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Works Great!
What do you like best about the product?
WalkMe has great Customer Service and Support. Whenever I have had an issue they have been prompt in providing a solution. They also may show some alternative solutions that I had not thought of to convey my messaging.
What do you dislike about the product?
There is a little bit of a learning curve but builders can usually come on line quickly.
What problems is the product solving and how is that benefiting you?
It is making it faster for our employees to find answers to their questions in the feild.
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WalkMe Review
What do you like best about the product?
The tecnical support team. Awesome team and do a lot of great work to get WalkMe launch
Great Customer Success team
The site provides valuable insight to how people interact with the site
Walkthrough really helpful
Great abality to see interaction with site and make business based decision on how to improve
Impementation team was awesome
Great Customer Success team
The site provides valuable insight to how people interact with the site
Walkthrough really helpful
Great abality to see interaction with site and make business based decision on how to improve
Impementation team was awesome
What do you dislike about the product?
Consider having a dashboard that links to all the different sites. This can be cumbersome at times to remember all the different sites that you need to login to. From a users perspective WalkMe is very user friendly. On the build side it can be diffcult at times with all the elements required to add content.
What problems is the product solving and how is that benefiting you?
WalkMe is solving onboarding new users to a B2B commerce site
Great application to escape long releases
What do you like best about the product?
How easy it is to use and how fast you can release new flows
What do you dislike about the product?
Some functions are somewhat hidden, like automation for returning to previous step
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Excellent tool
What do you like best about the product?
Able to make material savings in engineering effort + massively accelerate the process of getting relevant, properly targeted content in front of our customers
The team at WalkMe too is extraordinary to work with.
The team at WalkMe too is extraordinary to work with.
What do you dislike about the product?
Only gripe would be the documentation could be better-- there's a lot of features & to get up & runnin
What problems is the product solving and how is that benefiting you?
Engineering backlog is a big problem & content interventions are valuable to have but not valuable to allocate an engineer to biding. We can decouple content writing from engineering/deployment workflows which is a huge operating win
Workstation is a great onboarding tool.
What do you like best about the product?
It's been a quick learnig curve to learn how to start using and building content for Workstation. We have enjoyed piloting with our user groups and are excited to launch officially very soon. The functionality supports our new employee onboarding journey and the integrations are a powerful feature in the Enterprise Search.
I like how the different types of content are availble within Workstation as well as the compatibilty with traditional WalkMe content such as SmartWalkthroughs.
I like how the different types of content are availble within Workstation as well as the compatibilty with traditional WalkMe content such as SmartWalkthroughs.
What do you dislike about the product?
Workstation has limited customizable features which doesn't allow for a lot of branding. It is also a little limited with how content can be organized.
WalkMe content build has been a little slow for us as there are lot of things that can stop walkthroughs from working correctly.
Overall though I'm happy with the way our WalkMe project has been progressing.
WalkMe content build has been a little slow for us as there are lot of things that can stop walkthroughs from working correctly.
Overall though I'm happy with the way our WalkMe project has been progressing.
What problems is the product solving and how is that benefiting you?
Workstation: Creating a single source of truth for our onboarding journey for new employees coming into the organization. We putting everything a new employee should need in their first few days/weeks into one tool.
WalkMe: Ramping up new employees in new processes for our Operations teams.
WalkMe: Ramping up new employees in new processes for our Operations teams.
A seamless tool for users like me
What do you like best about the product?
I like the following important while using WalkMe:
*Integrating it into the webpage is very much seamless.
*It can be tailored easily for both experienced users and beginners.
*It allows easy content creation and management for creators.
*It provides analytical tools for performance evaluation.
*It provide easy to use user interface.
*Their customer support is also very good.
*Integrating it into the webpage is very much seamless.
*It can be tailored easily for both experienced users and beginners.
*It allows easy content creation and management for creators.
*It provides analytical tools for performance evaluation.
*It provide easy to use user interface.
*Their customer support is also very good.
What do you dislike about the product?
I dislike the following things while using WalkMe:
*It requires some adjustments for complex websites.
