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A powerful, easy-to-use platform for anyone looking for a CRM/CMS with all of the bells and whistles
What do you like best about the product?
I am most often in the CRM, creating spotlights, lists and campaigns. I love how easy it is to customize campaigns by dragging and dropping content (images, video, dividers, etc.) It makes it very easy to create great looking, modern email campaigns that will be inviting to prospective leads.
Post-campaign statistics are very helpful and allow you to dig in on how you can better calibrate for next time.
I also have gotten more time in the CMS building weg pages, and once you know what you're doing in there, it is also an extremely powerful tool. So many ways to customize the pages with different widgets (sliders, images and video in many different presentation styles.)
Post-campaign statistics are very helpful and allow you to dig in on how you can better calibrate for next time.
I also have gotten more time in the CMS building weg pages, and once you know what you're doing in there, it is also an extremely powerful tool. So many ways to customize the pages with different widgets (sliders, images and video in many different presentation styles.)
What do you dislike about the product?
I do wish it were easier to re-campaign to sections of people from the initial campaign. For instance, moving those who are in "Unopened" into a new list to be able to send a follow-up campaign.
What problems is the product solving and how is that benefiting you?
We are really digging into automations/recipes this quarter. Helping everyone on our team in different ways by scheduling tasks and actions that make their day easier, and giving them the ability to attract talent, even when not in the system.
SMS campaigning is also a feature we are starting to use, since open rates are so high.
SMS campaigning is also a feature we are starting to use, since open rates are so high.
Recommendations to others considering the product:
If you have a team big enough to really dig into CRM, CMS, Analytics and all that is has to offer, you can do so many great things. If your team is smaller, even one "Power User" can utilize the campaigning to target leads and add to your pipeline.
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Phenom is just that!
What do you like best about the product?
Where to start?!? From a TA perspective, the ability to effectively engage with a curated and segmented talent community is exceptional. From a corporate marketing perspective, the ability to manage brand elements while allowing recruiters the flexibility to deliver their message is great! And any discussion of Phenom has to include their service. They are committed to your success. They are responsive and even proactive in helping you drive your talent acquisition strategy forward!
What do you dislike about the product?
I'd love for Phenom to get to the candidate level integration with LinkedIn... Birthdays, job changes etc. We're able to communicate at the corporate level and at the job function level, but would love to be able to communicate better at the personal level (at scale)... As far as I know, no one has that yet but my money is on Phenom to crack that nut first...
What problems is the product solving and how is that benefiting you?
Engagement with a pool of talent ahead of our needs allowing for just-in-time talent in a highly dynamic environment.
Recommendations to others considering the product:
Compare them to everything else out there... we did. But once you work with them, you will understand how truly Phenomenal they are :)
Phenom TXM helps boost candidate experience!
What do you like best about the product?
It's incredibly helpful to our TA team to have a whole suite of solutions under one roof - career sites, Chatbot, CRM, SMS, Analytics... That also allows for a streamlined candidate experience as well.
What do you dislike about the product?
It does sometimes take a while for support tickets to be resolved; however, you get a CSM and an escalation process to facilitate when that happens.
What problems is the product solving and how is that benefiting you?
Phenom TXM has given us insight into data like we've never before had. We have so much more information upon which to base our business decisions now. The platform allows us to connect and reconnect with candidates in ways we'd never before been able.
Great product!
What do you like best about the product?
Phenom's platform is powerful and robust. Phenom is innovative, passionate, and a leader in the Recruiting Technology space. We have seen so much success since launching our career site on their platform, and their chatbot, texting, events, and internal mobility functionality have been pivotal for us attracting the best Candidates.
What do you dislike about the product?
Phenom is growing, and with that has come growing pains! As they continue to focus on Quality Assurance and Quality Control, their product will continue to improve.
What problems is the product solving and how is that benefiting you?
Phenom has helped us engage Candidates throughout the entire hiring process.
Amazing customer support
What do you like best about the product?
It is a powerful tool for building a strong pipeline and attracting talents to the company through its CRM platform. Additionally, it's very easy to navigate and user-friendly. As a new user to Phenom the team provided me with constant support on finding my way around the platform and helps me to be successful.
What do you dislike about the product?
There is nothing that I dislike regarding the platform.
What problems is the product solving and how is that benefiting you?
The main problems that Phenom helped me solve are creating a careers website for the company through the CMS, keeping my reporting updated through the analytics tool, and building a pipeline of candidates through the CRM tool.
CRM Evolution - Going beyond the needs of a traditional CRM
What do you like best about the product?
Automations! Being able to automate personalised comms at different stages of the journey. There are so many touchpoints you can automate
What do you dislike about the product?
It comes with teething problems due to the product being very new. Sometiems feels like new features are not ready to be in production.
