UiPath Robot

I have recommended UiPath Platform to our customers who are using it, and we have staff software developers who deploy UiPath Platform on behalf of our customers.

My customers have used UiPath Academy courses, with the free online courses that they register for being the ones that they have taken. UiPath Academy is very beneficial for them.

They get benefits from it by starting to automate their basic processes, which include Excel automation, user interface automation, and API integration. After that, they immediately started on the basic automations.

The features I find most valuable in UiPath Platform are the AI capabilities, particularly any feature dealing with AI, such as document understanding. The AI part of it actually makes a lot of sense, so anything dealing with agentic AI is valuable.

The fact that agentic automation can be done continuously without any human intervention helps to overcome problems and reduces the human errors that come with it, allowing you to handle a large volume of processes.

I think there is room for improvement in UiPath Platform, especially to do more with the various integrations. They could improve from a cost perspective because ideally, the customers that we are positioning to UiPath Platform are really big enterprise customers who can afford it. From a cost perspective, not really from a feature perspective, I see customers shying away and trying other automation tools, including tools like Cloud.

I would like to see more integrations in the future, especially on the cybersecurity part, with more integrations into database and database activity monitoring tools.

I have been working with UiPath Platform for almost four years.

UiPath Platform is stable overall.

UiPath Platform is very scalable.

I would rate their technical support a ten out of ten.

The deployment usually takes about three to four days for the infrastructure setup, which does not take long. What takes long is building the logic, either into the agentic AI or building the logic into the process itself.

I help my customers to implement the product, and the deployment is very straightforward, especially with the SaaS version of UiPath Platform.

I would recommend looking at other automation tools, including Cloud, as I have some customers who are trying out the paid version of Cloud, and it is doing some of the automations that UiPath Platform would be doing. However, UiPath Platform is a bit more expensive.

My thoughts on UiPath Platform's user community are that it is really good, and especially for this part of the market, they have really maintained it because there is a very active user community, with quite a lot of engagement here in Nairobi.

I would recommend UiPath Platform to others, and I have been working in this field of IT for maybe twenty-one years. I give this review an overall rating of ten out of ten.

I worked on a maintenance project for a European client on UiPath Platform approximately six months ago. The project involved SAP automation on UiPath Platform, where we automated several repeated tasks for the SAP application.

I explored agentic automation, but since it was a maintenance project for SAP on UiPath Platform, we did not get the opportunity to use it there. However, I see significant potential for agentic automation in other applications. For example, in Workday, there is a lot of manual work to be done by HR teams and many other teams. If they add customizable features and reports, I believe it will be more helpful compared to UiPath Platform.

UiPath Platform definitely helps us reduce a lot of human errors and accelerates the outcomes of repetitive work. It helps us finish tasks faster than humans would.

The Orchestrator and Unattended Bots in UiPath Platform are the most valuable features for us. Without human intervention, they help us run automations. I can run the bot 24/7 and respond to emails during nighttime, since I cannot be available for 24 hours. UiPath Platform helps us respond to emails, run schedulers, and accomplish many other things. UiPath Platform has a lot of features.

UiPath Platform could focus more on including legacy applications. Currently, SAP, Workday, and a few other applications are legacy systems that they support, but they could work more on Workday and add more features for it.

Right now, I would rate UiPath Platform at nine out of ten. If they add more features for Workday, since we now have a lot of customers using Workday, it would be helpful for us to propose UiPath Platform to Workday users. With additional Workday features, I could give them a perfect ten out of ten.

I was not working with UiPath Platform for the last five months. Currently, I am working with Playwright.

I can give UiPath Platform a nine out of ten for stability.

I can give UiPath Platform a nine out of ten for scalability. I say this because of Workday. If they add more features, I would definitely give them a ten out of ten.

I will give a ten out of ten for technical support from UiPath Platform. They respond to our queries and provide support whenever we need it, always on time. They support us even in regional languages as well as in English, and they can help us with any requests.

