Calabrio ONE
CalabrioReviews from AWS customer
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Boosts Productivity and Scheduling—Perfect for My Needs
What do you like best about the product?
Scheduling and increasing productivity in the work space
What do you dislike about the product?
For the purpose I use it for it works perfectly
What problems is the product solving and how is that benefiting you?
Productivity
Schedule
Work force management
Analysis and forecasting
Leave application and shift swaps
Schedule
Work force management
Analysis and forecasting
Leave application and shift swaps
up to date information and request provided
What do you like best about the product?
up-to-date information and a request provided.
What do you dislike about the product?
Ease of Use, and some information is not available.
What problems is the product solving and how is that benefiting you?
providing my work hours.
Horrible Service! Nothing but dead ends and automated messages.
What do you like best about the product?
It works when set up and managed properly.
What do you dislike about the product?
I am a consultant who has worked with Calabrio on multiple occasions. While the product itself is solid, it is often implemented poorly, and the company’s support model creates significant challenges. Their pricing approach tends to nickel-and-dime customers, making it difficult to get the necessary assistance without paying top dollar for additional services.
It also feels as though they intentionally make self-education difficult in order to push customers into purchasing overpriced support. For example, I have been trying for months to gain access to Calabrio’s online learning resources, but access has repeatedly been denied unless additional fees are paid. In my opinion, no matter how good the product may be, it becomes irrelevant when the company’s support approach is this predatory.
It also feels as though they intentionally make self-education difficult in order to push customers into purchasing overpriced support. For example, I have been trying for months to gain access to Calabrio’s online learning resources, but access has repeatedly been denied unless additional fees are paid. In my opinion, no matter how good the product may be, it becomes irrelevant when the company’s support approach is this predatory.
What problems is the product solving and how is that benefiting you?
QA and WFM
Calabrio Review
What do you like best about the product?
I appreciate Calabrio ONE for its comprehensive suite of features such as ease of use, it's effective scheduling notifications which simplify my daily task management and easy access. This tool helps organizations improve ease of Integration, which is frequently of use.
What do you dislike about the product?
Users sometimes mention certain challenges with Calabrio ONE, such as its complexity for new users, the learning curve involved in mastering all features, or occasional issues with system integration and limited features.
What problems is the product solving and how is that benefiting you?
Calabrio ONE is a comprehensive platform which helps with addressing key challenges faced by customer service organizations, which solves ensuring compliance to scheduling. This benefits me by increasing my productivity during the day of my schedule.
User friendly
What do you like best about the product?
i love the fact that i not only can see my schedule but my coworkers as well.
What do you dislike about the product?
I dont have an issue, everything works great
What problems is the product solving and how is that benefiting you?
it helps a lot with shift trade without having to visit the managers office
easy to approach
What do you like best about the product?
The timely updates for example when it is time for me to switch channels
What do you dislike about the product?
Sometimes my shift takes a while to be updated
What problems is the product solving and how is that benefiting you?
Its benefiting me by keeping me updated in regards to my shift
Calabrio Review
What do you like best about the product?
having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. Review collected by and hosted on G2.com.
What do you dislike about the product?
Inaccurate Data Analysis. Users find the inaccurate data analysis in Calabrio ONE frustrating, affecting reporting and overall usability.
What problems is the product solving and how is that benefiting you?
The platform ensures precise forecasting and scheduling, balancing staffing levels to prevent costly over- or understaffing. Real-time adherence monitoring keeps operations aligned with dynamic needs, boosting efficiency across teams.
calabrio review
What do you like best about the product?
I like it because of its user-friendly interface, robust reporting, and seamless integration with other systems.
What do you dislike about the product?
areas for improvement, including issues with data accuracy, scheduling, and feature availability. Some users have also noted that certain features are not as intuitive as they could be and that the platform can experience performance slowdowns with large data sets.
What problems is the product solving and how is that benefiting you?
solves problems related to workforce optimization, data silos, and agent performance in contact centers, ultimately benefiting you by improving customer experience and operational efficiency.
Calabrio review
What do you like best about the product?
I appreciate Calabrio ONE for its ease of use, intuitive scheduling features, and strong reporting capabilities
What do you dislike about the product?
I dislike slow loading times, especially with large datasets, poor data transfer to reporting, and inaccurate or difficult-to-navigate reporting
What problems is the product solving and how is that benefiting you?
Calabrio ONE solves problems in workforce optimization, quality management, and customer experience by providing an integrated platform for call recording, workforce management (WFM), quality assurance (QA), and analytics.
Great Product & Team
What do you like best about the product?
I like using Calabrio ONE because it has everything we need to run our contact center operation business which has multiple supported contact channels. I also like how easy it is for administrators to configure.
What do you dislike about the product?
Calabrio's PM team struggled to execute during our analytics implementation. Also their documentation isn't always complete leading to implementation and data extraction delays. Their strong support team stepped up to help us though after providing feedback.
What problems is the product solving and how is that benefiting you?
Providing intelligence on contact reasons and customer concerns.
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