WalkMe DAP
WalkMeReviews from AWS customer
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Great experience with WalkMe!
What do you like best about the product?
Walkme is the best digital adoption platform on the market, it has a lot of items and powerful functonalities.
What do you dislike about the product?
It's pretty expensive for digital small business
What problems is the product solving and how is that benefiting you?
It's redefining our way of supporting customers; we are better understanding we are customer issues in our digital platform.
Great in app on demand learning tool
What do you like best about the product?
The ability to add and edit content quickly allowing me to pivot to the users needs. Ensuring we can provide training and help quickly and efficiently
What do you dislike about the product?
Analytics need to improve, it's currently being worked on but as with all users I want the improvements now.
What problems is the product solving and how is that benefiting you?
Allowing us to train hundreds of users without using traditional method. It's also allowing us to put intervention where users are struggling reducing error rates
Thank you, Ben and WalkMe!
What do you like best about the product?
I've had the pleasure of working with Ben, our Customer Success Manager from WalkMe, and his support has been invaluable in developing the Digital Adoption Center of Excellence at Illumina. Ben has consistently gone above and beyond, from setting up weekly check-ins and promptly responding to emails, to actively collaborating on content drafts, reviewing workflows, and providing clear, helpful documentation. His commitment and thorough guidance have been instrumental in helping me and my team succeed, and I’m genuinely grateful for his support. Thank you, Ben, for making this journey both effective and enjoyable!
What do you dislike about the product?
The only thing I can think of is providing guidance and training on WHY one would use WalkMe vs. other training mediums. What are the use cases for using WalkMe content and what are some use cases where WalkMe is not the best solution to use? And showing users in training how to use the content based on real use cases. This is the use case and this is how we brainstorm to identify the right content to build instead of recreating all the training content into smart walk-throughs. I think new users lack the tools to understand what is the best solution to build, more of the Why, not the How. WalkME does a great job explaining the How in the training.
What problems is the product solving and how is that benefiting you?
New user onboarding and reducing tickets for customer support.
WalkMe for Salesforce
What do you like best about the product?
Multiple resources, easy of use/build.
The vendor team is amazing!
The vendor team is amazing!
What do you dislike about the product?
How to leverage this for new use cases, what else can we do
What problems is the product solving and how is that benefiting you?
Employee onboarding, easy access to knowledge while in salesforce
Experience using WalkMe
What do you like best about the product?
WalkMe simplifies user onboarding and driving adoption. Its intuitive interface makes it easy to create in-app guidance such as Launchers, SmartTips, and Smart walkthrus. The biggest advantage WalkMe has that it involves no prior knowledge of coding. We have been able to greatly enhance user experience and reduce training time.
What do you dislike about the product?
While the platform offers great features, it would be helpful to have even more advanced analytics and reporting tools readily available to track user behavior in greater depth as well as cross-application flow analytics support.
What problems is the product solving and how is that benefiting you?
Instead of relying on lengthy training sessions, user manuals, or delaying feature launches due to incomplete communication materials, WalkMe saves us time and reduces support tickets by empowering users to self-serve. For our company like ours, it’s been an effective way to boost user confidence for our tools they’re using, resulting in improved productivity and an overall better experience.
WalkMe Success
What do you like best about the product?
The WalkMe builder stands out for its exceptional ease of use. After working with WalkMe on a daily basis for just over a year, I continue to be impressed by its robust feature set and seamless integration capabilities. The intuitive design makes building and deploying solutions straightforward, even for complex workflows. Additionally, my experience with Customer Support has been consistently positive and issues/inquiries are typically resolved within two business days, reflecting their commitment to responsive and effective service.
What do you dislike about the product?
I have no dislikes of WalkMe in my use so far. This system is greatly beneficial to our company so far.
What problems is the product solving and how is that benefiting you?
WalkMe is solving problems by allowing our team to create solutions that our outdated system cannot take on.
We've found WalkMe to be a really valuable asset for the Data & Analytics team
What do you like best about the product?
We've found WalkMe to be a really valuable asset for the Data & Analytics team. It's highly customisable and innovative features allow us to tailor solutions for bespoke campaigns, ensuring we can effectively target specific audiences for training and communication.
