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Superb Support & Ideas of Maximizing Platform
What do you like best about the product?
The support team is fantastic (specifically Christina). She and the team have been incredibly helpful in the following ways:
- Proactively helping to use the platform more effectively through continually education & training
- Has been helpful scheduling additional trainings as the team grows
- Reminding me about useful webinars / programs that help my team with various skills
- Training me (how to use the platform for analytics / usage) and bringing new ideas to the table to help the team.
- Proactively helping to use the platform more effectively through continually education & training
- Has been helpful scheduling additional trainings as the team grows
- Reminding me about useful webinars / programs that help my team with various skills
- Training me (how to use the platform for analytics / usage) and bringing new ideas to the table to help the team.
What do you dislike about the product?
- Intuitiveness of the product could be improved through simplified UI
What problems is the product solving and how is that benefiting you?
- Triggers so BDR team can personalize outreach
- Contact info for outreach campaigns
- Company intel for opportunities we have in the pipeline
- Data for Salesforce
- Contact info for outreach campaigns
- Company intel for opportunities we have in the pipeline
- Data for Salesforce
Recommendations to others considering the product:
Ask for Christina on Support.
Great Sales Tool for SDRs
What do you like best about the product?
- View of the organization in terms of hierarchy
- Technologies that companies have adopted are listed
- DiscoveOrg has recently done research on individuals and their responsibilities
- New TEDD set great for companies in the Big Data space
- Technologies that companies have adopted are listed
- DiscoveOrg has recently done research on individuals and their responsibilities
- New TEDD set great for companies in the Big Data space
What do you dislike about the product?
- Wish there was a more user-friendly chrome extension for LinkedIn
- There are multiple packages (SME, Enterprise, and TEDD) which can get difficult if you have a budget
- There are multiple packages (SME, Enterprise, and TEDD) which can get difficult if you have a budget
What problems is the product solving and how is that benefiting you?
- DiscoverOrg has helped us crack into new accounts
- Understand where folks in the org are with our current opportunities
- Great tool for organizations that are adopting the Account Based Marketing model
- Understand where folks in the org are with our current opportunities
- Great tool for organizations that are adopting the Account Based Marketing model
Recommendations to others considering the product:
- If you are planning on purchasing this tool, work with DiscoverOrg's customer success team to make sure that users get the most out of the product.
Great Customer Service
What do you like best about the product?
I like the fact that the account managers are very personable. The tool now has step by step tutorials that are easy to find and a training portal for admin.
What do you dislike about the product?
I wish that there were more contacts that I subscribe to in South America due to the fact that we serve that market. Also I wish that the visual force page in saleforce worked easier when looking for lead/contacts.
What problems is the product solving and how is that benefiting you?
We are able to find lead/contacts and import them into campaigns. Also see when projects are starting.
Recommendations to others considering the product:
Be sure to ask what all comes in your subscriptions within countries and industries. Keep up with automatic renew dates due to fine print in contracts.
Excellent Product
What do you like best about the product?
What I really like best about DiscoverOrg is the information is accurate and for the most part up to date. I also enjoy how user friendly it is. The support team is excellent.
What do you dislike about the product?
What I would like to see improvement on would be a more clear picture of companies financial data.
What problems is the product solving and how is that benefiting you?
Less time researching. My team has the ability to focus 100% of their time selling and not having to research who the decisions makers are which in return results into sales....faster.
Recommendations to others considering the product:
Yes
One of the most reliable tools for our sales team
What do you like best about the product?
We really value how easy the software is to use, and how quickly you can extract data. The accuracy is as good or better then I've found anywhere and the support I receive from my representative is outstanding. The additional functionality they've built into the tool allows you to receive individual and industry updates. In the short time my team has used this it has allowed us to speak more intelligently to our prospects.
What do you dislike about the product?
I would ask that contacts and org charts are updated real time.
What problems is the product solving and how is that benefiting you?
We needed to know and understand our prospects org charts and have their contact information. Discover excels in these areas.
Great Acceleration for Enterprise Sales Organizations
What do you like best about the product?
DiscoverOrg provides an unbelievable wealth of information and insight that is very useful in scaling our prospecting efforts within large organizations. Org charts ensure that we're contacting the right people, and business intelligence alerts provide some context for our outreach. One other thing that can't be overlooked is the ease with which we're able to add direct-dial ready contacts to our CRM through DiscoverOrg. This saves a ton of time.
What do you dislike about the product?
Because we sell into marketing organizations, and because that currently constitutes a bit of a smaller data set within DiscoverOrg, our mid market team doesn't experience full coverage of their account lists.
What problems is the product solving and how is that benefiting you?
Our main goal was to save time in prospecting, while also appending our account records in Salesforce with the proper company information. The biggest initial impact is that it freed up our BDR team to perform more high-level activities as opposed to combing the web for contact information.
Recommendations to others considering the product:
Know and understand what you'd like to track before connecting it to your CRM. Map unique identifying tags to records added through DiscoverOrg.
Excellent tool that saves a lot of time
What do you like best about the product?
The import to CRM function makes creating new leads extremely quick and easy, you just press a button on an interesting contact and in seconds they pop up in your CRM, ready to be worked. The data available is pretty reliable and accurate around 95% of the time (could do with more EU contact data, though I know this can be more difficulty to get!)
