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Reviews from AWS customer

43 AWS reviews

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289 reviews
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    reviewer2793993

Centralized logs and traces have improved monitoring and now support company-wide insights

  • December 29, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Elastic Search, and from time to time I use it, but most of the time I am a system administrator. I deployed it more than using it. At the beginning, I was a system administrator, responsible for the deployment and maintenance of Elastic Search clusters. For a few years now, I have started to use it more because the end users are rookie users. They need a lot of help to be able to use Elastic Search effectively. I started to be a user approximately five years ago.

Today, at least, we provide a global, unique Elastic Search cluster for the whole company, and all teams store their logs inside, their traces, and their APM traces. Teams use Kibana to display information. We also use Prometheus exporters to collect metrics from the logs. We execute some query DSL over Elastic Search to collect metrics, which will be injected in a time series database like Prometheus. This is the main usage. We store metrics, logs, and APM traces.

What is most valuable?

The deployment of Elastic Search is excellent. I like Elastic Search very much for that. I say regularly to the team that Elastic is elastic. It is really difficult to break. This was not the case a few years ago when I worked with Elastic Search version one and version two. Starting with version six of Elastic Search, it started to be really strong. Today, in the past, the main issue was about the data and the volume.

At the moment they integrated lifecycle policy for indices, ILM, Index Life Cycle Management. When it was created, additionally to the data stream, it started to be really easy to have all the same index volume. It is really easy to administrate and to balance data between data centers and between data nodes, and to keep the same everywhere. It is very nice. It is my favorite feature of Elastic Search. It is so easy to manage. Also, maybe because we used it for a long time, we started to be comfortable with all the setup and the node type, and how we should manage our cluster to make it resilient. I think it is really easy to maintain comparatively to some other databases.

What needs improvement?

To be honest, there is only one downside of Elastic Search that makes sense because we use a basic license, which is a free license. We do not have some features available because of the free license. Except for that, I do not have any complaint. It works perfectly. It is pretty easy to administrate and to use. I do not have complaints, to be honest, except the fact that we do not have all features available such as the APM service map or alerting.

We are not able to use a provider like Sentry, Slack, or PagerDuty. We are forced at some point to generate metrics from the logs in order to use our alerting stack in Prometheus, which works. It is an open-source project which allows us to generate alerts to Slack, PagerDuty, and some third-party tools without any license. However, it is not doable with Elastic Search in the open-source version. The alerting part is the most complicated part to manage because of the license.

What do I think about the stability of the solution?

From time to time we have some JVM, Java Virtual Machine issues with Elastic Search. However, it is more linked to users' requests. From time to time, people ask Elastic Search to search inside one year of logs without a nice query and without any filters. This is clearly not doable and some nodes will crash. This makes sense. However, Elastic Search is really stable when we do not have this kind of request.

What do I think about the scalability of the solution?

Elastic Search is the perfect tool for scalability. You just need to deploy new nodes. They will be able to join and reach the cluster really easily. I appreciate it for that as well because today at VP, we use Terraform to deploy our infrastructure. All Elastic Search nodes are managed through Terraform. If I need to extend my data node or my ingest node or whatever, I just need to deploy new nodes with the same setup, and the node will join my cluster, and it will scale horizontally really easily.

How are customer service and support?

I have never had to contact the technical support of Elastic Search.

How would you rate customer service and support?

Which other solutions did I evaluate?

For logs management, I have not used any alternatives or something similar to Elastic Search. For APM as well, there was a plan in the past to try to migrate to Grafana, the Grafana open-source platform for APM traces using Tempo. Tempo is a Grafana Labs project. However, we decided to keep Elastic Search for that, so we do not have any other tool or similar tool to accomplish that.

Maybe just one, it is about error tracking. We can track errors with APM inside an application, and currently we use Sentry, which is not just an error tracking platform, but also about performance management. However, we use it only for error tracking. It is more useful for developers at the beginning of a new project. Most of the time, they prefer to be connected to Sentry more than APM in order to track errors. When the project will be in production, they will be more focused on the performance than the errors. At this moment they will start to use APM, Elastic Search APM more than Sentry. We do not provide any performance indicators. Sentry is also able to manage performance metrics, but we use it only for errors and everything related to performance has been disabled.

What other advice do I have?

