Our use case for automating with UiPath Platform involves different types of processes, such as processing documents like invoices that need to be updated into the SAP system on a daily basis for payment processing, mimicking the steps that a human user performs.

The best features I appreciate about UiPath Platform are its continuous growth and improvement, evolving from standard automation to more advanced agentic solutions which enhance decision-making capabilities.

UiPath Platform serves as a comprehensive solution for all business processes to be automated, including features such as communication mining that extract automated processes from business users and UiPath Insights for reporting benefits from our automations, including hours saved and business value saved.

With agentic automation on UiPath Platform, I handle components like people, robots, and AI agents through a centralized platform, the UiPath Orchestrator, which allows business users to monitor, manage, and trigger their automations at desired times.

I have been using UiPath Platform for nine years now, and one area for improvement I find challenging is the frequency of product updates; rapid upgrades, such as from version 2022 to 2024, complicate the migration process for organizations with many automations, especially those running on legacy systems.

I have been using UiPath Platform for nine years.

In terms of stability, I would rate UiPath Platform a nine.

Regarding scalability, I find it to be a scalable solution, rating it an eight out of ten.

I would rate the technical support for UiPath Platform an eight.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

Deployment timelines for UiPath Platform vary by project; for low-complexity automation projects, it typically takes around three to four weeks from start to finish.

The setup for monitoring tone or sentiment in messages entirely depends on how each organization configures its communication, as there are different ways to install the product, both cloud-based and on-premises.

In my organization, there are over 100 business users utilizing UiPath Platform for their automation needs, while a development team of 10 focuses on developing those automation processes.

Since automating with UiPath Platform, human error has reduced to 0% because the process we automate relies on the standard process that humans perform, and it is significantly faster; for example, while a human takes about five minutes to send an email and raise a ticket, automation reduces that time to just a couple of seconds.

Regarding pricing, I find UiPath Platform to be relatively cost-efficient compared to other automation tools on the market, ranking it first against options such as Blue Prism and Automation Anywhere, particularly when considering the value and capabilities offered.

Currently in my organization, I am deploying UiPath Platform on-premises, but I am considering a hybrid option to leverage some cloud features due to our security requirements.

I prefer UiPath Platform over other software such as Power Automate, ranking it first due to its long-standing presence and the ease of use it offers compared to newer tools, particularly because I have experience working with both.

The UiPath Academy courses serve as my primary source of learning for UiPath Platform, having started in late 2016; there are now over 200 courses available, making it the best resource for gaining detailed knowledge and hands-on experience.

For anyone looking to implement UiPath Platform, I definitely recommend starting with a proof of concept using their 60-day trial version and also engaging with the UiPath Academy for a better understanding of how the platform works. I would rate this review an eight.

UiPath Platform is used for building enterprise robots to speed up work in FinTech departments, automating use cases relevant to financial businesses. For some of the use cases, UiPath Platform has provided a 60% reduction in manual time effort, and human error has been reduced by 80% because the system performs great work with proper exception handling.

UiPath Platform is very robust compared to other platforms and is very easy to use with a friendly UI. It has a lot of creative potential that can be implemented. UiPath Platform has helped reduce manual work by eight hours per day, and over the whole year, it has benefited the company and firm significantly in terms of pricing, budget, and cost. The team is looking forward to using it in other processes that are in queue.

The newer version that has been upgraded has some bugs in it because the studio is not working properly as it was in the previous version. When making bots, there are selector issues where elements that need to be clicked cannot be properly selected or passed on to other team members.

The new version is causing issues, sometimes crashing, and selectors cannot be opened. When it crashes, all work must be redone, which is very annoying. The UI is very advanced and looks great, but the selector issues and crashing still persist.

When a bot is developed in two or three hours, it should not crash suddenly and force a redo of the work. The team is automating processes to reduce time, yet this issue increases development time. An update would be greatly appreciated so that work can be done better.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating. Feedback could be provided to the team responsible for looking at these bugs to explain what the issue is referring to.

