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3 Year Customer With No Regrets Adding On MDR
What do you like best about the product?
Sophos MDR has allowed us to provide 24/7 detection and response for our district. As a public school, we don't have a full-time team watching things after hours or on weekends. With cyber threats increasing in the public sector, we had to come up with a solution not only for peace of mind but to meet the requirements for cyber security insurance.
Sophos has been incredibly patient and helpful during our transition from using them as an AV solution to managed detect and response.
Sophos has been incredibly patient and helpful during our transition from using them as an AV solution to managed detect and response.
What do you dislike about the product?
It's hard to find "something" to put here when you're honestly happy with the product you're using and the process getting you to where you wanted to be.
The only thing that could come close to a dislike was a few of the initial meetings had some overlap. ie, spending 20 minutes reviewing things during one meeting you just went over the week before with a different team.
The only thing that could come close to a dislike was a few of the initial meetings had some overlap. ie, spending 20 minutes reviewing things during one meeting you just went over the week before with a different team.
What problems is the product solving and how is that benefiting you?
The first month we were using MDR, we had an incident with a high school student attempting to bypass UAC. He downloaded multiple scripts, and one of them contained malicious code. Within minutes of this incident, my cell phone rang, the agent informed me of what they detected, what device this was on, and the actor in question. This allowed us to identify this incident's location quickly, isolate the PC in question until we were comfortable it was clean for use, and inform administration of this student's misuse of school property.
This addressed one of the two major problems we had. One was the ability to identify threats this quickly. The other was ensuring we had a solution to address issues outside our regular working hours. The latter of which helps us sleep better at night.
This addressed one of the two major problems we had. One was the ability to identify threats this quickly. The other was ensuring we had a solution to address issues outside our regular working hours. The latter of which helps us sleep better at night.
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Quality MDR service
What do you like best about the product?
Constant 24/7 monitoring with good response times. Escalation to higher-tier MDR analysts happens quickly.
What do you dislike about the product?
Lower-tier analysts sometimes have gaps in their analysis of complex detections, attempting to correlate two or more unrelated data points.
What problems is the product solving and how is that benefiting you?
Covering the 2nd and 3rd shift for endpoint detection and monitoring of corporate assets. My SOC is only on-call during this time. Off-loading some of this monitoring also frees time for other security-related projects on my team.
Take The Stress Out
What do you like best about the product?
The support time, Deployment and dashboard easiness.
What do you dislike about the product?
application control has to imrove little.
What problems is the product solving and how is that benefiting you?
Threat analytics and reporting.
Night and Day - Sophos has your back.
What do you like best about the product?
We have them do everything, from detection to remediation.
They do not have to bother me for the faulse positives.
They send reports via emails upon any case they remediated.
They do not have to bother me for the faulse positives.
They send reports via emails upon any case they remediated.
What do you dislike about the product?
They can not offer laundry services.
There is not anything to dislike about thier service.
The emails are seldom because they analyze and apply patch to their search and destroy database constantly.
There is not anything to dislike about thier service.
The emails are seldom because they analyze and apply patch to their search and destroy database constantly.
What problems is the product solving and how is that benefiting you?
Lack of quiet nights. Being able to sleep at night without phone calls from network security personnel. More productive during the day, not having to worry about compromise.
Sophos augments local IT staff by providing additional help with security real time/ log evaluations
What do you like best about the product?
Sophos MDR is always in the background. For us, most of the time MDR is in the background. When an event requires additional oversight, they communicate fast and help as needed.
What do you dislike about the product?
There is nothing I dislike about the product. On occasion, submitted support tickets can take 24 to 36 hours for a response.
What problems is the product solving and how is that benefiting you?
At this point in time we have no issues with Sophos MDR.
its a good solution
What do you like best about the product?
the product is user-friendly and the console too
What do you dislike about the product?
nothing as such was not able to find any flaws
What problems is the product solving and how is that benefiting you?
EDR capabilities
Sophos Managed Threat Reaponse
What do you like best about the product?
It is easy to configure and implement. Also easy to integrate this with other soc tools.
What do you dislike about the product?
Creating use cases need some complex queries to configure.
What problems is the product solving and how is that benefiting you?
It has helped to integrate the incidents in soc tool and improved the alert monitoring.
Solid products overall; troubleshooting times can be improved in case of problems.
What do you like best about the product?
The product(s) are easy to deploy and operate, and was able to be set up via cloud.
In general, the cyber-security suite performs well against continuous threats to our organization and offers us a centralized overview of this data in a highly efficient manner.
Responsive support services.
In general, the cyber-security suite performs well against continuous threats to our organization and offers us a centralized overview of this data in a highly efficient manner.
Responsive support services.
What do you dislike about the product?
Support is not always able to resolve critical issues on time. For example, a resolution has not yet been found to detect niche viruses. There was also an occasion last month where a back-up firewall failed to operate as intended, and we had to bring in external specialists to find a way through the problem. Sophos support had failed us on that occasion.
What problems is the product solving and how is that benefiting you?
The products - Sophos Antivirus & MTR have been fairly straightforward to install, deploy and operate. The cybersecurity infrastructure pretty much runs itself and provides real-time, dynamic updates on all connected devices across our network. We have been able to stay protected over the long term, despite a few issues related to niche virus detection and backup firewall device(s) during the last few months. The teams are very responsive to our requirements and troubles and go out of their way to ensure our issues are well looked into.
Overall, our experience has been fulfilling.
Overall, our experience has been fulfilling.
Sophos MTR
What do you like best about the product?
Strong threat detection and response. Easy to use
What do you dislike about the product?
They should provide technology training to customer and improve customer support response time
What problems is the product solving and how is that benefiting you?
Threat feed and use cases are good. It save time
This is very good excellent service for threat hunting, detection and incident response.
What do you like best about the product?
The best feature is very easy to manage. And the best quality is threat detection in fast time. This treat hunting feature is very powerful and strong. The team is very fast to provide incident responders with solutions.
What do you dislike about the product?
This is very costly. The price is very expensive. And please provide a Live Response command line interface in Intercept X Advanced Package. And provide call support.
What problems is the product solving and how is that benefiting you?
Sophos Managed Threat Response is solving threat hunting and threat detection. And they provide Cryptoguard ransomware file protection. It is a very beneficial feature.
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