I think the pricing of Elastic Search is really, really expensive. The main point is that we do not get any license. I tried in the past, a few times, to contact the Elastic Search team to get a quote, and it was so complicated each time to get a quote because of the volume and the number of nodes. We are a big company at VP, so we have a lot of nodes, more than one hundred. For sure it was so expensive. They tried to tell me about the enterprise mode and about the new license way to manage cost based on CPU and memory usage. It was really expensive because at this moment, we do not use any cloud services. Our Elastic Search cluster is on-premises.

Everything is self-hosted at VP tech, at VP. We do not have any limit. People using AWS or GCP have limits because the volume of data is really expensive in cloud services and cloud platforms. Because we self-hosted everything around our services such as Elastic Search or Sentry, the idea is to let the user be able to store a lot of data and a lot of metrics. We try to train the team to have a good log level. We do not have such limitation in terms of volume. We have a really big cluster, and at the end, the price is so huge. I gave this review a rating of ten out of ten.


    Maximilien D.

Elasticsearch has been a great database since the start of my business

  • December 19, 2025
  • Review provided by G2

What do you like best about the product?
With Elastic Cloud, I am able to perform ultra-complex text queries and integrate with APIs, all while benefiting from scalability and easy maintenance.
What do you dislike about the product?
The cost feels rather steep when you take into account how few gigabytes are included.
What problems is the product solving and how is that benefiting you?
The platform can handle large volumes of textual data and allows for queries to be executed within just a few milliseconds.


    MichaelSmith9

Unified search has powered feature‑driven research with minimal maintenance overhead

  • December 16, 2025
  • Review provided by PeerSpot

What is our primary use case?

We utilize Elastic Search to bring a bunch of data sources together into a large search corpus, which is used to power our core research platform.

We don't generally do a lot of full-text search with Elastic Search. We do a lot of keyword-based searching and a lot of faceted search, and it works really well. We've also had to build custom relevance algorithms based on data that's being stored in the search index. This is more about the algorithm being less about text matching and more about feature matching and relevance on a number of different scales. It's generally worked out really well.

What is most valuable?

The best feature of Elastic Search is it does exactly what it says. It's really easy to get set up and running and have search running very quickly with basic, out-of-the-box features. It scales very well, and we can do a whole lot with the core feature set before having to move to more advanced concepts. Even then, it performs very well, whether we need to expand into vector databases or decide that the Elastic Search Query DSL doesn't solve our needs anymore and have to go with ESQL or something. It expands and scales really well.

The hosted solution means Elastic Search takes care of the maintenance, which is one of the reasons we chose it. There's been very little maintenance from a data perspective on our side. As we make changes to our database structure, we've had to mirror them into Elastic Search.

What needs improvement?

We haven't had the opportunity to use the hybrid search with Elastic Search yet. I think there's a place for it in our long-term solution, but we're not quite there yet.

We haven't yet used any AI features built into Elastic Search.

To do what we want to do with Elastic Search, the queries can get complex and require a fuller understanding of the DSL. Once we start to build that understanding, it's another muscle we have, so it's not a bad thing, but it just takes a while to get up and running with expertise for our engineers.

It's not hard to learn how to use more complex things in Elastic Search; it's just a challenge we're going to face.

For how long have I used the solution?

In my career, I've been using Elastic Search for three or four companies, probably on and off for 10 years.

What do I think about the stability of the solution?

We've had various very small blips with Elastic Search, but it's never been an issue that was concerning. We have limited infrastructure, so we could go further in terms of our hosted deployment to ensure that some of those things didn't happen. We've simply accepted the level of risk we have.

What do I think about the scalability of the solution?

Thus far, everything seems really good in terms of scalability for Elastic Search. We don't have the largest data set in the world; we have millions of records, single-digit millions, so two or three million records. I feel confident knowing that we could times that by 10 or 100, maybe, and it would still work. The cost would obviously scale, the number of nodes would scale, but Elastic Search would be able to handle that level of scale.

Which solution did I use previously and why did I switch?

Before I was using Elastic Search and actually before Elastic Search even existed, I previously used Apache Solr and Lucene in my career. The release of Elastic Search way back when was a boon because it was out of the box and did what it said. We've also worked with Pinecone, Amazon's OpenSearch, and essentially Postgres trying to do vector search in Postgres. All of those tools have their place, but if we're doing straight search, Elastic Search is just really the right answer.