The initial setup for UiPath Platform is very simple.

Mostly, the implementation team requires our help for setup, but UiPath Platform already has the handbook and manual available on their website. If they need any additional help, they pull me in and we have a meeting to set everything up for them.

Overall, I give UiPath Platform a final rating of nine out of ten.

UiPath Platform has a valuable user community. Community happenings are occurring in multiple metro cities here in India. In Chennai, there have been multiple community meetings held recently, and I have participated in two of them. When you attend these meetings, you share knowledge and learn about the latest developments. The UiPath community is really good, and whenever there are community meetings happening in Chennai, I am mostly present.

Regarding agentic features, I learned about them when I was part of an event where they discussed the agentic features of UiPath Platform. However, I have not tried them yet because I did not get the opportunity to do so.

UiPath Platform has helped reduce human error and free up employee time as we implement use cases in production for automation. We have manual end-to-end processes and receive requirements gathering from the business and clients, then implement those manual processes through automation. For example, in an address-related use case, humans sometimes make mistakes due to human error. However, through automation, we validate the data captured from the application or from attachments, and our automation checks the postcode to validate whether it is correct. If it is, then we consider it valid. This type of use case was delivered recently.

I have been using UiPath Platform for the last five years while working for a banking client, specifically for TSB UK bank. I was delivering multiple use cases related to fraud, mortgages, and other processes. Recently, I started working on use cases related to HR, such as claims, addresses, national IDs, and personal information.

I recently started using the Agentic Automation feature with the product. I just completed one proof of concept related to loan approval through Agentic only. I created one agent and mentioned the system prompt and user prompt regarding the business requirements through the agent. The agent was called through UiPath Agentic via Maestro. I called and mentioned all the logic related to in which cases to take decisions and in which scenarios we need human intervention for manager approval. Recently, there was a loan request use case where if it involves less than 5,000 pounds, we can approve this loan amount without manager approval, provided we check the validity of the customer, designation, and other details. If it is more than 5,000 pounds, we do not take the decision and send the details to our manager through Action Center for the manager to review the details and approve the loan amount. Once approved, our agent continues to send email notifications regarding the loan approval. The proof of concept I created is already implemented.

UiPath Platform has helped reduce human error and free up employee time. It validates data captured from applications, such as postcode validation, thus enhancing accuracy in processes.

The best part is that if I have resources that are not well-trained in UiPath Platform, I can train them within two to three days, and they can start working on UiPath Platform. Additionally, there are multiple training materials available from UiPath that are very useful for our resources and our developers.

I have noticed some drawbacks and downsides that require improvement not just in UiPath Platform but in all RPA tools. Recently, all RPA tools were reduced in the market due to some GenAI or other tools. After that, UiPath included multiple features, Agentic, Maestro, and GenAI capabilities. Each and everything is now available in UiPath Platform, including creating agents and calling LLMs. This is the good part in UiPath Platform. I see the market, and UiPath Platform is growing, and we already saw some improvements in UiPath Platform.

Regarding improvements, I am not completely sure, but I know that in UiPath Platform, IXP is available. It relates to an upgraded version of Document Understanding. Through IXP, we can automate processes related to communication and capturing information from chats and everywhere. I am not entirely sure if we need to purchase an additional license for this, but that is my understanding.

I have been using UiPath Platform for more than seven years.

In our case, I am not facing any monitoring-related issues in UiPath Platform because whatever processes we delivered, our support team and maintenance team are validating and monitoring all the details related to our processes in Orchestrator. I thought about how to integrate Dynatree in our Orchestrator. However, I am not completely aware regarding that, but I thought we would implement it in our process.

If I have to rate the technical support of UiPath Platform on a scale from one to ten, I would give them a nine because whenever I raise a ticket, I always receive a response from UiPath Platform support team. Sometimes I am not aware, but I reduce one point just because of some instances from one or two years back. However, as I remember, whenever I request support regarding our technical issues, UiPath Platform resolves my issues.