What problems is the product solving and how is that benefiting you?
Nurturing Talent, and engaging with those passive leads.
The CRM has the ability to hire for the future and if you use it smartly, you can spend most of your time building on talent pools and upcoming roles rather than current vacancies.
The CRM has the ability to hire for the future and if you use it smartly, you can spend most of your time building on talent pools and upcoming roles rather than current vacancies.
Recommendations to others considering the product:
I highly recommend to make the most of this product, that your organization is able to help provide content that you can use to engage candidates. Things like Blogs, Vlogs, visuals with employer brand. Highly advantageous to have Phenom hosted career site too an you will benefit much more from the platform
Segment, nurture and find talent easily
What do you like best about the product?
Automations and campaigning make the lead management process much more efficient
What do you dislike about the product?
data export/import functionality lacks development
What problems is the product solving and how is that benefiting you?
manage the entire cycle of the lead in a structured manner
Recommendations to others considering the product:
List your needs and check whether the current functionality meet all of them
Phenom TXM Platform Review
What do you like best about the product?
I like having as much bundled into one tool as possible.
What do you dislike about the product?
It works best out of the box. When things need to be customized, it can take a while to get things accomplished and quality control can be challenging.
What problems is the product solving and how is that benefiting you?
We're really focused on stakeholder experience, and have been able to partner closely with phenom to leverage their offerings to improve experiences.
Recommendations to others considering the product:
The account managers and customer success managers are great to work with - they definitely feel like partners who are working to solution with you and advocating on your behalf. The experience with the development/issue resolution teams has been more mixed. Tickets can take a long time to be resolved because they require a lot of supporting documentation and have many follow up questions but don't seem to be able to do much exploration on their own (i.e. needing a screenshot of something thing specific from a publicly available webpage that they could look up on their own).
Phenom TXM brings TA professionals the tools needed to fully leverage marketing.
What do you like best about the product?
Customized careers site with targeted landing pages and UI that makes creating candidate campaigns easy. There is incredible flexibility with their platform. Just about anything you can think of doing can be managed through the platform. We even utilize the system to manage our Alumni Community, send out candidate experience surveys and consitently communicate our employee referral program. Everything also falls into an organized and easy-to-use analytics platform. Very easy to measure the effectiveness of campaigns, job boards, and our recruiters.
What do you dislike about the product?
By listening to their customers, Phenom is constantly enhancing their product and releasing new tools. As an early adopter we are heavily involved with their testing.
What problems is the product solving and how is that benefiting you?
Candidate Communication: We do a much better job communciating with our candidates. Auto triggered campaigns send out communication in each stage of the process.
Email and Text messaging campaigns: We are fully leveraging our candidate database now.
Event Management: That platform allows us to easily collect candidate contact information and then follow up with them quickly. With just a few clicks we are sending candidates text messages thanking them and sharing next steps.
On-Demand Video Interviewing: We can easily create video interview questions and invite candidates to submit their responses. Great for high-volume interviewing.
Measuring the effectiveness of our recruiting efforts: The Analytics platform makes it easy to track application conversion, campaign results, traffic channels and recruiter effectiveness. No report writing needed.
Email and Text messaging campaigns: We are fully leveraging our candidate database now.
Event Management: That platform allows us to easily collect candidate contact information and then follow up with them quickly. With just a few clicks we are sending candidates text messages thanking them and sharing next steps.
On-Demand Video Interviewing: We can easily create video interview questions and invite candidates to submit their responses. Great for high-volume interviewing.
Measuring the effectiveness of our recruiting efforts: The Analytics platform makes it easy to track application conversion, campaign results, traffic channels and recruiter effectiveness. No report writing needed.
Senior Manager, Talent Acquisition Operations
What do you like best about the product?
It is honestly hard for me to say what I like best. So, I will share a list of the most positive features for our business. First for us, is that we can customize the site live at any given time. Next for me is the list: CRM, Unlimited Marketing Campaigns, Talent Pool, VERY strong analytics, always on the front end of any new HR Tech, and they have give me the opportunity to check off items on my own development with my partnership with them.
What do you dislike about the product?
At this time, I don't have anything I would say that I dislike.
What problems is the product solving and how is that benefiting you?
We have solved having now Talent Pool (warm passive candidates) to engage with. With Phenom we grew our talent pool to 300 to 12,000 +. We then have unlimited marketing capability to keep those candidates engaged. Once we implemented the chatbot, we now receive a 92%+ apply click rate if a candidate views the job through the bot. We solved being to update our site live with our own content any time that it is necessary. We have been recognized 3 times now for our site and the HR Tech we have implemented. We are now working through launching Internal Mobility which we hope will strongly impact our Internal Talent process to take it to the next level.
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