How was the initial setup?

The initial deployment of Elastic Search was really straightforward because we used the hosted solution.

We had Elastic Search live and our first initial searches running in our staging environment within a week. We moved into production with our full data set within six weeks.

What about the implementation team?

We had one engineer working on this implementation. That's why it took six weeks.

What's my experience with pricing, setup cost, and licensing?

Elastic Search's pricing is affordable when using the hosted solution through Elastic Search. The pay-as-you-go monthly approach has been nice, and if we scale as a company grows, we'll probably switch to a prepaid model, which will be an even bigger benefit. Having the hosted solution and not having to pay for essentially a DevOps person on staff to manage makes it affordable. We haven't really looked into serverless, which has its own benefits. I think serverless still had some challenges early on, and I wanted to go with something I had previously worked with. The hosted solution pricing fits, but the pricing for serverless also looks really interesting. The self-managed solution is nice from a pricing perspective, but we need the right staff to support it, and we don't have that staff.

Which other solutions did I evaluate?

We don't use Elastic Search for log ingestion, though I think they have a feature for this.

We haven't worked with anything in terms of Elastic Search integration process for third-party models with interference endpoints.

I'm not using the Attack Discovery feature because we're not using Elastic Search for our observability approach.

What other advice do I have?

We have no partnerships or anything with Elastic Search. I would rate this review as a 9.


    Michael S.

Reliable, Easy-to-Integrate Solution with Excellent Support

  • December 16, 2025
  • Review provided by G2

What do you like best about the product?
This product delivers on its promises and functions reliably from the start. The hosted solution makes it easy to launch your feature or product quickly, and integration with your existing stack is relatively straightforward. As your needs grow, there is a wide range of advanced features available to support further development. Right out of the box, it simply works as expected. Elastic also provides excellent support options, from an active Slack community to access to architects who can help guide your progress.
What do you dislike about the product?
It might be overkill for your smallest search needs. (That being said, the serverless option is quite affordable so that's not a particularly good reason to not use it.)
What problems is the product solving and how is that benefiting you?
We utilize Elasticsearch to amalgamate a bunch of different data sources into straight forward user profiles that are then heavily searched and score upon. Elasticsearch's strong query language and support for customization at all levels allows us to build queries that work well and are fast. It's allowed us to speed up our data processing time and user experience because of how performant it is.


    Mahir Selek

Chatbot has handled large PDF search workloads and provides clear dashboards for daily work

  • December 12, 2025
  • Review provided by PeerSpot

What is our primary use case?

I developed a chatbot with text summarization and question answering capabilities. I need to summarize multiple PDFs, and I have a database in Google Cloud Storage where I perform keyword matching with Elastic Search using exact keyword matching.

I have different clients, but I use Elastic Cloud (Elasticsearch Service) for one specific client. For that one job, Elastic Cloud (Elasticsearch Service) is the main tool because I am using an Elastic Search strategy instead of a vector database.

What is most valuable?

Scalability is valuable to me. I have 50,000 PDF JSON files that contain my metadata, and I am really glad to use Elastic Cloud (Elasticsearch Service) for this volume without any issues. From a startup's perspective, I would say that until 10 GB of storage, there is no problem whatsoever.

Application-wise, everything was easy to work with. I really appreciated their dashboard because everything was clear, and it was easy to implement.

What needs improvement?

Because I am pursuing a PhD and work under the university, my university has an agreement with AWS, which makes it essentially free and easier to use. In the AWS ecosystem, everything is connected and I can control everything without uncertainty about what is happening behind the scenes. However, when using Elastic Cloud (Elasticsearch Service), I connected it to Google Cloud but I am paying separate receipts. Over the last two months in October and November, I paid two separate invoices that are not connected to Google Cloud, which I did not appreciate.

Google Cloud has a nice interface that gives me full control of pricing and billing. I can see daily, weekly, and monthly breakdowns with bar charts, and I can track exactly how much I spent during any period. Elastic Cloud (Elasticsearch Service) does not have such a tool for billing visibility. Since I am handling significant amounts of money and am responsible for this task within my company, I have high expectations for pricing and billing transparency. I would appreciate the ability to set a spending limit, such as uploading 200 euros, and receive notifications when reaching 50% of that limit. These notifications could appear on the dashboard, in the application, or via email. It would be valuable to see a timeline of my spending.