The UiPath Platform has been used for almost the whole career, spanning about five years.

The issue being faced while developing bots is that it sometimes crashes on its own during work, or it is not picking up the selectors. If selectors are opened, it is just not allowing editing or making them dynamic.

The stability of UiPath Platform was a nine in older versions, but now it has dropped to an eight because of the annoying issues where it crashes after a lot of work has been completed, forcing a redo. Having deadlines and having it crash repeatedly is very frustrating.

In terms of scalability, UiPath Platform is definitely scalable.

The technical support for UiPath Platform is very good. Contact with the IT support team was made last year, and their response was timely, allowing issues to be resolved effectively, which is good in comparison to other tools.

The initial setup of UiPath Platform is very straightforward, and anyone, even a non-technical person, can do it.

Power Automate and Automation Anywhere have also been used, but UiPath is majorly in all processes. In comparison with Power Automate, it is a much more complex platform. UiPath has all the templates ready to be built and has the REFramework, which is very suitable for complex solutions because all the exception handling is ready to go, and the solution just needs to be integrated, and then it is ready to run. On the contrary, Automation Anywhere and Power Automate are very complex because everything must be done from scratch, and there is not much advancement or variety of activities in those platforms.

Agentic Automation in UiPath Platform has not been used yet, but it is something to look forward to, and a new certification is being pursued. There will likely be some use cases in the team to replicate that. Monitoring the tone or sentiment in messages is not a current focus. UiPath Academy is used to learn about new things coming, like Agentic AI, and work is being done on that as well. The team is also working on the document understanding feature that UiPath Platform has for developing custom models.

UiPath Academy has been very helpful, especially for learning new features. The videos and descriptions about everything are very good, explanatory, and detailed. The documentation and the UiPath forum are also very beneficial because many issues are already posted there and resolved, making it easy to find solutions or resolution notes.

The thoughts on the UiPath Platform user community are very positive. It is great because other platforms lack such a community. If a search is needed for something about an error in Power Automate, it is challenging to find a solution because the documentation is very limited. In contrast, UiPath Platform community is vast, filled with talented individuals, with technical support staff often commenting on posts, which is very helpful. The community should continue that great work.

UiPath Platform has advanced very quickly. It would be recommended to other companies or startups because, compared to other products, UiPath Platform is excelling in marketing, technological advancements, and community services. Automation is needed to minimize manual processes, save money, and save time.

The overall review rating for UiPath Platform is 8.5 out of 10.

I work for a company with many use cases that we have handled. We are working with different departments of the company and have automated their daily basis tasks.

The main use cases include Excel automation and email automation. We did not use communication mining.

I think it is easy to use, and the main feature is that you can handle a large scale of automation with it.

I am working with UiPath Platform for automation. The main benefits that I have seen from UiPath Platform are that we are using the Enterprise version, and there are more than 100 processes in which we are working. It is working fine, and mostly we are using Excel automation, which is not giving any failures; it is working very well.

I think the environment of UiPath Platform is very human-friendly and easy to use. If I want to add something, I can add it from the dependencies, the packages, or I can download from UiPath store as well. For complex projects, we can use things from UiPath.

There are a lot of things to improve, but we actually automated their business tasks; that is why we are not needing to change anything.

I did not think of anything. I think they are developing very well; everything we think of, they put it on there. There is no need for something additional.

I do not think about disadvantages right now, but you can say the only con is the price; it is costly compared to Power Automate, which is not much.

What you think in your mind about new things, UiPath Platform already puts there; there is no need to add or ask for things to add, as they are already added.

It has been four years that I have been working with UiPath Platform.

We have handled this with multiple exception handling. We are using exception handling so that if any error occurs, the bot handles it.

We have not experienced scalability issues yet.

I have escalated questions to the technical support team one or two times. I asked some questions about updating UiPath Platform, and they supported us very well through Zoom and by email as well.

