WalkMe DAP
WalkMeReviews from AWS customer
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Speeds Up Onboarding and Adoption, But Requires Planning.
What do you like best about the product?
WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support.
It also gives insights into user behavior to improve processes.
It also gives insights into user behavior to improve processes.
What do you dislike about the product?
Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort.
What problems is the product solving and how is that benefiting you?
We are addressing position management within our HR system by utilizing WalkMe. With WalkMe's actionbot and automated steps, we are streamlining the process for people managers, making it simpler for them to create new positions and handle changes efficiently.
Great for User Onboarding, But Needs More Stability for Developers
What do you like best about the product?
It really helps our users in navigating a new tool. It replaces 1:1 coaching at a basic level, saving us time and resources. The customer support is unmatched and they will respond within a couple of hours.
What do you dislike about the product?
It can be glitchy and not consistant from a developers point of view. Also, many times it doesn't scale to zoom percentage.
What problems is the product solving and how is that benefiting you?
allowing users to walk through processes without a trainer having to take time and walk them through the basics.
Powerful Guidance and Chatbot, even though with need to use CSS at times
What do you like best about the product?
This is a powerful on-screen guidance tool that helps set boundaries for users, particularly in situations where there are system limitations. I also really appreciate the chatbot feature, which makes interacting with users much easier.
What do you dislike about the product?
To use CSS when some features or customizations aren't possible with the current options in the WalkMe editor.
What problems is the product solving and how is that benefiting you?
WalkMe has been helpful in addressing some of the pain points our users experience. It's also useful for reminding users about small details that might otherwise be overlooked, especially for those who don't use the application every day.
After 3 years of using WalkMe
What do you like best about the product?
Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process.
What do you dislike about the product?
The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge.
What problems is the product solving and how is that benefiting you?
HR and Payroll support queries and Org related projects and programs.
I had a question for support and it was answered easily
What do you like best about the product?
It does almost everything that our organization needs it to do and their support are top notch
What do you dislike about the product?
I'd like a more robust survey distribution system, along with html integrated across the app rather than bbcode
What problems is the product solving and how is that benefiting you?
We use walkme for a series of quick on the fly UI updates along with self help guidance for users so they dont need to clog up phone lines
An Invaluable Asset!
What do you like best about the product?
For the purposes of my role specifically, I love Visions. Watching the user's experience is so helpful for seeing where education may be needed, or when something is a true technology issue or a user error. More broadly, I love that we can create targeted messaging to help with information and pain points. And the in-depth analytics let us see and measure if our messaging and guidance is being used/having the desired effect.
What do you dislike about the product?
Building content is unnecessarily complicated.
What problems is the product solving and how is that benefiting you?
Our technology is updated frequently, and WalkMe allows to both easily notify our customers of changes, but also build in guided help when needed.
Since having our point of contact updated we have had a great experience.
What do you like best about the product?
Right now we have designated people like John Short to jump on issues we may be having which is a real necessity for our business.
What do you dislike about the product?
Prior to John we had more delayed response times which can be frustrating especially in the financial world where time can have a monetary impact.
What problems is the product solving and how is that benefiting you?
One of our largest use cases is providing stop gaps for our technology platform as well as implementing educational messaging for guidance to our users.
Great Customer Support Experience
What do you like best about the product?
When needing assistance, the WalkMe Support team responded extremely quickly and took the time to replicate my issue. When an immediate answer wasn't available, they passed along my questions to the appropriate teams as needed. I received prompt and clear responses and even additional actions to make my ideas known to their product team!
What do you dislike about the product?
Some of the user interface can seem clunky - but with proper training (provided for free by WalkMe), this is a challenge that can be overcome relatively quickly!
What problems is the product solving and how is that benefiting you?
WalkMe allows our team to add additional features without the need to use developer time and energy :)
Great tool for driving user adoption and simplifying onboarding
What do you like best about the product?
WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it.
What do you dislike about the product?
The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly.
What problems is the product solving and how is that benefiting you?
WalkMe helps us solve the challenge of onboarding users to complex enterprise applications by providing clear, step-by-step in-app guidance. It reduces the need for lengthy training sessions, improves user adoption, and minimizes errors in critical processes. With WalkMe Insights, we can also track user behavior, identify where people struggle, and quickly optimize workflows. This has saved time, boosted productivity, and increased overall user satisfaction.
WalkMe (DAP Tool)
What do you like best about the product?
It is easy to use and implement. Helps the users to get training on any system without the hassle to go back and forth to the documents. It saves time of the users through automation. It helps in rectifying the errors which users can make. It provides customer support as a training tool. It helps to reduce support tickets. It provides on screen guidance and training whenever users need it.
What do you dislike about the product?
The maintenance part of it is tough and is required from time to time.
What problems is the product solving and how is that benefiting you?
error handling, reduce support tickets, save users time and user efficiency.
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