We use ZoomInfo to provide data for our sales team. It helps us in obtaining contact information for companies we want to target, looking up their personas by job titles, and getting emails and phone numbers.
ZoomInfo
ZoomInfoExternal reviews
8,268 reviews
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This tool has changed my sales process in the best way
What do you like best about the product?
The ease of set up and learning a new tool, with an amazing onboarding process and support, was the start to my appreciation for this tool. Then being able to use it on a daily basis as part of my personalized sales process made so much of my prospecting easier to not only do itself, but to document and follow up. The ability to sync with our CRM and have that seamless implementation from the very start let me work as I learned. Now I can't imagine not having it to use.
What do you dislike about the product?
So far I love it and can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
The product I am "selling" is a very niche service and this tool allows me to drill down to the appropriate businesses and contacts to reach out to. And allows to me create a process or cadence of prospecting leads with knowledge and resources to utilize in multiple engagements (all assisted and tracked for me).
Exceptional sales and onboarding for new customers!
What do you like best about the product?
The Zoominfo team has exceeded our expectations in terms of functionality and onboarding support. The best features of the platform so far include being able to see which companies are visiting key pages on our website, being able to update our existing CRM database and automating our go to market business development strategies.
The sales process was top notch (we strive to emulate it ourselves) and the onboarding process helped our team maximize the value from the platform.
Even though we are in early days, the preliminary results are impressive with more qualified sales opportunities in our pipeline.
The sales process was top notch (we strive to emulate it ourselves) and the onboarding process helped our team maximize the value from the platform.
Even though we are in early days, the preliminary results are impressive with more qualified sales opportunities in our pipeline.
What do you dislike about the product?
The only downsides I can see is that same as any software - only using a fraction of its potential. We look forward to using more of the features in the near future.
What problems is the product solving and how is that benefiting you?
It helps us see which companies are already checking out our website and who might be in the market to purchase our services. It also helps us get up to date information on key buyers of our services.
Easy to use, more trusted contacts than other options
What do you like best about the product?
- HubSpot integration and notification to ensure you don't duplicate ingestion of new contacts;
- Insights around who's visiting your websites;
- Generally reliable contact information, including more stable than other "free" options like Apollo
- Contact search using lists of companies makes targeting very straightforward
- Insights around who's visiting your websites;
- Generally reliable contact information, including more stable than other "free" options like Apollo
- Contact search using lists of companies makes targeting very straightforward
What do you dislike about the product?
- Sometimes you ingest contacts and later find there's no attributable email address, but I've wasted credits on that
- Inability to see a more full list of entities visiting our website
- Targeting tools are not useful for our SaaS vertical due to lack of related search terms
- Inability to see a more full list of entities visiting our website
- Targeting tools are not useful for our SaaS vertical due to lack of related search terms
What problems is the product solving and how is that benefiting you?
Populates our CRM with contact information of B2B sales leads for outreach. Identifying organizations looking at our website.
Integration with existing tools streamlines sales data processes
What is our primary use case?
What is most valuable?
Regarding the best features that ZoomInfo offers, I am not sure they have best features; they are a data provider, and good features would be the fact that they integrate with our current CRM and previous CRMs, as with our cadencing tools.
I can tell you that those integrations have helped streamline our processes, but I do not have specific outcomes. I hear some sales reps appreciate the integrations, and then I hear some find it clunky when they are going between ZoomInfo and their CRM and their cadencing software, so I do not have any key instances, but I just have general ones.
One other thing I have noticed about ZoomInfo's features is that I appreciate their focus on intent data and how they are trying to surface accounts that are more in market, using a bunch of different data sources for that. They have really improved that since when they first launched, it was three to four week old data, which was not really helping with intent, so now they have upped that and changed the game.
What needs improvement?
From my perspective, ZoomInfo can be improved because, as any data provider, there is always room for better data. I have heard from the team that the data could be improved, especially phone numbers for sure in EMEA, which is really bad, and then job changes are usually two months behind LinkedIn in terms of updating people's contact information when they change a job.
For how long have I used the solution?
I have been using ZoomInfo for seven, eight, or even nine years.
What do I think about the scalability of the solution?
ZoomInfo's scalability works because you just add users.
How are customer service and support?
