Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
756 reviews
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Intuitive Visual Interface That Makes Troubleshooting Easy
What do you like best about the product?
Its visual interface, how everything is (at some degree) intuitive and easy to use.
From a Technical Customer Support Agent perspective, is easy to spot when something is not working as expected, as in invalid data coming from our clients, and this helps the troubleshooting of cases.
From a Technical Customer Support Agent perspective, is easy to spot when something is not working as expected, as in invalid data coming from our clients, and this helps the troubleshooting of cases.
What do you dislike about the product?
In specific case as the amount of data is too big, it is not easy to fin everything that we need in the same job that ran, so we need to continue the troubleshooting somewhere else.
What problems is the product solving and how is that benefiting you?
The integration of customer data into our own SaaS.
Efficient Integration with Room for Improvement
What do you like best about the product?
I use Workato to develop integrations for customers, and what I like most is its simplicity and support. The platform is pretty simple, easy to use, and has the features we need. The support team is pretty responsive when we need help. Setting up Workato was very easy, and they provided excellent support during onboarding. Also, building the connectors with Workato is straightforward, and building recipes is even easier because it's basically no-code or low-code sometimes.
What do you dislike about the product?
They could provide more out-of-the-box connectors so we don't need to build too many. Another thing that would be helpful is if they provided the code for their out-of-the-box connectors, this way we could copy and build our own on top of that, with the features we need, but they don't contain. Another thing to be improved is their pace of delivering enhancements. We submit lots of enhancement requests, but it seems we will never see those improvements.
What problems is the product solving and how is that benefiting you?
I use Workato to integrate our system with third parties for our customers, speeding up development. It simplifies integration with easy, no-code or low-code recipes, and the responsive support enhances the experience.
Workato Makes Simple Recipes Easy with Low-Code/No-Code
What do you like best about the product?
I like that it is a low code/no code platform, so creating simple recipes is easy for non-technical users.
What do you dislike about the product?
Further knowledge is required from Workato documentation for complex integrations.
What problems is the product solving and how is that benefiting you?
It saves us time whenever we need to bulk edit or delete records, or export data as a CSV file for reimport into another table.
Powerful, User-Friendly iPaaS Solution
What do you like best about the product?
I find Workato incredibly powerful yet really user-friendly and robust. It helps us bring together scattered data systems effortlessly. I use it for iPaaS process orchestration and MCP, and it integrates well with other tools like NetSuite and Salesforce.
What do you dislike about the product?
nothing it’s great
What problems is the product solving and how is that benefiting you?
Workato helps us bring together scattered data systems.
Effortless System Integration with Workato
What do you like best about the product?
I like Workato's recipe building, error logging, and job monitoring features. They also offer a wide variety of connectors which I find helpful.
What do you dislike about the product?
Handling some connectors and improving them like Zuora where we have to build JSON instead of just connecting.
What problems is the product solving and how is that benefiting you?
I use Workato to integrate different systems easily. I like recipe building, error logging, job monitoring, and its wide variety of connectors.
Versatile Integration Platform with Powerful Automation
What do you like best about the product?
I really enjoy Workato's powerful capabilities and its impressive platform, which lets you build pretty much everything you want. With recent updates, especially the introduction of Genie AI and MCP servers, it feels like Workato has reached the next level. It's particularly powerful for automation, enhancing IT, HR, security, and engineering without any issues in the automations we've built and maintained. What I like the most about Workato is that it feels very much like coding. Building recipes in Workato is similar to writing code, which suits my twenty years of engineering background. The ability to structure code with functions, callable recipes, and the integration of external APIs makes me feel like a real programmer. It's an amazing tool for automating company processes and saving costs while optimizing workflows.
What do you dislike about the product?
In my opinion, their workflow applications is the worst product they released. I use pretty much all the products of Workato, and the workflow application was the fail. Literally, they tried to automate workflows, you know, providing the UI for these workflows via the web application. However, the idea was great, but it was not implemented by Workato to the production ready level. And that one of the features that I really don't use and actually never used.
What problems is the product solving and how is that benefiting you?
Workato automates our entire IT stack, including user onboarding and lifecycle management. It streamlines marketing with lead management, enriches and integrates data, and supports engineering tasks. It really empowers different departments, making us much more effective and efficient.
Powerful Integration Platform with a Learning Curve
What do you like best about the product?
I like the simplicity of use in Workato, even though I'm a software architect working with a team of engineers. It's very powerful once the connections are made, as it provides an integrated platform that can accomplish multistep tasks. We use data tables, connectors, custom connectors, connections, and recipes, which give our team granular control over the systems we use daily. By having these components behind a single clean UI, we can accomplish repetitive tasks with enterprise business information at scale.
What do you dislike about the product?
I think Workato markets itself as a no code platform, but some of the most valuable functionality isn't really unlocked unless you have an understanding of the code. Right now, the way we're using it at Caesars Entertainment is heavy on custom code. The initial setup was very complicated because of the complex use case we were building from scratch.
What problems is the product solving and how is that benefiting you?
Workato is an orchestration layer between our CMS, PIM, and DAM, simplifying multistep tasks. Its integrated, user-friendly platform enables us to control systems and handle repetitive tasks efficiently, even at scale.
Efficient Lead Automation with User-Friendly Flexibility
What do you like best about the product?
I love the ability to add many complex rules into the flow with Workato. I also love the speed at which it can assign leads and contacts, which removes the manual work required. I like how someone without lots of technical info can use the flows in Workato to create automations.
What do you dislike about the product?
The integration to many more internal systems out of the box would help, and reduce the amount of time we need to spend doing this ourselves.
What problems is the product solving and how is that benefiting you?
I use Workato to automatically route inbound leads to the right sales reps, removing manual work. I love the speed and ability to add complex rules, and it's accessible for non-technical users.
Effortless Integrations with Powerful Features and Intuitive Design
What do you like best about the product?
Quick to build and implement
Love the many connectors available
Amazing connector to encrypt and upload files
Amazing feature of workflow apps to allow business users to seamlessly execute a recipe
Love the many connectors available
Amazing connector to encrypt and upload files
Amazing feature of workflow apps to allow business users to seamlessly execute a recipe
What do you dislike about the product?
Would be great if we have test environment without using tasks
What problems is the product solving and how is that benefiting you?
Integration bewteen CRM, ERP, Service and Accounting softwares
Effortless Integration Across Multiple Platforms
What do you like best about the product?
Easily integrates with different platforms.
What do you dislike about the product?
Search for keywords across multiple recipes and update them.
What problems is the product solving and how is that benefiting you?
Authentication, connection, automation
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