What do you like best about the product?

I like that SalesOS is useful for finding the correct contacts for your prospecting. It has the ability to find the right people and also search the web for "Intent" as to the companies that are looking for your solution. However, the intent topic criteria are very generalized, so to truly get its value, you have to pay "extra" for customized intent topics. We have just started using this feature, so I cannot say how efficient it is, but it could not have been more detailed or the support more helpful.

Speaking of which, customer support is super friendly! If you really dive in during onboarding, they will help set you up quite efficiently. We have SalesOS and Engage. You can request during onboarding for them to actually help you set up templates, Salesflows, and Workflows so you can hit the ground running and not waste time. (Cuz ZoomInfo ain't cheap, that's for sure!) You could do this after onboarding, but only if your support package allows it. We were unaware that their basic support package limits you A LOT! Basically, email support.

There are a lot of available webinar trainings and information on how to use the software. The reps who lead the trainings are well informed and very friendly. I went to so many they began to recognize my name and would say hello personally :) I did not expect that.

What do you dislike about the product?

It can glitch, where sometimes I have to go back and click on an option again for it to "take." Ex. I might click on "Contacts" when in a company's profile, and the page will open zero contacts for that company...impossible, I think, so I go back and click again, and then a list of contacts for that company opens up. I wish that when dialing a contact's number if there is more than one, the call log would automatically identify what number I used instead of my having to specify it in the notes. And since anyone can change a number, it would be best if it logs the actual # and not just "Direct" or "HQ" in case someone else changes one of them in the future.

I also wish that when dropping a pre-recorded voicemail, the notes would automatically record which one was dropped. Having to input the # I dialed and the Voicemail I dropped takes up time, which defeats the purpose of so much "automation". And since I have to input the # in my notes to keep track, it becomes annoying that when you highlight a #, it automatically begins to dial it. Why? I don't want it to dial. I just need to copy it in order to paste it into my notes since their program doesn't do it automatically.

Also, I had a personal experience where two issues took a long time to be resolved (I'm talking months!) They bounced me around from one person to another, and I found myself explaining the issue to them repeatedly. Emails from Support request screenshots of what is happening, and then they ask ridiculous questions as if they never saw your screenshots to begin with. Which became annoying since I had spent time creating the screenshots with arrows and everything to be as clear as possible.

The platform is somewhat complex and definitely not easy to use or get the hang of right off the bat. So, if you truly want to use it to its full capability, be prepared to invest quite a bit of time to learn everything by signing up for their webinar trainings and the online certifications. I am told onboarding is the best time to get all the help you need to get set up, so if you purchase this for your company, be sure to get everyone on board as soon as possible because getting more help down the road can be difficult depending on the Support package you purchased.

What problems is the product solving and how is that benefiting you?

It provided more contact information than what we previously had. It also helps us to follow through with prospecting and keeps us on task.

What do you like best about the product?

zoominfo is thye best tool you can use as a salesperson to extract contact details of prospects and integration is super easy

What do you dislike about the product?

time taken to refresh is a lot which can be reduced.

What problems is the product solving and how is that benefiting you?

sales engagement and extractiong customer details is super easy

What do you like best about the product?

Very user friendly and intuitive. Intergration was seemless and the support and trainning are second to none!

What do you dislike about the product?

There is not much to dislike however, you pay hansomely for access to the platform

What problems is the product solving and how is that benefiting you?

We are able to get actionable intelligence from our target accounts on a daily bases.

What do you like best about the product?

The way i got contacts for my little work and the team is very supportive .

What do you dislike about the product?

I dont think there is anything i dislikes as i know every company needs time to grow so ,i appreciate their efforts.

What problems is the product solving and how is that benefiting you?

It is reducing the search history and the work as per the agencies need and the most efective is the way it understands the requirement .

What do you like best about the product?

Its been so easy to reduce the downtime of B2B sales related communications and contacts.

What do you dislike about the product?

Till now i didnt find anything related to dislike zoominfo.

What problems is the product solving and how is that benefiting you?

Solving me in understanding the links present in b2b sales and contacting right company profitable for us.

What do you like best about the product?

Personalization capabilities is nice and easy
Analytics and reporting
Extensive Sales and Marketing data availability
Great customer support

What do you dislike about the product?

It is very expensive.

Too many features make you get confused with what to use, learning curve is steep.

Inaccurate Organization Maps (heirarchy)

What problems is the product solving and how is that benefiting you?

Advanced Search,
Ease-of-Use,
Deep filtering capabilities,
Ability to use directly on web site, within CRM app and with the browser extension tool.

What do you like best about the product?

I would say the AI Copilot is a great addition to the whole solution offering. Really helps to enhance the usage and be more production.

What do you dislike about the product?

I think they are going ahead in the right direction, pricing is something which some times become a barrier.

What problems is the product solving and how is that benefiting you?

1. I understand their intent data is quite accurate and recent.
2. Extensive database is quite helpful.

What do you like best about the product?

I like the ease of being able to filter to specific groups of interest.

What do you dislike about the product?

I wish it were easier to narrow to specific colleges/universities, especially considering universities with the name "University of [state]" that can relate to various different campuses, with different alumni bases.

What problems is the product solving and how is that benefiting you?

In my role, I am able to work with sellers to potential contacts across areas of interest for them. I leverage ZoomInfo to connect sellers to potential stakeholders employed by potential partners.

What do you like best about the product?

a good search engine to have business related information and contacts

What do you dislike about the product?

I didnt faced any dislikes related to zoominfo

What problems is the product solving and how is that benefiting you?

It benifits me in business related sales suggestions which actually helps out in all segments

What do you like best about the product?

I use ZoomInfo everyday and I am constanly impressed with the accuracy of the information and how much data is available. The way it integrates with the other CRMs that I use makes my daily responsibilities easier and faster. Rarely am I faced with the wrong information and if so, there's usually another way to contact that individual through other means. Overall, ZoomInfo is an extremely fast, reliable, and acurate tool that I wouldn't be successful in my job without.

What do you dislike about the product?

I still find some issues when using the Chrome extension for ZoomInfo where I will randomly get signed out. This also happens when using the websites but hasn't been as much of an issue recently.

What problems is the product solving and how is that benefiting you?

Providing contact information for contacts that I am looking to get ahold of and context about companies I am prospecting.