Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
668 reviews
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Easy build from scratch!
What do you like best about the product?
Workato is intuitive and easy to use even for people — building and maintaining automations feels straightforward, and the learning curve is gentle.
Implementation was smooth, and the platform offers a wide range of connectors, which makes integration across our systems simple and scalable.
I also really appreciate versioning and the ability to clone or reuse recipes — this saves a lot of time and makes experimentation safe.
Customer support has been helpful and responsive whenever questions came up, and because we use Workato frequently, having a reliable platform with a strong feature set really matters. Overall, it helps us automate processes faster and with fewer headaches.
Implementation was smooth, and the platform offers a wide range of connectors, which makes integration across our systems simple and scalable.
I also really appreciate versioning and the ability to clone or reuse recipes — this saves a lot of time and makes experimentation safe.
Customer support has been helpful and responsive whenever questions came up, and because we use Workato frequently, having a reliable platform with a strong feature set really matters. Overall, it helps us automate processes faster and with fewer headaches.
What do you dislike about the product?
Sometimes it would be helpful to have more transparency into cost structure — for example, seeing projected usage cost per recipe based on current patterns. A built-in forecast or cost estimation tool would help teams plan and optimize more proactively.
What problems is the product solving and how is that benefiting you?
building workflows, adding events, querying data in Metabase, and collecting and performing actions on specific user groups
Centralized Metrics Make Integration Management Easier, But Room for More
What do you like best about the product?
I enjoy that Workato provides centralized metrics and logging across various different integrations, allowing me to get a pulse on multiple client offerings in one place. Additionally, the low-code aspect makes it easy for support experts to manage integrations rather than developers needing to maintain them indefinitely.
What do you dislike about the product?
I dislike the stringent constraints sometimes imposed by Workato development, specifically regarding data types and the availability of certain operations. At times, the platform defeats its own purpose by making a task that would take minutes through traditional coding take much longer. Additionally, initial integration of Workato with our platform was painstaking and required a good length of time working with their technical experts.
What problems is the product solving and how is that benefiting you?
Prior to using Workato, my company would develop traditional ASP.Net and Web integrations, which would require Developer intervention to support indefinitely. By offering the low-code solution, Workato has solved this problem, offloading this maintenance work to our Support team rather than eating up Developer time.
Seamless Integrations Across Platforms with Robust Action Support
What do you like best about the product?
Workato supports a lot of Marketing/Sales/Event tech platforms. It also has a lot of actions/triggers for each of the application it supports which makes it really easy to integrate 2 platforms that don't have OOTB native sync.
What do you dislike about the product?
Workato errors out/freezes when the job-queue increases, we've seen the platform freeze for around 6 hrs when we'd synced an initial batch of 400k records from HubSpot to NetSuite. Their engineering team said it's a caching issue, but we faced the same issue again when we synced 100K records.
What problems is the product solving and how is that benefiting you?
Workato is constantly adding more triggers/actions to the apps it supports now, and it's also onboarding more platforms that users can integrate. This helps consulting companies like us to recommend it to our clients with variety of platforms in their tech stack that needs to sync data b/w one another.
Marketing Automation Unifies Tools for Outstanding Results
What do you like best about the product?
Marketing automation has helped me bring together previously disconnected tools, allowing me to achieve more valuable outcomes.
What do you dislike about the product?
It would be helpful if there were a way to connect tools even when they don’t offer a REST API. All marketing and sales tools should be integrated.
What problems is the product solving and how is that benefiting you?
We have developed several alert mechanisms that send notifications to our internal Martech operations team, prompting them to take action when needed.
Super Easy to Use and Incredibly Helpful Platform
What do you like best about the product?
Workato is super easy to use. Their team has been a great help in enabling us on the platform and it has been a big part of our integratoin efforts. The platform is super capable and is a big help!
What do you dislike about the product?
We would love if there were more native connectors to many up and coming software products. Luckily, Workato provides solutions to still be able to utilize them in workflows.
What problems is the product solving and how is that benefiting you?
Workato is solving a major problem for us where many of our integrations were siloed. We use Salesforce as our central product so being able to plug in play with a variety of products has been a huge value add.
Efficient Integrations with Room for Simpler Data Handling
What do you like best about the product?