I think four out of five for the tech support.

I have started my career with UiPath Platform and till now I am using this, so it has been four years, and because of UiPath Platform, I am working in a very large company right now.

Before this company, I was using the Community version, which was working like Enterprise. We can use the Community version for our production as well. There is a UiPath community as well, and if we have any questions regarding anything updated in UiPath Platform, we can get answers from there; there are multiple MVPs who support very well.

An implementation team was used.

The price is costly, but our company is paying for it, so we are not involving ourselves in that aspect. I think it is very costly, but depending on our use, it is worth it.

I think it is Power Automate, the competitor of UiPath Platform right now.

If we want to learn anything, we are going to learn from UiPath Academy and from YouTube as well.

We can learn easily from UiPath Academy, and their explanation is very good.

I will definitely recommend UiPath Platform as a product or solution to others.

I think that UiPath Platform is the number one RPA tool right now. The price is high because they are giving everything in one platform; that is why I think they are asking that much money. The price can be good for other countries, but we are right now in Pakistan, and in Pakistan, this price is very large.

I gave this review a rating of nine out of ten.

I use UiPath Platform for development and also use Orchestrator for publishing packages. I am also exploring Agentic AI. I think UiPath Platform is a great platform in the RPA market.I appreciate Agentic Automation, but currently, I am just conducting a proof of concept on it. I am not using it for my work, only for learning purposes. I do not see much improvement there because I am not using it end to end.

I think the user interface is really great in UiPath Platform.The feature I do not like right now is in the Orchestrator. The previous 2022 version of the Orchestrator is great compared to the current version. Until you refresh it, you cannot see what the jobs are running. Previously, it had auto-refreshing capabilities or something similar, so you could easily see what was happening. Now you have to click on the refresh button to see exactly what is happening with the job while it is running.

I think UiPath Academy is a little confusing. Back in 2019 or 2022, it was good. You could clearly understand which exact course you wanted to pick and what you wanted to go through. Currently, there are bundles of courses. When I recently referred UiPath Academy to my neighbor who was interested in learning automation, I was literally confused about which Academy course I needed to refer. Previously, there was the developer certification, the standard certification, and the REFramework certification, which is advanced. The foundation and standard certification have now been divided into six or seven parts. It is very difficult to go through all those six and seven modules and send them to someone. Previously, all of these modules, which were six, seven, or maybe eight modules, were in just one course called the foundation UiPath course. It was much better when you could directly refer this course to someone instead of sending all those links or URLs.The only other thing is the budget constraints they might be having, such as going with lesser-cost tools instead of higher-cost tools.

I have been using UiPath Platform for seven years in my career overall.

Regarding the software, there is nothing regarding stability that I am concerned about. I do not think stability is the issue. It all depends on the bot and how the developer is creating it and how efficiently they are making use of the recent activities or recent advancements in UiPath Platform. Considering UiPath Platform, I do not see any stability issues.

I would rate the support at eight.They are good and best at their work. I have not directly contacted them for my personal proof of concept, but I have contacted them because of work. We are a premium client for UiPath Platform, so we have meetings every alternate week with them. We can post our doubts or any other questions we have, and they are very good with their replies.

I tried to use Power Automate, but initially I started my career with Blue Prism. I started learning it for three months or maybe two months. Somehow I did not the UI and user interface. Then I moved to UiPath Platform and I loved it. That is the reason I am staying in this technology for seven years. Recently, about six months ago, I started learning Power Automate as well. Power Automate is great, but as I am into UiPath Platform, I could not connect to it more. The Power Automate interface is great compared to Blue Prism. However, the thing with Power Automate is they have many connectors, and I think most of the connectors are paid. I think UiPath Platform is far better than Power Automate. People nowadays are moving to Power Automate because of the charges they are putting on the robots because it comes with the Microsoft bundle package.