Regarding customer support, I know they have moved away from a one-on-one customer success approach, which I understand, but they have done a lot more videos, and I find it to be fine.
On a scale of one to ten, I would rate their customer support an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with ZoomInfo is straightforward.
What was our ROI?
I have not seen a return on investment with ZoomInfo, so I cannot share relevant metrics.
What's my experience with pricing, setup cost, and licensing?
ZoomInfo is the highest in the market, which can be frustrating, as they also try to add on potentially unnecessary things, and there have been many other players that have come out in the space.
What other advice do I have?
If I have advice for others looking into using ZoomInfo, it would be to definitely do comparisons between at least two other data providers and also read reviews of ZoomInfo and other data providers for companies of the same size team and same use case. I would also want to talk to sales ops, marketing ops, and other sales leaders to see how their teams have experienced ZoomInfo.
On a scale of one to ten, I rate ZoomInfo a six overall. The reason I rate it a six is because it is not perfect, they have got issues with telephone data in EMEA, and they are lagging in terms of job change information updates.
Review - Zoominfo Sales Platform
What do you like best about the product?
Multiple features
Detailed company information
The best research platform
Detailed company information
The best research platform
What do you dislike about the product?
I have used DnB in the past. The information was less and not that accurate.
So nothing to dislike
So nothing to dislike
What problems is the product solving and how is that benefiting you?
The marker assist a lot, eases out the method of reach out. Saves time
Accuracy of data
Accuracy of data
Review - Zoominfo platform
What do you like best about the product?
The number of features
Filter Options
Easy to choose
Filter Options
Easy to choose
What do you dislike about the product?
Currently I really like the platform, its really useful. So no dislike
What problems is the product solving and how is that benefiting you?
Helps me build an accurate database as per my need.
The marking on the email and phone number is really helpful, it saves time
The marking on the email and phone number is really helpful, it saves time
Zoominfo Sales - review
What do you like best about the product?
the ui is beautiful, they have improved the data accuracy, now you can see it above 95%, the email address and the location is right and you can easily import lods of contacts into salesforce
What do you dislike about the product?
i have no complaints about zoominfo, reason they always bring new feature each quarter which is outstanding
What problems is the product solving and how is that benefiting you?
The new exclude option helps me a lot as sometimes its easier to exclude things rather than including them as the number of exclusion is less
Database building
Database building
Accurate data + tools that shave hours of manual work each week.
What do you like best about the product?
We're in a niche industry, so finding accurate data is fairly hard to come by.
Thankfully, ZI has been top notch in delivering data that's accurate while also making it easy to access, shape, and utilize that data through lists and workflows.
Our reps use the browser plugin to import contact/company data directly into hubspot with ease - cutting hours of manual work out weekly.
Thankfully, ZI has been top notch in delivering data that's accurate while also making it easy to access, shape, and utilize that data through lists and workflows.
Our reps use the browser plugin to import contact/company data directly into hubspot with ease - cutting hours of manual work out weekly.
What do you dislike about the product?
Honestly we've been really happy with the product, service, and support.
Not much to complain about at all.
Not much to complain about at all.
What problems is the product solving and how is that benefiting you?
We needed a way to identify key contacts in our target market accounts and establish an org map for more effective prospecting.
With ZI, we've been able to get clear insight into who to target/reach out to when prospecting - saving us hours of manual work every week.
With ZI, we've been able to get clear insight into who to target/reach out to when prospecting - saving us hours of manual work every week.
Zoominfo Sales Review
What do you like best about the product?
Option of saving the search
Overall Scoops
Multilayered search option
Overall Scoops
Multilayered search option
What do you dislike about the product?
To be honest there are so many options to work around. So for me there is nothing to dislike,
What problems is the product solving and how is that benefiting you?
Humongous Database
Great filter option
Easy Extraction
Great filter option
Easy Extraction
Review on Zoominfo Sales
What do you like best about the product?
Great features
No. of options to choose from are more than adequate
No. of options to choose from are more than adequate
What do you dislike about the product?
Currently, I like the platform very much, there is nothing to dislike about
What problems is the product solving and how is that benefiting you?
Mobile #'s help me a lot
Most of the email addresses are accurate
Buyer Intent and Scoops are a good addition
Most of the email addresses are accurate
Buyer Intent and Scoops are a good addition
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