What do you dislike about the product?
When importing leads to CRM, the software has trouble with special characters (e.g. é, ü), so that a name like Müller will come up as Mller on the CRM. This can be irritating and you have to look out for it and change the names manually. This happens particularly often for me as I am contacting people in Germany, Austria, Spain etc.
The interface is a bit 90's and could do with being modernised
The interface is a bit 90's and could do with being modernised
What problems is the product solving and how is that benefiting you?
Outbound prospecting can be very slow when looking for email addresses/phone numbers – DiscoverOrg speeds this prospecting process up immensely. This has given me more time to a) increase the number of prospects I contact, and b) spend more time actively working leads once they are in my CRM. This has lead to an increase in the number of interesting opportunities I have uncovered
Recommendations to others considering the product:
Very good for Sales Development!
Great product for targeted market
What do you like best about the product?
DiscoverOrg has provided our SDR team with direct access to a large number of our target contacts at a high percentage our target accounts. While it doesn't provide every account possible - understandably - the information for the ones there are accurate and effective. The synchronization capabilities with Salesforce are also very helpful. It allows our guys to spend less time with data entry, and more time reaching out to prospects.
The support from the Customer Support team has also been a big reason for the positive experience I've personally experienced. We were a customer of a product that was ultimately purchased by DiscoverOrg. The CSM that worked with us to migrate into the DiscoverOrg system was very helpful, responsive, and built a trust in the relationship which, as the head of sales operations, was critical to enable me to support our decision to purchase DiscoverOrg.
As an update to my previous review, at one point I had some issues with responses to some data quality, once I posted my dissatisfaction DiscoverOrg quickly reached out to see what they could do to fix the problem...and then fixed it. They were extremely eager to ensure I was satisfied and taken care of and that their product was providing us with the highest quality results we could expect.
The support from the Customer Support team has also been a big reason for the positive experience I've personally experienced. We were a customer of a product that was ultimately purchased by DiscoverOrg. The CSM that worked with us to migrate into the DiscoverOrg system was very helpful, responsive, and built a trust in the relationship which, as the head of sales operations, was critical to enable me to support our decision to purchase DiscoverOrg.
As an update to my previous review, at one point I had some issues with responses to some data quality, once I posted my dissatisfaction DiscoverOrg quickly reached out to see what they could do to fix the problem...and then fixed it. They were extremely eager to ensure I was satisfied and taken care of and that their product was providing us with the highest quality results we could expect.
What do you dislike about the product?
We've pursued accounts that have announced a new project built on our target audience. Unfortunately, by the time we got that alert and reached out to the prospect, they had already gone through their evaluation period and had selected a vendor. The alert of new projects is not helpful if it's that delayed getting to us.
What problems is the product solving and how is that benefiting you?
We were looking for information on contacts in companies with accurate email, phone numbers, and titles. DiscoverOrg provides that and has allowed my sales team to be more efficient in their prospecting efforts.
Recommendations to others considering the product:
Be sure they include the right types of companies you are targeting. If they do, this is a highly valuable and effective tool.
Phenomenal Customer Service!
What do you like best about the product?
For lead-gen purposes, DiscoverOrg has been great! We are able to pull custom reports based on revenue, title, org size etc.
For Client Relations purposes, the trigger reports have been extremely helpful. I have been receiving both vacancy reports and personnel moves for any senior-level executive in the IT industry.
For Client Relations purposes, the trigger reports have been extremely helpful. I have been receiving both vacancy reports and personnel moves for any senior-level executive in the IT industry.
What do you dislike about the product?
At the beginning, the triggered reports were not working. Thanks to my Customer Service Rep, Jody, he got the ball rolling and I haven't had an issue since!
I wish I had the option to pull detailed org charts for my team.
I wish I had the option to pull detailed org charts for my team.
What problems is the product solving and how is that benefiting you?
Thank to the team at DiscoverOrg, we are able to grasp bulk detail and have the most up-to-date info on any senior-level executive in the IT industry.
I've realized that DiscoverOrg essentially does the work for you. We have benefited from the platform in both the lead-gen and client relations space of our business.
I would Highly recommend DiscoverOrg to any organization!
I've realized that DiscoverOrg essentially does the work for you. We have benefited from the platform in both the lead-gen and client relations space of our business.
I would Highly recommend DiscoverOrg to any organization!
Recommendations to others considering the product:
Get your team trained at the beginning because it is a fantastic platform if used properly!
DiscoverOrg's Daily Performance
What do you like best about the product?
The customer service experience that DiscoverOrg provides is second to none, we always have prompt responses and knowledgable people availible on their end. The best aspect of my experience with DiscoverOrg thus far has been in the ease of use to access the accurate contact level data and pull it back into our systems with the knowledge we have a expert team availible if anything goes haywire.
What do you dislike about the product?
The typical challenge with contact level data is accuracy, but DiscoverOrg provides the highest accuracy I have seen in the space thus far. The only limitations in their product is the project may require me pulling the data out of DiscoverOrg to work with and then place back into my data management system.
What problems is the product solving and how is that benefiting you?
We use DiscoverOrg for both contact level discovery, which has been the most accurate vendor we have worked with, and ABM Sales training initiatives. The dependability of the contact level data let's us move forward in projects with confidence in the baseline data and never look back, which is something that is becoming more and more valuable in today's business.
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