UiPath Platform implementation is done by a different person. I am doing something related to requirement gathering and solution architect type.

I am familiar with UiPath Platform.

For now, we can discuss the on-premises version. I am familiar with the on-premises version, and it only takes a few hours.

One person can do the deployment.

We are using the vendor's UiPath Academy courses.

The biggest benefit I have seen from UiPath Academy is the availability of lots of features and new training. Whatever upgrade is coming from UiPath Platform, all the details are already there. If you have untrained UiPath Platform resources, you can train them within two to three days and refer them to use UiPath Academy. Multiple courses, both new and older, are already there, so they can start working through training as everything is available. I have completed multiple training sessions and certifications from UiPath Academy along with my team.

When comparing the price of UiPath Platform with Blue Prism, UiPath Platform's price is lesser than Blue Prism's product. I would rate this review experience a nine out of ten.

The most valuable features I find in UiPath Platform include orchestration, which can be used widely to orchestrate UiPath robots, UiPath agents, and human in the loop, as well as agents and robots from other technologies, allowing me to manage all agents, humans, and robots on the same platform.

The second feature is the possibility to make the human in the loop, enabling validation at a particular step, and the third feature is that now with Agentic, I can develop without having necessary good skills in development, as I can create good agents and robots just by prompting.

I see weaknesses in UiPath Platform, particularly the model of licensing, as the enterprise level is currently at $40,000,000, which is not feasible for all client segments, especially since the majority want to start small and then adopt the tool step-by-step, but are obliged to pay $40,000 just to access the platform without robots.

To make UiPath Platform better, it would be beneficial to integrate more models, allowing the possibility to create my own models in terms of Agentic and AI, which is very important. Additionally, while we do have a governance layer in orchestration, it is not very mature at the moment.

Overall, I have been dealing with UiPath Platform for nine or ten years, having worked with the tool at Capgemini before, Atos, and after I joined UiPath, I have worked for UiPath for one year.

There is still room for improvement in terms of stability, performance, capacity, features, and maturity.

I would rate the technical support provided by UiPath as very good, especially in terms of robotic and Agentic, as I do not need very extensive technical support since it is primarily about migrating or upgrading licenses, while other necessary support is included in the training.

I find it easy to deploy UiPath Platform now, as it is much easier than before when installing Orchestrator, robots, studios, and ensuring communication among them was very complicated, especially for high availability, but now there is a really easy way to install it without any issues.

If we discuss competitors, I should split them into two categories: robotic and Agentic. In terms of robotic, I can mention Automation Anywhere, Blue Prism, and others, but they are not at the same level due to factors such as availability of resources, as it is easier to find someone who mastered UiPath than someone with Automation Anywhere or Blue Prism.

Regarding Agentic, the major competitors currently are specific ones such as Salesforce, SAP, and others that have already integrated Agentic into their platforms, making it difficult for UiPath to convince customers to adopt UiPath Agentic.

When I talk about Agentic automation, I can say there is a big difference between robot automation and Agentic automation, as I can do both in UiPath Platform just by prompting.

I think UiPath Academy courses are well done, as they have been for eight or nine years, and it is the only platform I use for my teams to train them, making it widely sufficient for them to be autonomous on UiPath.

Currently, UiPath Platform offers robotic capabilities, and while there is the option for on-premises deployment starting from April, there are no clients using the on-premises system yet; especially since major clients are in Dubai where there is a data center, it is challenging to convince the public sector to adopt a cloud solution, which is a significant issue at the moment.

I think UiPath user community is good, as they are very active.

UiPath Platform is widely adopted in my region, but I believe it should be promoted more.

I would rate this review an eight out of ten.

I have been working with UiPath Platform in my current firm as well as in my last firm. In my current firm, I started in October 2024 and continued until November 2025, which is approximately one year and one month.

The tasks I perform using UiPath Platform involve testing flows and finding flaws. The solution primarily reduces human error and frees up employee time by identifying errors across different types of modules. When I refer to modules, I mean different browser versions, different types of browser in-app previews, desktop previews, and mobile previews.

