External reviews
External reviews are not included in the AWS star rating for the product.
Commercient SYNC w/Zoho CRM
What do you like best about the product?
Have had very good experiences working with the Commercient team now for a few years. We have a couple of businesses that use differentiating workflows, and they were able to accommodate our needs on both sides. Implementation is a thorough process that takes some time, but they will do what it takes to make sure the outcome is what you envision
What do you dislike about the product?
Implementation time and sync frequency -- but have not run into many issues otherwise.
What problems is the product solving and how is that benefiting you?
Having reliable information readily available for our reps out in the field. Also, being able to push notifications based on our end-all data in the ERP so that it is accurate and from the source.
- Leave a Comment |
- Mark review as helpful
Great at Connectin our ERP and CRM
What do you like best about the product?
Because of the SYNC, we don't have to double-enter our customer information into two different systems, and it helps our entire organization have clarity across the board.
It was a fairly easy process to set up the SYNC agent, Commercient did the heavy lifting configuring the sync to our CRM, and the post-implementation support has been good as well.
It was a fairly easy process to set up the SYNC agent, Commercient did the heavy lifting configuring the sync to our CRM, and the post-implementation support has been good as well.
What do you dislike about the product?
The more often you want the two systems to sync with each other, it's going to cost you. To have a real-time sync can be pretty pricey.
If you upgrade your ERP system and need to establish the sync between the ERP and CRM, it's an extra add-on cost to do that, which I wasn't expecting.
If you upgrade your ERP system and need to establish the sync between the ERP and CRM, it's an extra add-on cost to do that, which I wasn't expecting.
What problems is the product solving and how is that benefiting you?
Having our ERP data at our fingertips within our CRM has been a game-changer for our sales and marketing teams. Our ERP isn't the most user-friendly, so getting that ERP data in a system that our sales team can easily navigate has helped them get more insight on their customers and see their sales data without having to wait until the end of the month or quarter to get a report out of the ERP. From a marketing standpoint, it helps me get a better view of our customer sales and product mix.
Fantastic product and pre/post live support!
What do you like best about the product?
Very configurable and reliable. Set it and forget it! Once you map your data and set the SYNC schedule, you honestly forget about the background process. Reliable uptime and logic prevents a need to touch.
What do you dislike about the product?
Haven't come across any yet. Pricing is reasonable, value is great and they are very responsive to case for support and projects
What problems is the product solving and how is that benefiting you?
2 way sync. Quotes and Orders sync to Epicor ERP. Company and contact management in both systems. Double Entry Demolition.
Excellent Tool!
What do you like best about the product?
Working with a great team, like with Julian. The tool itself is pretty straightforward. This helps us work with the system to accommodate any needs we may have.
What do you dislike about the product?
Since the system is a little straightforward and from our case with our accounting system, we have to make sure data integrity is solid. If the system could be a little better with giving that confidence it would be above and beyond.
What problems is the product solving and how is that benefiting you?
Helps reduce double entry (even triple at times). Also having both systems talk help make the process flow easier and better.
Great ERP sync
What do you like best about the product?
The Sync lets us grab the critical data from our old ERP and move it to a CRM system ( Salesforce). Without facing the challenges of updating/migrating our ERP
What do you dislike about the product?
Nothing, all problems have been on our end.
What problems is the product solving and how is that benefiting you?
Redundant communication, having to update more than one system, sync debug and maintenance, ability to work around an older ERP system, sharing internal data
Integrating Salesforce and NAV
What do you like best about the product?
Purchased the integration for our company with multiple sites over the globe. The integration worked well and allowed geographically distant members of staff access to information without having to access the ERP or to take the time of administration staff by requesting reports.
What do you dislike about the product?
The contract could have been clearer to me, however that is down to me and not commercient. Sometimes the reports can be tricky to create, especially when they are complicated.
What problems is the product solving and how is that benefiting you?
Salesforce does not "Sync" with Ms Dynamics, with a sales team all over the globe we need a solution to integrate sales and customer data with salesforce. Sync does this for us well.
Quality service and support
What do you like best about the product?
Good software linking SalesForce with our Sag accounts application
What do you dislike about the product?
A few technical issues but always received good support
What problems is the product solving and how is that benefiting you?
Linking Sage accounts application to SalesForce
One stop solution for integration of ERP with CRM
What do you like best about the product?
The team they put on the task is super skilled in their field and provides an amazing smooth service. Also, it is very customisable solution and the team can actually mould the solution as per your needs
What do you dislike about the product?
It took little longer than expected for the team to implement the solution. But, since i am really sastisfied with the final version, i have no complaints at all
What problems is the product solving and how is that benefiting you?
It has actually developed lot of formulas and database which makes the enture process of invoicing very easier
showing 21 - 28