I do not see any difference with the deployment of UiPath Platform. It was easy initially and even now. I think they have not changed much in the deployment.

One person can deploy it easily.

This is a tricky question because UiPath Platform is a little more costly than other tools. Comparatively, big companies can be using it, but small companies are limited to their budgets, and I think they might prefer Power Automate over UiPath Platform.

The deployment and maintenance are handled by UiPath Platform. Currently, our Orchestrator and everything is handled by UiPath Platform. We are in the cloud right now using UiPath cloud. They are taking care of it. Previously we used to have this on our own company's servers, so we just had to make sure it runs twenty-four seven. The deployment administration is something I am not sure about regarding the deployment server and administration. As a developer in the current organization, we take requirements from the client, develop it ourselves, test it ourselves, and deploy our automation. We do not have a particular team for development, testing, or deployment. We handle our own use case end to end. I do not see any issues there. I think it is pretty feasible and easy to handle the deployment in UiPath Platform. My overall rating for this review is eight.

My main use case for UiPath Platform is Finance RPAs.

Since we are not in the cloud, one of the features of UiPath Platform that I enjoy the most is Document Understanding. In the back office applications such as employee onboarding, the features of UiPath Platform have been a great benefit to us.

I don't think I'm capable of answering that, especially since I'm still not in the cloud. I believe that there are so many things that we as a company have to benefit from, and I don't have any comment yet as to what something new should be in the program.

I have been using UiPath Platform for about five years.

I have not experienced any downtime, crashes, or performance issues with UiPath Platform.

UiPath Platform grows well with the growing needs of my organization, but we haven't maximized its full potential.

I would evaluate my customer service and technical support experience with UiPath Platform as good to fair. On a scale from one being the worst to ten being the best, I would rate my customer service and technical support as eight, because I believe that our current partner needs to analyze other partners to make sure that we get a better experience.

Before selecting UiPath Platform, we analyzed Automation Anywhere, but we decided to stay with UiPath.

We don't have any issues when it comes to the deployment, especially because I believe we've had good partners that have guided us in this process. My experience with deploying UiPath Platform has been good.

We have basically made sure that the talent that we have inside the team is prepared for understanding our partners and taking our strategy to that next level, which has been the biggest benefit that I have seen from using UiPath Academy.

The return on investment has been significant, especially in finance and reconciliation. With UiPath Platform, something that used to take two weeks to be done is now completed in one day. This has helped us save in terms of FTEs that we used to hire for this specific process and avoid human errors, which gave us penalties, financial penalties in this case.

The pricing, setup cost, and licensing for UiPath Platform are great. We don't have any issue with the pricing, and I think it's fair. With the amount of capabilities that we can get, it's good pricing.

The follow-up from the account executive during my evaluation process of UiPath Platform stood out both positively and negatively.

We've expanded usage of UiPath Platform. I would advise that before determining the license for UiPath Platform, one should first determine the strategy. Once you have that, then select the right UiPath product for that specific strategy.

On a scale from one being the worst to ten being the best, I would rate my overall experience with UiPath Platform as a seven.

Our main use cases for UiPath Platform are trying to automate as many processes as we can through our company to improve productivity and to reduce mundane tasks for our organization.

I have been using the agent features recently on UiPath Platform, so I have been building agents to supplement some of our processes. I have really been enjoying the agent and agent builder process.

The time to market with the features of UiPath Platform, to be able to quickly spin up a POC and then put that in production within weeks to months versus sometimes years is significant. It is a much quicker process.

My overall experience using UiPath's Agentic Automation capabilities has been good. I and my teams have used the vendor's UiPath Academy courses. I had to do extensive training because I was fairly new to the team. I found my best way to learn the product was actually using the product. I went through training, but creating POCs or demos helped me learn better.

Regarding the value gained from being part of UiPath's user community, I am somewhat new to the team. I have been getting involved with community activities, and being able to talk to other companies with similar enterprise-type solutions has been valuable. Reaching out to the community has allowed me to talk to product developers and engineers.