I also identify missing flows in configuration or missing information that might not load in the JSON of users trying to go through our flow. If any of that happens, it represents a significant compliance issue for us. We cannot move forward to posting data to an advertiser or publisher unless we have TCPA consent for the user for a particular marketing partner name. We primarily deployed UiPath Platform for finding these mistakes.

Instead of UiPath Platform, we have built our own in-house system for conducting most of the entire UI/UX testing. Currently, we were bifurcated by different sites that we were operating upon. Around January of last year, there was a change in how TCPA consent could be taken. A one-to-one approach was mandated throughout the US, especially for Medicare providers, just after the AEP period concluded. This change made it possible for us to build the system in-house.

Otherwise, the flow counts were enormously high. I have been working in the field of automation for my current firm as well as for my last firm. I have been working in this field for approximately three and a half to four years.

The features I find most valuable include an automation feature that can drive through all possible browser versions of Chromium, either on web, in-app preview of Facebook, WhatsApp, Instagram, or any social app, or on the direct preview. This allows us to have the loading test and the JSON verification test happen in parallel and simultaneously for all possible browser versions currently in use.

That saved us considerable time, and I remember receiving significant praise for that capability. Beyond that, there was a feature where we could fetch the exact session ID and user session time for a user who was able to claim a reward from our side, making it easier for the business team to process it on their end. These two features were highly helpful.

I remember there were some smaller features as well which were used by a team for conducting A/B testing and A/B testing verifications. We frequently conduct flow configurations and A/B testing on those flows on a particular UI, and that feature was helpful for testing as well. The connectivity with our console was fine and good.

The improvements I believe could be made to UiPath Platform depend on which area they are trying to focus on. Is it about developing stronger relationships with large organizations and large firms where the initial connection takes considerable time, API configuration, and system setup with a learning curve? If that is the target area, I believe UiPath Platform needs to make the product easier to understand and improve the integration with current existing models and versions of models being run.

For example, which data flows or data types are being used, what version of Python and PHP is currently being utilized, and whether it is compatible across all flows. On that aspect, they can improve. Separately, although I do not believe that is the intent, if the intent is to be highly generic, something similar to Zapier or a Y Combinator-based approach to the market, I would say they need to bring changes to their pricing strategy.

Currently, the pricing is very aggressive, and it makes sense only if you are operating above 10,000 to 100,000 leads per day. For us, it was worthwhile at that volume. Unless we are processing that kind of information, the subscription would not make sense. Perhaps the pricing could be relaxed somewhat for smaller organizations.

The additional features I believe they could implement in the future to make the platform more complete involve addressing the primary use case for which we adopted it. They were on par with, and probably the best in the market to serve us. Although there might be small nuances in how we are implementing things, for example, we have recently implemented a chatbot.

That essentially multiplies every single flow into the number of chat sessions and how it can flow forward. Those implementations were tough to handle in UiPath Platform. You would have to start from the beginning and build everything up slowly, developing logics. More AI integration could occur where their systems can make a pre-assessment of how the systems can look, and then an engineer can do a validation instead of building everything from the start. That is one aspect of potential improvement.

I have been working with UiPath Platform in my current firm as well as in my last firm. In my current firm, I started in October 2024 and continued until November 2025, which is approximately one year and one month.

My experience with the technical support from UiPath Platform has been good. They are responsive, although sometimes there is a time flow between when they respond and when they revert back. However, it never happens that they are unresponsive. Usually, the response frequency is one to two times during a working day.

More often than not, I have to plan accordingly, and sometimes my engineers had to work slightly overtime so that we could get our doubts cleared and did not want to wait all the way until the next day. However, I would say the support is adequate. They could potentially improve if they had provided more help to my engineers and myself in understanding their systems, which would have enabled our integration to happen earlier.

I would rate their technical support as an eight, a solid eight.