WalkMe has enhanced our end users' experience and led to a significant reduction in service desk tickets.
The Digital Adoption team know how to get the best out of WalkMe and improve our use of it tenfold.
WalkMe has enhanced our end users' experience and led to a significant reduction in service desk tickets.
The Digital Adoption team know how to get the best out of WalkMe and improve our use of it tenfold.
What do you dislike about the product?
WalkMe has to be managed correctly by both the product team and the team requesting WalkMe assistance, and by this I mean it is easy to forget about WalkMe solutions that have been implemented on a product which may become an irritation for end users.
Similarly if WalkMe is used in a company across multiple teams, it only takes one team to poorly implement a WalkMe solution for the confidence in WalkMe to drop; a lot of end users will associate one WalkMe solution with all others, and ensuring the best practice is followed to the highest standards ensures the confidence in WalkMe remains high.
Similarly if WalkMe is used in a company across multiple teams, it only takes one team to poorly implement a WalkMe solution for the confidence in WalkMe to drop; a lot of end users will associate one WalkMe solution with all others, and ensuring the best practice is followed to the highest standards ensures the confidence in WalkMe remains high.
What problems is the product solving and how is that benefiting you?
WalkMe helps us to connect with our end users, whether this be collectively or for bespoke cohorts of users for specific projects or areas of the business. It helps us to let the user self service their requirements in their own time and at their leisure, saving training time for the team and allowing the user to be in control of their learning pathway.
WalkMe has also helped us overcome technical challenges when these obstacles arise, creating far less friction when other solutions are not available.
WalkMe has also helped us overcome technical challenges when these obstacles arise, creating far less friction when other solutions are not available.
Great product with an excellent Support team to back it up.
What do you like best about the product?
- Speedy replies from customer support
- It has many use cases (surveys, reporting, user documentation, etc)
- Robust documentation
- It has many use cases (surveys, reporting, user documentation, etc)
- Robust documentation
What do you dislike about the product?
I would love to see more configurable surveys, e.g., create your own survey type.
What problems is the product solving and how is that benefiting you?
Digital adoption, and data collection.
Best digital adoption tool
What do you like best about the product?
Different types of WM elements such as SWTs, Smart Tips, Shoutouts, Launchers, and so on are easy to use and develop user-engaging content. WalkMe simplifies the onboarding process for new users by providing step-by-step guidance, which can be very helpful for complex software or platforms. It offers real-time, in-app guidance which helps users navigate through software and complete tasks without needing to refer to external help resources. Its Analytics and customization features are also very useful.
What do you dislike about the product?
Sometimes WalkMe slows down the performance of the applications it's integrated with, particularly if the guidance overlays are extensive. While WalkMe offers a high degree of customization, I feel that it still has limitations, particularly when trying to create highly specific or complex user flows.
What problems is the product solving and how is that benefiting you?
By providing real-time, contextual help, WalkMe enhances the overall user experience, making software more accessible and user-friendly. With effective onboarding and training tools, organizations can reduce the time and resources spent on training new users. WalkMe's automation and guidance features help users complete tasks more quickly and accurately, leading to increased efficiency and productivity. The analytics provided by WalkMe help organizations understand user behavior and identify areas for improvement, leading to better decision-making and optimization of the software.
WalkMe is, without a doubt, the best Digital Adoption Platform around
What do you like best about the product?
I believe the best part about WalkMe is the support and product teams. The product itself is awesome, but as with all things, the support and people behind the product is what makes it stand out from the rest. Building content for a wide variety of applications and websites is challenging enough, and WalkMe does an outstanding job of it, so when we need help, or have issues, the extra support and guidance from WalkMe professionals makes all the difference in the world.
What do you dislike about the product?
Not many downsides that I have seen, but always improving and moving forward. Our company has tried nearly everything that WalkMe has to offer, and we've only had a couple of issues that we could not move past to using certain features. I have confidence that most any company, application, or product would greatly benefit from WalkMe DAP to help with onboarding, adoption, and analytics.
What problems is the product solving and how is that benefiting you?
We are using WalkMe on a wide variety of systems to help with user adoption, feedback, help, and some data entry automation as well. We use Insights analytics to help guage how many users are interacting with some of our apps and what content might best server them.
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