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Phenomenal Customer Service!
What do you like best about the product?
For lead-gen purposes, DiscoverOrg has been great! We are able to pull custom reports based on revenue, title, org size etc.
For Client Relations purposes, the trigger reports have been extremely helpful. I have been receiving both vacancy reports and personnel moves for any senior-level executive in the IT industry.
For Client Relations purposes, the trigger reports have been extremely helpful. I have been receiving both vacancy reports and personnel moves for any senior-level executive in the IT industry.
What do you dislike about the product?
At the beginning, the triggered reports were not working. Thanks to my Customer Service Rep, Jody, he got the ball rolling and I haven't had an issue since!
I wish I had the option to pull detailed org charts for my team.
I wish I had the option to pull detailed org charts for my team.
What problems is the product solving and how is that benefiting you?
Thank to the team at DiscoverOrg, we are able to grasp bulk detail and have the most up-to-date info on any senior-level executive in the IT industry.
I've realized that DiscoverOrg essentially does the work for you. We have benefited from the platform in both the lead-gen and client relations space of our business.
I would Highly recommend DiscoverOrg to any organization!
I've realized that DiscoverOrg essentially does the work for you. We have benefited from the platform in both the lead-gen and client relations space of our business.
I would Highly recommend DiscoverOrg to any organization!
Recommendations to others considering the product:
Get your team trained at the beginning because it is a fantastic platform if used properly!
DiscoverOrg's Daily Performance
What do you like best about the product?
The customer service experience that DiscoverOrg provides is second to none, we always have prompt responses and knowledgable people availible on their end. The best aspect of my experience with DiscoverOrg thus far has been in the ease of use to access the accurate contact level data and pull it back into our systems with the knowledge we have a expert team availible if anything goes haywire.
What do you dislike about the product?
The typical challenge with contact level data is accuracy, but DiscoverOrg provides the highest accuracy I have seen in the space thus far. The only limitations in their product is the project may require me pulling the data out of DiscoverOrg to work with and then place back into my data management system.
What problems is the product solving and how is that benefiting you?
We use DiscoverOrg for both contact level discovery, which has been the most accurate vendor we have worked with, and ABM Sales training initiatives. The dependability of the contact level data let's us move forward in projects with confidence in the baseline data and never look back, which is something that is becoming more and more valuable in today's business.
Robust, accurate dataset and excellet customer service
What do you like best about the product?
DiscoverOrg offers a number of comprehensive business intel features, SFDC integration, opportunity alerts and more. The data is comprehensive and more reliable and accurate than similar competitor's tools. Our Sales team consistently rates DO as a highly valuable prospecting tool and they are a tech savvy bunch. Additionally, the training support and customer service has been exceptional from day one.
What do you dislike about the product?
We occasionally have issues where a user's license isn't set to access all data sets that we have subscriptions to, however a quick note to our account rep and this is always quickly resolved.
What problems is the product solving and how is that benefiting you?
Our subscriptions allow our sales organization to build business intelligence about target accounts and quickly find new targets within set parameters. Our team relies on databases like DiscoverOrg for more than 50% of their prospecting on average.
The most useful Sales Development Tool I have.
What do you like best about the product?
I like that DiscoverOrg has the ability to connects with not only my CRM but our SDR as well. This makes running lead gen campaigns a breeze, coupled with the org charts we know who and when to message the right folks.
What do you dislike about the product?
Sometimes I get logged out or need to clear my cookies /cache because the tool has slowed down substantially.
What problems is the product solving and how is that benefiting you?
Appointment setting, lead gen sales intell all in a single easy to understand view.
Recommendations to others considering the product:
It would be nice if there was some way to track activity in sf without importing a lead. Click to call built in to the interface so I could attempt to call out on lists from the tool etc,
Effective Business Tool
What do you like best about the product?
The information is accurate and on point for our business. Also, the customer success team is excellent. They are professional and committed to learning how to maximize the effectiveness of the tool for our needs.
What do you dislike about the product?
Restrictions on search capabilities by account type.
What problems is the product solving and how is that benefiting you?
New business generation and marketing within accounts.
Amazing tool and awesome people
What do you like best about the product?
I love the customer service that DiscoverOrg provides. I don't feel like "just another customer", Ben Croll and I have become friends!! I know that if I have a question or need support, I'll have it within a short amount of time and likely within the same day!
What do you dislike about the product?
The only thing I would add, SMB companies be on the platform as well.
What problems is the product solving and how is that benefiting you?
We are solving critical IT problems within the medium and large size markets. The triggers allow us to get near real-time alerts of software upgrades, spend and contact changes within organizations so we can stay up to date and solve problems quickly for our clients.
Recommendations to others considering the product:
Don't hesitate...great tool and awesome partner!
Great Business Development Tool
What do you like best about the product?
Great layout makes finding data inside accounts easy. Love that the phone numbers for many accounts are direct lines, not corporate lines. Saving a search and subscribing is easy too - to get daily triggers.
What do you dislike about the product?
On the expensive side. Some of the accounts have bad data showing them in the incorrect revenue bands and thus do not give us access based on our subscription.
What problems is the product solving and how is that benefiting you?
Able to identify prospects easily and look up additional information about the company when preparing for a prospect call.
DiscoverOrg if you like being treated like crap
What do you like best about the product?
Their dataset is great. Everything else sucks.
What do you dislike about the product?
Their sales team and how they treat you once they realize you don't want to give them more money (they attempt to auto-renew even though it conflicts with the agreement you sign).
What problems is the product solving and how is that benefiting you?
I run IT events and, as stated, they have good data. The rest is terrible and I'll never do business with them again.
Recommendations to others considering the product:
Don't do it.
Discover ORG - Nuspire_Tony Petcou
What do you like best about the product?
1. The details and its accuracy
2. Real time triggers
3. Alerts
4. depth in the details
2. Real time triggers
3. Alerts
4. depth in the details
What do you dislike about the product?
no location counts for the organizations
What problems is the product solving and how is that benefiting you?
business intelligence and this tool allows my teams to be more productive. Client engaging
Recommendations to others considering the product:
this product goes much deeper than names and contact info. Great sales/mktg tool
Great product and spectacular Customer Success team
What do you like best about the product?
I love the integration to Salesforce - it makes prospecting super simple and quick. The accuracy of the data is fantastic, as direct dials are priceless to an inside sales account executive. It's great being able to search companies by the technology products they use so that I only spend my time prospecting into accounts that are market center and more likely to be interested in my solution.
Also, the amount of time and resources this company puts into customer success is unparalleled.
Also, the amount of time and resources this company puts into customer success is unparalleled.
What do you dislike about the product?
Sometimes, the companies I'm looking for in DiscoverOrg haven't been added yet. You can always request that the researchers add that company, but you will have to wait. The product is also pretty expensive.
What problems is the product solving and how is that benefiting you?
DiscoverOrg gives me accurate data, all in one location so I don't have to spend hours searching online for inaccurate or outdated info. The triggers and company info also help me come to cold calls as prepared as possible, increasing my credibility.
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