For monitoring the tone or sentiment in messages, we used a different approach entirely. Most of it was done through Google's own LLM for sentiment analysis for call centers based in Mexico, routed through a different method. We did not completely utilize UiPath Platform for that purpose.

I have personally not used the UiPath Academy courses. I do not know about my team; I would have to check and revert to you on that matter.

I purchased UiPath Platform from the AWS Marketplace directly. I would have to check with my finance team regarding the exact terms, but it was a direct deal.

My thoughts on UiPath Platform's user community in terms of the value that I gain by being part of it are that it is very difficult to assess because most of the time we were seeking help from Claude or GPT, or Gemini for understanding what was not working, and we resolved our work through that approach rather than going to community forums, Slack, Reddit, or elsewhere. We did not engage much in those communities because our system is very complicated and has numerous TCPA requirements that we must meet. We cannot share that information with anyone.

Most of the time we were using Anthropic's Claude only for debugging systems and debugging issues when we were unable to move forward.

I would have to ask my engineers if we used UiPath Communications Mining. I personally did not.

I am currently a customer of UiPath Platform.

My overall rating for this review is eight point five.

I use UiPath Platform with Agentic AI, and I want to understand how much time it saves when extracting data points with Agentic AI.

The best features in UiPath Platform are the ones I appreciate most. My overall experience with the Agentic automation capabilities is good, and I am satisfied, though I believe it could be improved.

I use the Agentic automation capabilities, such as the agent builder, orchestration, testing, and autopilot. My experience has been positive, and I have identified areas in UiPath Platform that have room for improvement.

There are multiple upgrades coming in, and every 45 to 60 days or two months, new releases arrive. With rapid changes in technology coming every two months or quarter, the previous updates from earlier releases become immediately deprecated because something new enters the market and completely overshadows the previous upgrade. That is one thing I have noticed. Beyond that, room for improvements is mainly focused on agents. Anything around agent building frameworks or improvements on how things can be done using agents, how context grounding is done, or how connections to third-party tools and integrations can be made are currently straightforward and available, but improvements could be explored on a broader extent where augmented general intelligence can be implemented.

I would like to know how UiPath Platform compares with other automation tools and what else I have tried, such as Automation Anywhere or Blue Prism.

I have been using UiPath Platform for eight years.

I would rate the stability at nine because I have not encountered any stability issues.

Regarding scalability, UiPath Platform has never compromised on scalability, so I would rate it nine.

I would rate the technical support as ten because it is always the fastest, the easiest, and provides perfect resolution.

I would like to know how UiPath Platform compares with other automation tools and what else I have tried, such as Automation Anywhere or Blue Prism.

UiPath Platform requires maintenance. The current project I have does have all projects deployed, and there is a separate team of myself and others who manage it. I have deployed a couple of resources who handle the supporting of the projects, maintenance of the whole framework platform, and ensure the platform remains stable and up and running at all times.

I would recommend that others looking to implement UiPath Platform understand its capabilities thoroughly before deployment. I rate UiPath Platform overall at nine out of ten.

I am using UiPath Platform extensively in the automation of my operational work. My main use case involves interpreting documentation and generating workflows to streamline my operations.

UiPath Platform's AI features are a significant advantage for me. The AI capabilities that I find most useful are its ability to interpret my documentation and help generate workflows, which has saved me considerable time on my automation tasks.

Regarding UiPath Platform's AI capabilities, I find its governance and security commendable.

I would appreciate the opportunity to share additional thoughts about needed improvements for UiPath Platform that could make it even better for users like me.

I have been working in my current field for the last five years or so.

UiPath Platform's scalability works effectively for my needs.

I have seen a return on investment regarding UiPath Platform. I can share relevant metrics, including money saved, fewer employees needed, and time saved as a result of implementation.

My experience with pricing, setup cost, and licensing for UiPath Platform is quite positive.

Before choosing UiPath Platform, I evaluated other options.

I would advise others looking into using UiPath Platform to explore its robust features. I give this review a rating of 8.