WalkMe DAP
WalkMeReviews from AWS customer
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Creatively develop ways to overlay guide to help our users adopt and learn our products
What do you like best about the product?
With WalkMe, we've been able to creatively develop ways to overlay guide to help our users adopt and learn our products which supported better customer experience.
What do you dislike about the product?
There are some limitations but we are able to creatively seek ways to sort some of it.
What problems is the product solving and how is that benefiting you?
WalkMe's been helping with on the stop guidance that our users can easily trigger when needed. With WalkMe's TeachMe, we are also able to provide an interative way of learning for users that is sort of similar to e-learning's LMS.
Impressive experience after using WalkMe
What do you like best about the product?
Providing users and worker a platform they can rely to support their training and walkthrough easily. Fast customer support for users if they experience any challenges while implementing the and operating the application. Insight on software usage levels to determine which software is used often by workers.
What do you dislike about the product?
No complaint from users at this time. We love the dashboard interface, it is intuitive and minimalist, but some improvement with the menu display is welcomed.
What problems is the product solving and how is that benefiting you?
Ensure every users is supported in digital adoption and new changes on the system.
Best training and walkthrough platform review
What do you like best about the product?
Responsive platform to build video or bubble text walkthrough to help users onboarding and learning about the new features that is introduce on the software is the main reason we subscribe to this application. Modifying training material implementation using template is easy and has create a simple workflow that new users can follow to train and get familiar with the system. No more confusion and difficulties after swtich to WalkMe.
What do you dislike about the product?
Slow response on email by the customer support service. Takes 2-3 days for them to reply support tickets. It is too long for critical problem that we had.
What problems is the product solving and how is that benefiting you?
Provide training ground for users to learn about the new system.
Walkme review
What do you like best about the product?
Simple to operate with various option for integration is what has make us choose this product. Easy implementation compared to our previous platform that is confusing to use and rejected by our teams. Help to create onboarding content and bubble text for users walkthrough and make the learning process faster.
What do you dislike about the product?
Difficult to get available support agents on the live chat support. The waiting time is long.
What problems is the product solving and how is that benefiting you?
Guiding new users onboarding the system with ease.
WalkMe support has been very helpful and eager to assist
What do you like best about the product?
The support team. Thye were very responsive and helpful. They went out of there way to go above and beyond.
What do you dislike about the product?
It can be very glitchy. I sometimes have to go back and select elements mutliple times. The solutions dont always work right away and I spent time trying to figure out why.
What problems is the product solving and how is that benefiting you?
Help with error rate, speed, clarity.
The experience has been great.
What do you like best about the product?
The people. Everyone is so friendly and always want to help
What do you dislike about the product?
The only thing I would say is that I would like to see more availability on the support chat.
What problems is the product solving and how is that benefiting you?
WalkMe has help us better communicate with our customer. When it comes from onboarding new users to send them messsages on the application.
Instructional Designer (DAP) at Intelliflo
What do you like best about the product?
I like WalkMe's capability of providing guidance and support directly within the application at the point of need.
Smart Walk-Thrus, Launchers, and ShoutOuts are my personal favorite WalkMe apps.
Smart Walk-Thrus, Launchers, and ShoutOuts are my personal favorite WalkMe apps.
What do you dislike about the product?
There is nothing about WalkMe that I dislike.
What problems is the product solving and how is that benefiting you?
With WalkMe, we're targeting a reduction in customer support tickets related to "how-to" questions. We aim to minimize these requests by providing guidance and support directly within the application, enabling users to find answers to their questions right within the app.
The Future of Digital Adoption Platforms
What do you like best about the product?
WalkMe is easy to setup in comparison with other Digital Adoption Platforms. Its content creation process is simple as well, allowing to bring training and automatization to the final users faster.
Their customer support is excelent as well, with a quick follow-up process and experts available any time of the day.
Their customer support is excelent as well, with a quick follow-up process and experts available any time of the day.
What do you dislike about the product?
There is yet to be an abundance of topics in the community forum, with best practices from one WalkMe user to another. However, WalkMe community is growing with each passing day, which assures me that it's only a matter of time for it to get bigger.
What problems is the product solving and how is that benefiting you?
There is a lack of user involvement in traditional training, with complains of training being hard to find or follow. This situation significantly slowers their performance.
With WalkMe being an on top of the browser tool, we have made training accessible to the users, with use cases that are relevant to them.
On the other side, WalkMe has also improved our approach to analytics. Its Insight Platform allow us to identify pain points in our processes, encouraging us to analyze them and do continuous improvement.
With WalkMe being an on top of the browser tool, we have made training accessible to the users, with use cases that are relevant to them.
On the other side, WalkMe has also improved our approach to analytics. Its Insight Platform allow us to identify pain points in our processes, encouraging us to analyze them and do continuous improvement.
Comprehensive review on WalkMe
What do you like best about the product?
The best thing about WalkMe is its User friendly interface which help users in effective onboarding and training. The other thing which I really like about WalkMe is it's seamless integration with our Workday page, which has really enchanced its utility.
What do you dislike about the product?
One thing which I really don't like about WalkMe is its performance issues. It gets very unreliable at times and sometimes struggles with complex flows and also there are ocassional logs.
What problems is the product solving and how is that benefiting you?
We have built a lot of Smart WalkThroughs and SamrtTips which offers in app guidance to our users. It has helped to enhance user adoption rates making it easier for the employess to adapt to Workday's features and functionlities.
A reliable software
What do you like best about the product?
The ability to creat user guide and tutorial for new features on application.
What do you dislike about the product?
Need to use 2FA credential to access to the platform everytime.
What problems is the product solving and how is that benefiting you?
Documentation on how to use tools and features for the application, improve application effectiveness and find which tools is slowing down users experience.
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