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Very valuable integration tool
What do you like best about the product?
Workato greatly simplifies the problem of integrating disparate SaaS applications. Without Workato, some of the integrations such as integrating a Slack bot with Jira and Service Now would have taken days. We were able to get it done with Workato within a day.
What do you dislike about the product?
There is a bit of a learning curve initially on how to use the tool.
What problems is the product solving and how is that benefiting you?
Our typical use cases revolve around integrating multiple SaaS apps using Workato. We have greatly benefitted from time savings - sometimes to the extent of 90% as compared to having a developer code the same. Workato has pre-built connectors for most of the commonly used SaaS apps, so that saves us a big headache on some complex connection steps such as giving OAuth access through code.
Recommendations to others considering the product:
I don't know of any other integration tool that simplifies the integration of SaaS applications like Workato.
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Must have automation tool for SAAS apps
What do you like best about the product?
Already in-built integrations using APIs for various SAAS application. Developers just need to know what field to use and can built an integration within few hours or a day. Custom integration that takes days or months can now be done in few hours or a day.
What do you dislike about the product?
Developer need to have good knowledge on API fields of the application to be integrated.
What problems is the product solving and how is that benefiting you?
Service Now and JIRA integration; Deactivating DocuSign accounts.
Recommendations to others considering the product:
Try it out to decide if it is a good fit or not. for the use case, decide a medium complexity one.
I've worked with other integration platforms, but Workato takes the cake.
What do you like best about the product?
Workato makes it easy to integrate our applications and allow for seamless operational and security automation.
What do you dislike about the product?
Documentation. It would be great to see more detailed examples.
What problems is the product solving and how is that benefiting you?
We are working to easily integrate multiple vendors and automate our business processes. Workato creates an intuitive way of getting this done.
From Nothing to Working integrations in minutes
What do you like best about the product?
The ease of being able to quickly add connections and see data moving from source to target applications.
What do you dislike about the product?
Performance for large batches of data has been less than optimal
What problems is the product solving and how is that benefiting you?
Ensuring that data from our customer master (NetSuite) and CRM (Salesforce) is available and accurate. Ability to quickly integrate with messaging platforms.
Recommendations to others considering the product:
Support team has been very responsive to a host of issues weather the issue was related to Workato or was something that we had done.
Enterprise class no-code integrations and automations
What do you like best about the product?
The ability for business analysts to quickly spin up integrations and be able to iteratively improve them as their process needs change. The range of enterprise systems supported. Single platform that supports the needs of IT and the business. Very powerful.
What do you dislike about the product?
There is always room for product and content improvement. Would love to see more content for builders on advanced use cases and advanced how-tos. Would love to see some enhancements to make error handling easier. Little things like that.
What problems is the product solving and how is that benefiting you?
Used in a number of places in our business and we recommend Workato to clients for all sorts of use cases. Internally we use it to integrate Quick Base procurement apps with NetSuite, to integrate Quick Base lead management apps to Marketo, to automate sales commission calculations in Quick Base, and to integrate with all sorts of cloud utililties like Box, Dropbox, Slack, SMS and to generic REST endpoints.
Recommendations to others considering the product:
Powerful integration platform for agile businesses empowering those closest to the work. Be mindful of building organizational competence, while no-code, there is still a learning curve and a scripting/logic background is helpful. Dedicate an individual to be your initial power builder to get over the initial learning curve,
very easy to use
What do you like best about the product?
Ease of integration, natural language, powerful engine
What do you dislike about the product?
no global support, hard to do business in Germany
What problems is the product solving and how is that benefiting you?
integrating various cloud solutions like Google docs and Gmal
Recommendations to others considering the product:
Get experienced integrator
Powerful platform with consumer app like user experience
What do you like best about the product?
Workato supports a variety of use cases including bulk data, app integration, automation workflows, API gateways, and chat based enterprise bots. Also, the focus on ease of use means less technical resources can use the platform.
On top of the 200 applications Workato supports, Workato provides two SDKs, a Java based SDK for on-prem connector development, and a Ruby based one for cloud connectors. Workato also supports connectivity to a variety of databases, files, messaging systems and REST endpoints.
Workato has spent a lot of time developing operational capabilities to make it easier to detect and recover from failures. The Workato recipes ops connector facilitates automation of a variety of runtime operations e.g. auto rerun when a job fails with a specific exception.
On top of the 200 applications Workato supports, Workato provides two SDKs, a Java based SDK for on-prem connector development, and a Ruby based one for cloud connectors. Workato also supports connectivity to a variety of databases, files, messaging systems and REST endpoints.
Workato has spent a lot of time developing operational capabilities to make it easier to detect and recover from failures. The Workato recipes ops connector facilitates automation of a variety of runtime operations e.g. auto rerun when a job fails with a specific exception.
What do you dislike about the product?