I would characterize the pricing as somewhat expensive. I did not use competitors extensively, so I may have a bias about this. The pricing of large language models is not expensive—I use Anthropic's Claude or Google's Gemini, which are state-of-the-art models. However, I am uncertain whether I have a bias about Elastic Cloud (Elasticsearch Service) pricing. It is not extraordinarily expensive, but when I compare it with the cost of using large language models or Google Cloud storage, it is quite expensive.

A couple of days ago, the Elastic team reached out to me. We have been regularly using the service since April, and 10 days ago at the beginning of December, I deleted my hosted deployments because I did not like the idea of paying when I am not actively using Elastic Cloud (Elasticsearch Service). They informed me that there is a serverless option available. Before Christmas, I want to try it to see how it works, as I am uncertain about the serverless concept and whether it will provide the same functionality that I use with the hosted deployment.

For how long have I used the solution?

I have been using this since April.

What do I think about the stability of the solution?

I have experienced no issues whatsoever in the last five or six months. Whenever I perform my searches, and because my application is active with clients using it, there has been no feedback about problems. During my tests, I did not observe any lag or delay.

How are customer service and support?

I would give them a rating of ten. They were extremely helpful, kind, and communicative. Three people from the Elastic team spoke with me, and they were genuinely trying to solve the problem and understand my expectations. It was really excellent, and I recommend them highly.

How would you rate customer service and support?

Positive

How was the initial setup?

I used the hosted deployment version, not the serverless option yet. The hosted deployment took me 10 to 15 minutes to set up. It was very easy and primarily involved indexing. I generated Python code on my local computer within minutes and pushed everything with the indexing. It took about 15 to 20 minutes total, though this is related to the size of my folder. I was indexing around 10,000 PDFs and creating metadata JSON files. The process was easy and fast.

Which other solutions did I evaluate?

I also use AWS daily in their ecosystem, which contains everything I need. I use Google Cloud primarily because of the pricing, as I must consider profit margins.

What other advice do I have?

My team is small, consisting of about four or five people. On Elastic Cloud (Elasticsearch Service), only two of us work with it, but I am the one who uses it daily.

So far, I have not performed any maintenance.

Elastic Cloud (Elasticsearch Service) focuses on exact keyword matching. This means they do not address semantic similarity well. For example, if I use a word and then use another word with the same meaning in a sentence but not a synonym or similar word, Elastic cannot understand this semantic similarity, which is important for my chatbots. This is why I was using vector databases, as they focus on semantic similarity of words and tokens, whereas Elastic looks for exact word representation.

The team mentioned that hybrid search is an option. I have my own vector database that I use daily as a personal solution, and I could give hybrid search a chance, but I have not tried it yet.

I would rate my overall experience as seven out of ten. Two points are deducted for the pricing, which was higher than my expectations. The pricing has been significant over the last two months and was considerably more than I anticipated. My overall review rating for this service is nine out of ten.


    Jiaze K.

Unmatched Query Power and Speed for Scalable AI-Driven Search

  • December 12, 2025
  • Review provided by G2

What do you like best about the product?
1. Query Flexibility and Power (DSL): The expressive power of the Query DSL is unmatched. We can easily combine exact filtering (e.g., in stock > 0), range queries (e.g., voltage: [3V TO 5V]), and semantic relevance ranking (e.g., full-text match for 'low power') in a single lightning-fast query. This is essential for AI-driven component matching.

2. Speed and Scalability: For our users, sub-second response time is non-negotiable. Elasticsearch's distributed architecture and inverted index structure ensure that even as our component catalog scales into the tens of millions, performance remains consistently fast.
What do you dislike about the product?
1. Initial Learning Curve: While the flexibility is fantastic, the initial setup—particularly defining efficient mappings, indexing strategies, and understanding the nuances of the Query DSL—involves a steep learning curve. The barrier to entry for a small team compared to a managed SQL service is significant.

