ZoomInfo
ZoomInfoExternal reviews
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They are very deceptive in what they are selling.
What do you like best about the product?
If they had sold me what they said I was getting I would have been pleased. However what was received was not what I was told.
What do you dislike about the product?
They conned me into signing a contract. It was not what i agreed to purchase over the phone. Be careful do not sign a contract until you know what you are buying. I was told I would have access to hundred of thousands of email address's from different companies. The email address of the IT director was all I wanted and they knew that. In reality once the contract was signed and I was able to look in the actual database what i found were companies with 20 to 50+ contacts per the same company which was ridiculous. If they had told me that upfront I never would have agreed to this. I signed up in March and less than 2 weeks later after seeing what they really had sold me I told them I wanted to cancel they laughed and they told me they wouldn't let me out of my contract. Also they only want to talk on the phone anything they send in a email does not describe in detail what you are getting. I am now being sued. BEWARE of what you are buying.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
Beware
AWFUL Support & Mediocre product! BUYER BEWARE
What do you like best about the product?
The plugin. It actually doesn't work based on what was sold to me. We never know if the account is already in Salesforce or who owns it. They couldn't solve my problem, blamed salesforce, and sent me a horrible workaround. It's clear there are no engineers working for them (no bug fixes or software updates).
What do you dislike about the product?
Support is awful, they treat you like dirt. We didn't have an account manager for a year. Every time you ask them for help they apologize and tell you "it has been crazy over here". We are now on our 3rd account manager, which has been a frustrating experience.
Oddly enough they asked me to do a reference call, shows how much they know about your account...
Oddly enough they asked me to do a reference call, shows how much they know about your account...
What problems is the product solving and how is that benefiting you?
It's a redundant tool, it's helpful next to nothing but there are way better tools in the space I will be switching shortly. Clearbit or LeadIQ are much better. BUYER BEWARE
Recommendations to others considering the product:
Stay away and pick a modern tool!
Director of National Accounts
What do you like best about the product?
the company and individual date that is always being updated is invaluable. This saves hours oh research and frees us up to do other tasks.
What do you dislike about the product?
I wish there was an ability to view company locations
What problems is the product solving and how is that benefiting you?
It will increase sales activity greatly
Zoominfo is the best tool I use everyday for finding and importing leads quickly and easily
What do you like best about the product?
I love being able to while on a SFDC account page add contacts from the plugin in salesforce. I can quickly import 20 contacts like nothing to get into campaigns fast and easily.
What do you dislike about the product?
I don't like the credit limit structures. I didn't even know I was running out of credits until the tool didn't let me import anymore contacts.
What problems is the product solving and how is that benefiting you?
We're able to quickly pinpoint exactly who to reach out to in order to sell. We're also able to save energy going into multiple tools within LinkedIn vs. just use a SFDC plugin.
Recommendations to others considering the product:
I'd recommend using it as somebody who has used a lot of SI tools this is one that will help you tremendously.
Best tool of its kind
What do you like best about the product?
I loved the easiness of use, and the accuracy of the information in the tool. I used it to find the direct phone numbers of my sales prospects and found it to be very useful.
What do you dislike about the product?
Very minor problem but sometimes old contact information and companies the people worked for were in there. It was easy to navigate through that but would be helpful to take off if they left the company some time ago.
What problems is the product solving and how is that benefiting you?
Finding direct lines for hard-to-reach prospective clients. It had immense benefits as there were dozens of examples in which I was able to find the phone number/email of a sales prospect and that led to a sales interaction that eventually led to deals closing
Recommendations to others considering the product:
Say YES
ZoomInfo has paid for itself many times over.
What do you like best about the product?
My organization deals with large OEMs. We needed a tool to get to specific contacts and departments. ZoomInfo has been an outstanding additional and replaced a more expensive, less productive tool. We've had multiple sales reps site ZoomInfo has the reason they were able to penetrate an account.
What do you dislike about the product?
I had difficultly finding companies by specific industry. For instance, if I was looking for food processing companies in Ohio, my list wasn't as expansive has I had expected.
What problems is the product solving and how is that benefiting you?
We previously used D&B Hoovers. While we were able to find company data, their contact data was suspect at best. Moreover, that contact data was still "high level," meaning it typically just pointed you at the HQ phone number. ZoomInfo helped us get past the gate keeper and speak directly with the decision makers, such as the purchasing and engineering departments.
Recommendations to others considering the product:
We used the trial with about 8 of our reps. That was all it took. Each was convinced after the trial that this was the product we needed.
A 2 in 1 powerhouse
What do you like best about the product?
The thing that I like most about DiscoverOrg is the searching capabilities.
What do you dislike about the product?
I'm not a fan of the business model and how you have to pay for certain departments.
What problems is the product solving and how is that benefiting you?
DiscoverOrg helps us prospect into accounts.
Amazing information access that has ramped up our sales efforts
What do you like best about the product?
Current info, direct contact numbers/emails never fail, ease of use. Technologies that companies use are included as well as deatiled overviews.
What do you dislike about the product?
On admin side, it would be nice to get more detailed reporting so we can see how our employees are using the tool and help us improve their use/access.
What problems is the product solving and how is that benefiting you?
Prior to getting Zoom, we didn't do very much fresh prospecting at all. We started prospecting and have seen Zoom help us get to the right decision-makers and take some of the pain out of the process.
Recommendations to others considering the product:
You will benefit. Great support and tools.
Amazing
What do you like best about the product?
Constantly updated profiles - up to date emails and phone numbers.
What do you dislike about the product?
When you can't find someone (very rare)
What problems is the product solving and how is that benefiting you?
Direct marketing. Able to get contact info for very targeted people and positions within companies. Able to save time and effort trying to get in contact with the correct person.
Easy to Use / Semi Insufficient Info
What do you like best about the product?
I like the ZoomInfo is fairly self-explanatory; I can tell someone to look up information without having to explain how to do so in the system. The site recognizes almost any company you could be searching for.
What do you dislike about the product?
There is often very insufficient information; I can usually find 1/4 of the direct lines I'm looking for upon first glance, and upon trying those lines tend to find out that another 1/3 or so of them are HQ numbers or non-direct lines.
What problems is the product solving and how is that benefiting you?
CRM, prospecting, and generating sales leads. We have realized that we are able to find more information on the people we are prospecting without otherwise having to ask the companies themselves for it or digging through emails.
Recommendations to others considering the product:
I would recommend using if you are on a team of 4 or more people to make the money worth it.
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