UiPath Platform usage is expanding every day. We are a large company with many use cases, and either by word of mouth or through our product owner, it seems to be growing rapidly. I use Agentic AI, and our current experience with its ability to extract data points has been doing really well. It requires fine-tuning, but the data we are getting back is within a threshold of between 85 and 90% accuracy.

An example of time saved with Agentic AI would be taking customer information from numerous emails that would require manual human processing. Running an Agentic process takes minutes compared to what could take an adjuster anywhere from an hour to days depending on the information volume.

We use IXP and RPA processes with UiPath Platform for many of our automations. Our organization has automated processes with UiPath Agentic Automation in all aspects of our company, primarily focusing on frontline workers. By leveraging Agentic Automation, there are definite cost and time savings.

The biggest thing for us regarding how UiPath Platform can be improved is that the product itself seems to be evolving, however, it does not seem to keep in mind enterprise solutions. It seems to be focused more on small to mid-range companies.

The company I work for is a large enterprise and it seems enterprise features are an afterthought. Focusing on enterprise-type solutions and then working with those enterprises to help build the product is key.

I have been using UiPath Platform for probably four to five years.

It seems to be pretty stable and reliable in my assessment of UiPath Platform. I have experienced downtime, crashes, and performance issues with UiPath Platform. That said, whenever we have issues, we open an incident ticket and I feel the response from support is good with good response rates.

UiPath Platform has the capability of scaling with the growing needs of our organization. I know there are challenges we run into, however, it is a growing platform. We are still trying to figure out the limitations.

I would evaluate customer service and technical support for UiPath Platform as pretty good. We run into issues where there is a lot of back and forth unless we put it on urgent, we do not hear things right away. Support could be a little bit better; however, for the most part, it is pretty good.

On a scale of one to ten, I would rate customer service and technical support as a seven. As an enterprise customer, when we have mission-critical applications that need support, it would be nice to have a different tier of support.

Prior to adopting UiPath Platform, we were using Blue Prism.

The deployment was painful. We're an enterprise. So we're building some things in a non-prod environment in a tenant, and then trying to move things to a production tenant has been extremely difficult. We know that there's new things coming to help with that, however, right now it's very challenging.

Regarding return on investment with UiPath Platform, it is still unknown as they are still working on the numbers to figure that out.

Our PO handles all pricing, setup costs, and licensing aspects, so I have not had to deal with much of the pricing.

Other platforms Microsoft products, Power Platform, and Blue Prism were products we used before selecting UiPath Platform.

I was not involved with the evaluation process comparing these options. The factors that led to considering a change were related to cost, complexity, and the ability to do certain things that one product could not offer that the other could.

I would rate UiPath Platform an eight out of ten.

If you are interested in UiPath Platform, my advice is to utilize the labs, including the new lab interface where you can test and POC functionality. If an enterprise is looking to see what the tool can do, getting hands-on experience and trying the functionality is important.

My main use cases for UiPath Platform include bot automation, Agentic agents, and AI, with specific use cases that are healthcare-centric, while also leveraging technologies that the platform brings, such as RPA bots and agent orchestration.

Implementing these features from UiPath Platform has benefited my organization as we reduced DSO and improved clinical effectiveness and timeliness, leading to improved employee efficiency and accuracy.

The feature of UiPath Platform that I appreciate the most is the orchestration.

UiPath Platform can be improved by being able to leverage what we have, and from an AI capability perspective, having a chat or voice capability on the platform would be beneficial. With Maestro and the concept of being able to orchestrate across other solutions is phenomenal and great, but I would also appreciate being able to just stick with one solution.

I have been using UiPath Platform for six years.

I have not experienced any downtime or performance issues.

UiPath Platform scales with the growing needs of our organization extremely efficiently.

I evaluate my customer service and technical support as top-notch. On a scale of one to ten, I rate my customer service/technical support as a ten.