2. Cost at Scale (Self-Hosted vs. Cloud): While self-hosting offers performance control, the resource consumption for high-speed indexing and large clusters can become substantial, making cost optimization a constant operational task. The various cloud offerings help, but this remains a key consideration for startups managing costs.
What problems is the product solving and how is that benefiting you?
As the core technology behind PartGenie.ai, an AI co-pilot for hardware development and component sourcing, Elasticsearch is critical for solving the multi-faceted search challenges unique to the electronics industry.

Our main problems solved are:

1. Complex Semantic Component Search: Traditional relational databases failed to handle natural language queries (like "low-power BLE module, coin cell, FCC certified") and required exact keyword matches. Elasticsearch allows our AI to perform vector and fuzzy full-text search across millions of diverse component attributes and unstructured datasheet text, instantly matching user intent to viable components.

2. Performance at Scale: Engineers demand instantaneous results for complex queries involving thousands of parameters. Elasticsearch provides the low-latency, real-time indexing necessary to power our AI's component selection feature, turning multi-day manual searches into minute-long API calls.


    Mahir S.

Intuitive Dashboard That Simplifies Management and Integration

  • December 10, 2025
  • Review provided by G2

What do you like best about the product?
Easy to understand the dashboard and easy to integrate
What do you dislike about the product?
I would say pricing/billing is a bit expensive.
What problems is the product solving and how is that benefiting you?
I use as indexing the data to store as json format to do keyword search.


    Apparel & Fashion

Elastic solving our products search and navigation

  • December 10, 2025
  • Review provided by G2

What do you like best about the product?
the ease of use and setup plus the great documentation provided
What do you dislike about the product?
sometimes error handling can be vague in terms of exceeding the heap memory allocated
What problems is the product solving and how is that benefiting you?
huge site wide search and aggregation plus analytics


    Emil K.

Exceptional Documentation, Intuitive UI, and Outstanding Support

  • December 08, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate the wealth of documentation available which makes it easier to implement solutions on my own. Their AI support option is also excellent and often times I do not need to lodge an actual support ticket as the AI recommendations resolved my issue.

The Elastic UI is clean, intuitive and easy to use.

I find the Dev Tools feature within Elastic to be really useful as most of my updates are managed via Elastic ESQL queries which enables me to keep my changes within a repo.

Setting up SSO via Entra ID was fairly straightforward. Ability to do the role mappings for entra ID groups to Elastic roles was easy to do via the UI and also via the Dev Tools.

Customer Support is excellent, they work with you until your issue is fully resolved.

Elastic can be purchased via AWS Marketplace which makes billing seamless if you already work with AWS.

The Elastic infrastructure is scalable and also very resilient. If there are load issues or similar it will scale up as required.

The web crawler is also easy to configure and update directly in the UI.

Search queries are very performant (milliseconds usually).
What do you dislike about the product?
From version 9, you will have to self-manage your Elastic web crawlers which shifts the responsibility on the customer to provide the infrastructure that supports the web crawler. There is also the ongoing support that comes with this too.

It seems to be focusing more and more on its core feature i.e. search, and not so much on user-focused features tailored for non-tech business users.

It would be great if it provided repos with examples to easily setup frontend search experiences.
What problems is the product solving and how is that benefiting you?
Provides a highly performant search solution (used by our frontend search experiences) and enables our customers to find exactly what they need.

Our search is now returning more relevant results and an enhanced user experience. Ultimately leads to more business from clients.


    Higher Education

High-Performance, Flexible Search with Powerful Cloud Features

  • December 08, 2025
  • Review provided by G2

What do you like best about the product?
Elasticsearch is a mature product with high levels of performance and is very flexible. Able to be tuned for accurate lexical search but also supports semantic search. The Cloud Hosted option helps to abstract away much of the infrastructure management and also has an AutoOps feature to help identify issues with indexing or searching. Working closely with their knowledgeable product team helped to ease the implementation of our solution.
What do you dislike about the product?
It is very API-centric and although the Kibana interface continues to improve and add management features, if the end-users are not very technical, they will need support with some of the management activities. Also, if you need to use the Elasticsearch web crawlers for indexing web pages, version 9 moves away from the Elastic-hosted crawlers so you will need to run the Open Crawler on your own infrastructure.
What problems is the product solving and how is that benefiting you?
Elasticsearch is helping to improve our Enterprise search both in relevancy and performance when compared to our previous solution. It also moves us into a direction of semantic and AI experiences.