I appreciate Workato for its robust capability to integrate with a variety of third-party applications, which significantly enhances my workflow. The feature I particularly admire is the ease with which I can set up daily triggers. This functionality is crucial to my daily tasks, allowing me to automate processes efficiently, such as triggering an API call to fetch data and subsequently transferring it to a database. This automation saves me time and effort, enhancing my productivity and ensuring my tasks run smoothly. Additionally, based on my experiences, I find Workato to be user-friendly for new team members who weren't involved in the initial setup, allowing them to adapt quickly and contribute effectively.
What do you dislike about the product?
I find it challenging to create data pills in Workato. Sometimes, when dealing with JSON responses formatted in an array, it can be difficult to intuitively create the necessary list data pill.
What problems is the product solving and how is that benefiting you?
I use Workato for seamless integrations, automating daily tasks like triggering API calls and updating databases, which significantly enhances efficiency.
Effortless Integrations and Automation with User-Friendly Workflow Builder
What do you like best about the product?
Workato makes complex integrations simple with a very user-friendly workflow builder. I really like how fast we can connect different systems and automate processes without heavy coding. The documentation and community resources are also very helpful for learning and troubleshooting.
What do you dislike about the product?
Some features require deeper experience to configure, especially advanced API and authentication setups. The error messages could sometimes provide clearer guidance. But overall, the platform continues to improve.
What problems is the product solving and how is that benefiting you?
Workato helps integrate Sitecore XM Cloud and other enterprise systems efficiently. It reduces manual work, improves data flow, and speeds up automation development. Instead of spending days writing code for APIs, we can build and deploy workflows much faster, which helps our team deliver features quickly and reliably.
Versatile Automation with Stellar Support
What do you like best about the product?
I love Workato's versatility in handling all types of data and appreciate the high number of connectors it offers. The ability to build custom connectors further enhances its adaptability for our needs. The real-time support is immensely valuable, both AI and human, as it provides essential assistance during our solution-building processes. Moreover, Workato's team demonstrates a great culture and a genuine passion for their product, which positively influences their interactions and assistance with customers. The company's proactive engagement during our setup phase, through regular meetings, ensured we remained aligned and successful in our implementation journey.
What do you dislike about the product?
I find some of the AI assistance in the recipe builds, particularly around the formula syntax, could be improved for those of us without extensive experience in Ruby or Python.
What problems is the product solving and how is that benefiting you?
I use Workato to automate sales and customer onboarding processes, manage legal documentation, and enhance KYC verifications. It integrates various software platforms seamlessly and processes customer integrations efficiently. The platform’s versatility with data and customizable connectors greatly benefit our operations.
Robust Integrations and Flexibility, But Room for Improvement
What do you like best about the product?
Strong integration library and connectors. Works with many popular apps. Low code/no code approach. Offers governance, security, hybrid options, which matter for larger organisations. Beyond simple “if this then that”, it can embed AI, handle data orchestration, decision logic, etc.
What do you dislike about the product?
It’s expensive for smaller teams or heavy usage; pricing isn’t always transparent. Though low code, some advanced workflows or integrations still require technical expertise. There are few occasional performance or scaling issues, especially in complex data loads.Because we build on their “recipes” and connectors, moving off or switching platforms may be harder.
What problems is the product solving and how is that benefiting you?
It helps us connect different apps, systems and data & automate workflows between them, so no need to manually move data, write glue code, or rely on lots of one off scripts.
Useful Automation with Frustrating Limitations
What do you like best about the product?
I really appreciate Workato's ability to run short, uncomplicated Python scripts (without the ability to download packages). This feature significantly simplifies workflow compared to relying solely on commonly used functions, making my tasks much easier. The capacity to manipulate data frames directly and efficiently eliminates the need to spend extra time on data aggregation or filtering, streamlining my operations and enhancing productivity.
What do you dislike about the product?
I find that iteration doesn't work smoothly in Workato, which can disrupt the flow of automations. The full output being clipped is another frustrating limitation, as it prevents me from accessing all the data I need for comprehensive analysis. Additionally, I encounter many bugs frequently, which adds to the frustration. The way folder names are related to roles feels restrictive and not intuitive. Overall, my experience working with Workato is less favorable compared to Make.com, which I previously used. The initial setup was also challenging; single sign-on (SSO) didn't function initially, leading to numerous try-outs and migration issues. also, their internal debugger doesn't work all the time.
What problems is the product solving and how is that benefiting you?
I use Workato for automations and integrations, simplifying app combinations and data manipulation without manual data aggregation or filtering.
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