They have been highly responsive. In every cab meeting or conversation with senior leadership at UiPath, they have made things happen, and my account executive and solutions executive have also made things happen. I cannot say enough about how great the team that supports us is.

Before selecting UiPath Platform, we looked at some other vendors, and I have a background beyond the current relationship, as I have used UiPath Platform in other companies, which helped accelerate our decision-making.

My experience with deploying UiPath Platform is very positive.

We are seeing a return on investment with UiPath Platform.

My experience with the pricing, setup cost, and licensing of UiPath Platform is positive.

Prior to adopting UiPath Platform, we were considering other solutions, including purpose-built solutions from companies such as Tenor and also Blue Prism and OpenAI's ChatGPT.

My advice to another organization that's considering UiPath Platform is to understand your journey and what you're trying to accomplish. UiPath Platform can do it, and I don't have any concerns or questions around the technology or the capability or the organization to support. Another customer would need to be prepared and understand what they are doing and why.

I rate UiPath Platform ten out of ten.

My main use cases for UiPath Platform are office automation, business, and accuracy.

The feature of UiPath Platform that I appreciate the most is the Desktop Studio. The Desktop Studio allows quick developments, and the IDD is fine, with search being great. It's easy to show, and it's quick to handle.

My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced. The community experience for the AI is limited because putting the error codes into the community search field doesn't return many results. However, a lot of information from pre-AI, before 2022, is still accurate and helpful, but the cutting-edge content just isn't in the community yet.

There should be better training on UiPath Platform. I wish I could search UiPath IXP training and have a course pull up as the first result without having to dig through a bunch of links, dead-end links, and random things. Easier access for training would be ideal.

I have been using UiPath Platform for seven years.

I assess the stability and reliability of UiPath Platform as excellent, with uptime always being 100%, and I've never noticed it being down for any reason. I've never had to submit a ticket or be in the red for downtime, so it's been great.

UiPath Platform scales appropriately with the growing needs of my organization, as if there's ever a need for more licenses, we can always get that and adapt, adding unattended bots or more units or consumables as needed.

We have not expanded usage significantly yet, as what we have is suitable for our needs right now, but as more business units and business people see what we're doing, I'm sure there'll be a bigger need for more licenses and everything.

I would evaluate customer service and technical support as lacking; we're on the Bronze tier support plan, which is honestly miserable. Every time there's an issue, I receive one email a day, with replies coming at midnight.

When I was working on the AI content, it was brand new to me. I emailed support with the error code about what was going on, but they replied with troubleshooting steps I had already completed. They then emailed again with another step that didn't help, forgot my ticket, and didn't communicate for days. I had to contact our sales agent to get a person on the phone to help me, and the issue was resolved in 30 minutes to an hour, demonstrating that they took a support ticket that could be settled quickly and stretched it over 10 days. It was not great.

Prior to adopting UiPath Platform, we were not using another solution to address similar needs.

We pushed Agentic AI to production in early September and so far, we've saved roughly 72 hours. It's processed 400 emails, specifically 400 purchase order emails that we use it for.

I have seen return on investment with UiPath Platform. We have roughly 30 automations, some that run once a quarter, some once a month. Mostly they run throughout the day, saving us around a thousand hours per month, and we have done that for the past seven years or so.

When comparing UiPath Platform, I didn't evaluate much positively or negatively as it was already selected when I joined, and I got put into it.

My advice to other organizations considering UiPath Platform is to definitely attend Fusion, as there's a lot announced and many things to learn, especially for small shops. There's only so much you can learn while you develop and handle everything else, but there are many hidden elements that some tribal knowledge helps you learn.

My overall experience using UiPath Platform's Agentic Automation capabilities indicates there's a lot to learn. I couldn't find much training on it. I looked on YouTube and within the UiPath community, and a lot of help came from our sales rep who connected with us and helped us along.

I would rate UiPath Platform overall an eight out of ten.