*Initially, implementation of this tool was not easy for me.
*WalkMe's support team helps me in issue resolution.
*It requires some adjustments for complex websites.
*Initially, implementation of this tool was not easy for me.
*WalkMe's support team helps me in issue resolution.
What problems is the product solving and how is that benefiting you?
It helps me in following purposes:
*Helping me in boosting digital engagement and self-service on the website.
*Using it as a part of onboarding journey for customers for offering a step-by-step guidance.
*It has significantly reduced our workload for customer operations and marketing.
*We use it for handling daily support queries.
*It helps us to simplifies on-screen guidance for new platform introductions.
*Helping me in boosting digital engagement and self-service on the website.
*Using it as a part of onboarding journey for customers for offering a step-by-step guidance.
*It has significantly reduced our workload for customer operations and marketing.
*We use it for handling daily support queries.
*It helps us to simplifies on-screen guidance for new platform introductions.
*****COME AND SEE WHAT BRINGS JOY IN THE CITY *****.
What do you like best about the product?
Since we started using Walkme, we have been experiencing breakthrough and productivity in our company.
It helps us to work smarter not harder.
It is very easy and simple to build content with Walkme.
Also, It has a very nice, responsive and supportive customer support team.
We have been able to achieve our business goals with Walkme.
Additionally, the editor is very easy to use.
It helps us to work smarter not harder.
It is very easy and simple to build content with Walkme.
Also, It has a very nice, responsive and supportive customer support team.
We have been able to achieve our business goals with Walkme.
Additionally, the editor is very easy to use.
What do you dislike about the product?
I would recommend Walkme.
Until today, i have never experienced any challenges.
Until today, i have never experienced any challenges.
What problems is the product solving and how is that benefiting you?
Content creation has never been easy without Walkme.
It supports multiple features and reporting capabilities.
Walkme is quick and easy to implement.
I like the community, the best part of Walkme.
Exceptional and responsive customer support team.
It supports multiple features and reporting capabilities.
Walkme is quick and easy to implement.
I like the community, the best part of Walkme.
Exceptional and responsive customer support team.
Transformational Business Value
What do you like best about the product?
I love that our WalkMe Center of Excellence can make it easier for our teams to do their jobs by providing solutions for their needs quickly, and with very little (if any) code on the business systems they use every day. WalkMe provided excellent training opportunities for all our builders, and introduced us to SolutionsATI, who continues to be a solid WalkMe partner.
What do you dislike about the product?
Our team is very well trained, so when we submit a support case, it often needs to be escalated through multiple levels, which can significantly increase the response time, delaying our ability to deliver the solutions that will help our users.
What problems is the product solving and how is that benefiting you?
We chose WalkMe as an in-app training tool to support the transition from Salesforce Classic to Salesforce Lightning. We've evolved our approach to process automation and enablement across a variety of platforms used by our customer-facing teams, resulting in significant time savings and an ROI on our WalkMe investment of ~400%. WalkMe helps our users get to where they need to be faster, and complete processes correctly the first time, with minimal support from other teammates.
WalkMe is helping to unlock the power of new digital tools and giving return on investment!
What do you like best about the product?
WalkMe can offer powerful insights to help measure returns on investment in new technology solutions, and also improving the use of existing tools to prevent spend in new tools when existing tools can be better utilised. Their support teams are always on hand to help and support!
What do you dislike about the product?
The tool is sometimes difficult to use with multi language systems, and when system releases happen, the overhead in checking WalkMe content is large!
What problems is the product solving and how is that benefiting you?
Giving users On Demand and Just In Time access to system support, avoiding large training roll outs and training deployments.
WalkMe's seamless digital optimisation.
What do you like best about the product?
WalkMe's optimisation of digital processes was top notch. Its smoother user experience made me like this software.
What do you dislike about the product?
Pricing is slightly on expensive side for small organizations.
What problems is the product solving and how is that benefiting you?
WalkMe's analytics help us track our users behaviours. By this data we continuously improve our digital processes.
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