Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
756 reviews
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Powerful, Easy-to-Use Platform for Building Complex Integrations
What do you like best about the product?
Workato combines powerful features with an easy to use interface and logic that allows for complex integrations to be built with ease.
What do you dislike about the product?
I wish the training material was even more in-depth than it already is and that the native AI features in recipe builders was better at predicting recipe structures, and intended outcomes.
What problems is the product solving and how is that benefiting you?
Workato is allowing us to build complex integrations and deploy them quickly while giving us an integrated platform to maintain their operations and monitor their success. Without it, we wouldn't be able to output complex process orchestration at the level we do.
Easy to Use and Quick to Learn
What do you like best about the product?
It’s easy to use and learn, and I really like that there are many courses to take.
What do you dislike about the product?
Sometimes the terms are complicated. If I’m still learning how to use this, I might not understand some of the words.
What problems is the product solving and how is that benefiting you?
Automation for applications and service requests, and hopefully soon for offboarding and onboarding as well.
Effortless Automation, Powerful Connectivity
What do you like best about the product?
I like Workato's powerful automation with minimal coding and its seamless connectivity across systems. The prebuilt recipes and readily available connectors for different systems are great, reducing the time it takes to get automations up and running. I also enjoy the real-time and event-driven capabilities, which allow workflows to trigger instantly when something happens. The initial setup was very easy and straightforward.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Workato to automate repetitive business tasks, reducing manual errors and solving disconnected systems. It improves slow responses by connecting cloud and on-prem applications seamlessly. Prebuilt recipes and instant triggers also speed up workflows.
Effortless Integration and Automation
What do you like best about the product?
The easy way of Integration and Automation
What do you dislike about the product?
I dont find a specific subject i dislike
What problems is the product solving and how is that benefiting you?
It can help reduce developing time and make bussines logic faster
Complex Cross-System Workflows Without Heavy Engineering Effort
What do you like best about the product?
We’ve been able to implement fairly complex workflows across multiple systems without heavy engineering effort.
What do you dislike about the product?
While Workato is extremely powerful and easy to use for complex integrations, the pricing can be a challenge, especially as usage scales.
What problems is the product solving and how is that benefiting you?
Complex integrations across new and legacy platforms.
Amazing Team That Truly Cares About the Customer Experience
What do you like best about the product?
Outside of the technology, the entire team is amazing. I have worked with our Account Management, Professional Services, GTM and agentic as well as direct interactions with Carter and Darryl. They all care deeply about the customer experience.
What do you dislike about the product?
In the year we have been a customer, we’re have discovered some minor technical limitations in how we would like to use the platform.
What problems is the product solving and how is that benefiting you?
Workato gives us a platform that allows us to centralize our enterprise orchestration and a repeatable standard for building integrations and AI agents.
Effortless Automation Without Coding Skills
What do you like best about the product?
I enjoy the easy way to create automations without having the full scripting knowledge
What do you dislike about the product?
Trying to understand recipe errors an how to fix them
What problems is the product solving and how is that benefiting you?
JIRA ticket updates, Salesforce data and NetSuite data flow
Seamless Integration, Effortless Automation
What do you like best about the product?
I really enjoy using Workato because it is an extremely useful tool for developing and integrating applications from start to finish, making automation processes smooth and straightforward. The user interface is intuitive, and I have not encountered any issues accessing its features. With just a partner account, setting up systems and handling integrations becomes very simple.
What do you dislike about the product?
I don't see any features not working well, but there are some gaps or enhancements required for Workato's work labs. The current feature is limited to linking with the data tables and needs more integration with the rest space. There's also a limitation to integrate only with one data table at a time for each workflow.
What problems is the product solving and how is that benefiting you?
I use Workato to develop and integrate applications end to end, making automation seamless. It's easy for those with little integration knowledge to build effective integrations. The setup is simple, allowing easy workflow management with one personal account.
Outstanding AI Support, Helpful Documentation, Cool Human Behind All Of It!
What do you like best about the product?
Their AI help bot is one of the best I have used so far; they don't just ingest the knowledge base and call it a day, but it could actually troubleshoot your problem and guide you to where you want to be. If that does not work, there are always human customer support too; they are awesome. Easy, not super easy to use, but everything has been documented, just follow the document and you will be fine
What do you dislike about the product?
The only downside is it is still a growing product, so sometimes there is a feature that you want that is not available right away.
What problems is the product solving and how is that benefiting you?
integration, a centralized hub for different systems
Powerful iPaaS with Strong Automation Capabilities
What do you like best about the product?
What I like best about Workato is its low-code, recipe-based approach, which significantly reduces the time and effort required to build and maintain integrations. The platform strikes a good balance between ease of use and flexibility, allowing both functional consultants and technical teams to collaborate effectively. The wide range of prebuilt connectors, strong error handling, and clear job monitoring make it well-suited for enterprise environments like HCM and ATS ecosystems.
What do you dislike about the product?
While Workato is powerful, debugging complex recipes can sometimes be challenging, especially when dealing with large payloads or multi-step logic. Additionally, certain advanced use cases still require a deeper technical understanding, which can reduce the “no-code” promise for less experienced users. Improved visibility into data transformations and clearer error messages would further enhance the experience.
What problems is the product solving and how is that benefiting you?
Workato solves the problem of connecting multiple systems reliably without heavy custom development. In an integration-heavy environment, it helps standardize data flows, automate repetitive processes, and reduce dependency on custom scripts or point-to-point integrations. This benefits us by speeding up implementations, improving data consistency across platforms, and reducing long-term maintenance effort, allowing teams to focus more on delivering business value rather than managing integrations.
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