being an add-on. There are other tools that use a "waterfall" approach to verify contact info, but they're not as user-friendly. Would love to see a waterfall approach built into Zoominfo - then it would be unstoppable!
What problems is the product solving and how is that benefiting you?
Zoominfo is one of the largest company databases, you can easily identify accounts and prospects that would be a good fit for your business.
ZoomInfo is a great sales lead tool that let's you drill down to the right contacts!
What do you like best about the product?
Cell phone numbers and emails! Correct info
What do you dislike about the product?
NOTHING! Such a great platform, I see nothing but positives
What problems is the product solving and how is that benefiting you?
Finding the correct job titles to accuraltey lead hunt
Great product - increasing sales already
What do you like best about the product?
The wide range of features and info provided to us.
What do you dislike about the product?
Nothing so far. It's all exceeded expectations
What problems is the product solving and how is that benefiting you?
saving time in finding potential qualified leads
ZoomInfo is a great tool for sales proffessionals. Highly reccomend.
What do you like best about the product?
I like the ability to find leads within seconds. ZoomInfo is easy to use. Their customer support is excellent and very prompt. I use this application everday.
What do you dislike about the product?
I dislike the amount of numbers that are no longer in use but overall there are more legit numbers than useless ones.
What problems is the product solving and how is that benefiting you?
ZoomInfo sales helps me find and locate leads for my business. ZoomInfo sales makes my job exponentially easier to perform.
Game changer
What do you like best about the product?
I sell a wide variety of products and services to mid-market accounts, and diversifying contacts and understanding org structure has always been one of the most challenging parts of my job. Zoominfo streamlines the process and makes me a more effective, productive, and happy sales person.
What do you dislike about the product?
My only complaint is that, naturally, the data isn't perfect. The occasional incorrect email, phone number or ex-emloyee showing as a current employee will slip into the mix.
What problems is the product solving and how is that benefiting you?
Zoominfo radically simplifies the data gathering portion of my job, which can be one of the most tedious and fruitless parts of being a salesperson. By cutting down on the time it takes to understand and identify the people, companies, and markets to sell to- I have more time to focus on starting conversations and solving customer problems.
Prospecting gold
What do you like best about the product?
Nearly an unlimited amount of valuable information within ZoomInfo. Fantastic for prospecting.
What do you dislike about the product?
Occassionally contacts listed are old and no longer valid.
What problems is the product solving and how is that benefiting you?
Finding the correct contact within larger organization.
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