Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
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Excellent integration and automation tool
What do you like best about the product?
Easy to build flows and integrate multiple systems, it is codeless
What do you dislike about the product?
Expensive to deploy, and the pricing model pushes you to use it less effectively
What problems is the product solving and how is that benefiting you?
Easy to integrate and automate the processes, with no need to hire programmers and infrastructure experts.
Easy to monitor the automatic processes and trigger actions as needed.
Easy to monitor the automatic processes and trigger actions as needed.
Workato Inception and Use
What do you like best about the product?
That is communicates well with Acumatica and Salesforce seamlessly.
What do you dislike about the product?
You have to set up a lot of rules and trial and error to see what works
What problems is the product solving and how is that benefiting you?
Adding sales tax in Salesforce, talking to Avalara and communicating that back to Acumatica.
The product is very useful, but some functionalities need to be improved
What do you like best about the product?
Easy of integration
Customer Support
Ease of use
Customer Support
Ease of use
What do you dislike about the product?
While constructing the recipe, we find the need for a 'while' loop for specific operations. Additionally, the 'for each' functionality appears to be limited...
What problems is the product solving and how is that benefiting you?
Very useful for automation. Saves time.
Easy to automate
What do you like best about the product?
Easy to automate and collaborate with different cloud & SaaS Application. Reports can be genererated on fly. Workato tools can be used on demend as well on schedule jobs.
What do you dislike about the product?
Too many receipes. Attribute modification and update count as one task and its chargeable.
What problems is the product solving and how is that benefiting you?
It help to update the Users Offboarding and any modification on users attributes.
A great IPaaS solution with a few quirks
What do you like best about the product?
Support is stellar-there is always someone on the other end of the chat who is willing (and able) to answer your questions. I've often had an engineer or support person spin up a sample recipe to help me out.
What do you dislike about the product?
There are a few things that Workato is missing that some other tools (Zapier/Tray/etc.) have which would be very helpful:
1. Ability to export data from job runs (like Zapier)-while you can customize the job report, there's no easy way to review it in bulk as you're trying to troubleshoot issues (or fix data)
2. More streamlined view of job data (Tray does this really well). You have to click into each run and into each step, and navigate multiple screens.
3. Some "simple" operations take a lot of manipulation (formulas use Ruby syntax which may not be intuitive)
4. "Basic"/raw HTTP requests require more setup than Tray/Zapier/etc.
1. Ability to export data from job runs (like Zapier)-while you can customize the job report, there's no easy way to review it in bulk as you're trying to troubleshoot issues (or fix data)
2. More streamlined view of job data (Tray does this really well). You have to click into each run and into each step, and navigate multiple screens.
3. Some "simple" operations take a lot of manipulation (formulas use Ruby syntax which may not be intuitive)
4. "Basic"/raw HTTP requests require more setup than Tray/Zapier/etc.
What problems is the product solving and how is that benefiting you?
Integrations between CRM and othert systems
Great product, account managers are great.
What do you like best about the product?
The App catalog is consistently growing which is nice. The product is very cool.
What do you dislike about the product?
Support for Workato is not great. Most of the time the rep doesnt know the answer and you have to hop on a call to painfully walk them through the issue and even then they end up having to escalate it and it takes way too long to get answers back.
What problems is the product solving and how is that benefiting you?
Scaling integrations
Using Workato as an IPaaS solution in architectural design solutions
What do you like best about the product?
- Ease of use
- Low code/no code design which results to fast implementation of integrations
- Relatively cost effective
- The availability of native connectors
- Listening to customer feedback and accommodating requests to add features
- Low code/no code design which results to fast implementation of integrations
- Relatively cost effective
- The availability of native connectors
- Listening to customer feedback and accommodating requests to add features
What do you dislike about the product?
The current limitation of concurrent API calls (125 calls at a time)
What problems is the product solving and how is that benefiting you?
Workato is helping us solve the requirement to move the integrations away from the company's legacy middleware.
It is also being used to integrate to new applications.
It is also being used to integrate to new applications.
Good to have it
What do you like best about the product?
workato is very good to use, we can easily integrate it with other apps.
I like the drag & drop part, we can easily switch the steps. Recipes are very helpful to automate workflows, manage integrations, and pull data from various sources. I am using it daily.
I like the drag & drop part, we can easily switch the steps. Recipes are very helpful to automate workflows, manage integrations, and pull data from various sources. I am using it daily.
What do you dislike about the product?
I don't have anything dislikes about it.
What problems is the product solving and how is that benefiting you?
Workato saves a lot of our time in passing the data from one platform to another platform.
Over 12 months of Workato to manage our integrations and automation.
What do you like best about the product?
Ability to scale, ease of use and large catelog of connectors
What do you dislike about the product?
Limited low code data pipelines with a focus on programming.
What problems is the product solving and how is that benefiting you?
Workato allows us to manage our system integrations in one platform and expand our system integration development with ease of use.
This tool has great potential as well as opportunities for improvements.
What do you like best about the product?
It is a great tool for non-technical users who want to streamline their processes. The platform supports a wide range of apps and connectors. The platform's user interface is intuitive and easy to navigate, making it user-friendly even for those who are new to automation. The platform is continuously updated with new features and improvements. Providing a chat window within the tool to discuss with support team is commandable and saves a lot of time.
What do you dislike about the product?
Workato's customer support should be improved, especially on the support ticket ownership. There are cases where the ticket being transferred to mulitple support engineers. Few error messages in Workato can sometimes be vague, providing detailed error messages could make it easier to resolve the issue.
What problems is the product solving and how is that benefiting you?
We have several integrations between Cloud and On-premise applications and this tool is the best fit for us.
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