Nothing specific. It's great to see the product evolve rapidly, especially with regard to on-prem capabilities. Their customer success teams are great to work with
What problems is the product solving and how is that benefiting you?
I would recommend Workato as a essential component for digital transformations. They are typically large enterprises looking to address data integration, workflow automation involving central IT and LOBs. Workato lends itself well to starting small, and growing rapidly from there.
Recommendations to others considering the product:
It is a product that is better experienced. Would recommend to focus on building real world use cases as part of the evaluation process,
Great for DevOps use cases
What do you like best about the product?
I can very quickly build workflows to solve my day to day problems.
The on-prem agent is easy to deploy and makes it easy to connect to our applications (like JIRA) running within my company's network without requiring to open any firewall ports.
The REST connector and Workato SDK makes it easy for me to connect to any HTTP endpoint or build my own connector. It has great support for webhooks. Also, the ability to add your own actions to existing Workato connectors is a really handy way to expand connector functionality.
The on-prem agent is easy to deploy and makes it easy to connect to our applications (like JIRA) running within my company's network without requiring to open any firewall ports.
The REST connector and Workato SDK makes it easy for me to connect to any HTTP endpoint or build my own connector. It has great support for webhooks. Also, the ability to add your own actions to existing Workato connectors is a really handy way to expand connector functionality.
What do you dislike about the product?
I would like to see more devops related pre-built Integrations in the Workato community, especially around Bitbucket and Confluence.
More documentation/suggestions on how to recover from application API errors.
More documentation/suggestions on how to recover from application API errors.
What problems is the product solving and how is that benefiting you?
I use JIRA, Jenkins, Gitlab, Confluence, etc. and use Workato to automate workflows across these apps. I use Workbot for Slack to control these workflows and receive notifications in Slack.
Recommendations to others considering the product:
Workato makes it easy to create and modify recipes, to get started with a basic scenario. You can then measure and improve over time. Recipes are versioned, so you can always switch back to an older version.
Surprisingly broad solution with powerful use cases and extensive collection of recipes
What do you like best about the product?
Time to value realization is very fast. Impressed with the ease of use and versatility. You can start with simple point solutions, get quick results and then scale fast to multiple broad areas. Innovative bot building solutions allow you to go beyond cloud integration and workflow. Having been in the integration space for couple of decades, I was impressed by how digital transformation can be accelerated through appropriate use of Workato. Many of our customers had legacy integration, middleware, BPM and SOA tools but the simplification without sacrificing enterprise support has made Workato their go to choice now. In many ROI calculations, Workato comes way ahead.
What do you dislike about the product?
Less of a dislike but more of challenge. Many of our customers seem to start with workato in a specific area due to existing recipes or immediate needs and lose out on the broader solution patterns. Some additional pointed documentation might highlight opportunities to leverage investments better.
What problems is the product solving and how is that benefiting you?
The primary problems was rapid rollout of new automated solutions for capturing key events and exceptions and translating them into workflow as new business capabilities were being rolled out. Some use cases were around big data and Splunk driven workflows while others were rapid responses to events in SalesForce, Slack or other engagement systems. A few customers were working on reducing legacy footprint using Workato to handle legacy integrations with cloud and front end systems. The key benefits were speed of implementation, better collaboration between business and IT, new capabilities not available with legacy integrations already in the enterprise.
Recommendations to others considering the product:
Do not try to be boxed within legacy integration models. Look at the rich collection of use cases and see the best fit for your business problem. Once you get the initial experience, go back and look at the broader enterprise needs and see ways to scale. While recipes with ServiceNow, SalesForce, Slack, etc are obvious look for the innovative workflows that can give your business users the edge. We do not see this as completely driven by business users but a lot better business aligned than most IT centered solutions out there.
Sky's the limit.
What do you like best about the product?
The sheer customizability of what you can do by using Workato to connect the various apps you use and make them work together.
For example, Eventbrite organizers can use Workato to get notified via Slack when a new order is processed, and completely customize this Slack message with data points from the Eventbrite order—even include a link to manage the order in Eventbrite!
For example, Eventbrite organizers can use Workato to get notified via Slack when a new order is processed, and completely customize this Slack message with data points from the Eventbrite order—even include a link to manage the order in Eventbrite!
What do you dislike about the product?
As other reviews have stated, there is a bit of a learning curve. But after you get over the initial hump, you realize the full potential of what you can do with Workato.
What problems is the product solving and how is that benefiting you?
Alongside Eventbrite, our customers use Salesforce, Hubspot, MailChimp, SurveyMonkey, Marketo, Google Sheets, and the rest. Eventbrite customers use Workato to connect the events part of their business with the rest of their business.
Recommendations to others considering the product:
Give the free trial a shot & don't be afraid to utilize the Help Center materials. It's a bit of a learning curve, but after you're through it, you really realize all that you can do.
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