ZoomInfo
ZoomInfoExternal reviews
8,399 reviews
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Excellent Customer Service
What do you like best about the product?
ZoomInfo's database is incredible. The insight to the the companies is very detailed and accurate. I am fairly new to ZoomInfo however I am definitely excited to have access to such a wonderful tool. My customer service experience
What do you dislike about the product?
I have not run into anything that I dislike. I had one issue logging in and customer service fixed that quickly.
What problems is the product solving and how is that benefiting you?
We have had issues in the past getting to the right purchasing decision makers. ZoomInfo has filled that void in our sales efforts.
Recommendations to others considering the product:
I highly recommend ZoomInfo simply for the ease of use and the accuracy of the data. Additionally, their customer service is friendly and timely. The tutorials on the website are also very informative. After getting my account set up, I was up and searching immediately.
Valuable Tool for Partner Pipeline Development & Support
What do you like best about the product?
Ability to obtain company summary information, contacts, intelligence, and now intent information.
What do you dislike about the product?
Inability to export intent information aligned with lists.
What problems is the product solving and how is that benefiting you?
I can be prescriptive with my partner account mapping and leverage intelligence to support account strategy discussions. I can also support demand generation efforts with the contact information at my disposal. Lastly, I can leverage intent to provide tactical insights for potential opportunities.
Recommendations to others considering the product:
ZoomInfo has become an indispensable tool for my role as a Senior Partner Account Executive. I leverage it for account mapping and account intelligence purposes that support my efforts in building pipeline through my partner base. I highly recommend the tool for any organization looking to get prescriptive account based intelligence to support their partner sales efforts.
Zoominfo gets results
What do you like best about the product?
The ease of use and the SalesForce plugin are extremely helpful with on the fly researching of prospects. We us the mobile phone feature which is so needed in the work from home era. The amount of information contained in the records is abundant as well. The new purchase of EverString this week will only add to their strengths.
What do you dislike about the product?
My only complaint is the search functionality is a bit cumbersome and the names need to be entered exactly as it does not find names that are "close".
What problems is the product solving and how is that benefiting you?
Getting updated staff lists as well as mobile numbers solves the guessing game and has allowed for much more pinpointed prospecting and marketing efforts.
Seriously the easiest integration and easiest platform to use with Salesforce
What do you like best about the product?
Ease of use, finding contacts and accounts and a simple click. the integration with SFDC is quite simple and the fact that you walk your users through it is AMAZING.
What do you dislike about the product?
Nothing to dislike about this, it is a very good tool to use.
What problems is the product solving and how is that benefiting you?
our AE's are able to find more accounts within their territory and the correct contact to reach out to
Recommendations to others considering the product:
you want this, don't choose the easy button when trying to find a tool that assists your sales team in finding good leads and content to prospect.
Great for business development!
What do you like best about the product?
I like the organizational chart feature. Helps you understand how a company is structured
What do you dislike about the product?
Sometimes the info is dated, but you can submit your feedback to ZoomInfo and they'll correct it
What problems is the product solving and how is that benefiting you?
Providing insight into "who's who in the zoo" to save time for business development / sales representatives
I'm an SDR using Zoom for prospecting
What do you like best about the product?
Getting all info to prospect email, cell, direct and being able to import straight to Outreach
What do you dislike about the product?
loading and signing out accasionally slows me down. inaccuracy doesn't help
What problems is the product solving and how is that benefiting you?
getting in touch with decision makers more easily
Recommendations to others considering the product:
no
Zoominfo is a game changer
What do you like best about the product?
The accuracy of contact and company information within Zoominfo is unmatched and allows us to prospect for new business on a whole new level. The multiple forms of contact information and filterability is fantastic.
What do you dislike about the product?
Occasionally if I search an address for contacts, it will show contacts listed at a building address that are not actually located at that address anymore. It seems to happen most often when a company has relocated in the recent past, and there's a contact at the company still listed with the old address.
What problems is the product solving and how is that benefiting you?
We're solving past issues with accurate contact information and accurate phone numbers by using Zoominfo to both find contacts at companies and also enrich contacts that we already have listed in our database. In the past, we would outsource research to a team that would browse the internet to find contact information for a few different potential DM's based on job title, but now we can simply search in Zoominfo for exact job titles or even a search simply by seniority and export them out of Zoominfo and into our prospecting database. The mapping of information from Zoominfo into our database is great and it makes the data move very easy. The Zoominfo extension is particularly great for this migration of data from Zoominfo into our database.
Additionally, we've struggled quite a bit with dealing with duplicate records of both companies and contacts in the past. Our CRM did not do a very good job with matching duplicates on imports, but now we are able to use Zoominfo Company IDs as a record ID to use upon import to greatly reduce duplicate records within our CRM.
Additionally, we've struggled quite a bit with dealing with duplicate records of both companies and contacts in the past. Our CRM did not do a very good job with matching duplicates on imports, but now we are able to use Zoominfo Company IDs as a record ID to use upon import to greatly reduce duplicate records within our CRM.
Great service for our needs!
What do you like best about the product?
Excellent data, very accurate and constantly updates
What do you dislike about the product?
Does not let you view data with less than 85% confidence
What problems is the product solving and how is that benefiting you?
Great for finding contact info for hard to reach prospects
Most accurate information with excellent support
What do you like best about the product?
The quality and accuracy of the data, their interest to keep improving and building their database, and the customer service - always there to help us with specific requests. I also enjoy the integration with LI and Salesforce.
What do you dislike about the product?
More options for verticals/industries, improve the boolean logic, and creating an easier process to add data to existing lists that are missing information (website addresses, titles, etc).
What problems is the product solving and how is that benefiting you?
Finding accurate contacts during our new customer acquisition. This is our go-to solution for all new customer acquisition campaigns.
Recommendations to others considering the product:
Reach out to Sean Daly at Zoominfo - top-notch customer success manager.
Perfection and accuracy
What do you like best about the product?
I like the accurate figures and data provided in the platform which makes work much easier and is very helpful.
What do you dislike about the product?
sometimes the smaller companies have very little information.
What problems is the product solving and how is that benefiting you?
gathering data, finding the right companies for clients.
Recommendations to others considering the product:
precise keyword and accurate names of the companies.
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