WalkMe DAP
WalkMeReviews from AWS customer
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Review of WalkMe Support Experience
What do you like best about the product?
The most helpful thing about WalkMe is how relatively easy it is to use. There's no need for coding knowledge, while implementations which is very convinient. Moreover, the Customer Support solves created tickets/cases in a fastly manner, which I greatly appreciate. We use WalkMe various features quite a lot - it's amazing what some of them can do.
What do you dislike about the product?
The downsides of WalkMe include, from my point of view, how it can 'freeze' at times, which disturbs the workflow. Other than that, it's inconvinient how one bug can lead to some additional issues. Moreover, sometimes the same thing cas show incorrectly, then after a while (without changing anything) it can work as expected - hard to pinpoint the error.
What problems is the product solving and how is that benefiting you?
WalkMe greatly helps in providing the users with the assistance they might need while performing their duties.
The best platform to find tools to build training walkthrough or guidance
What do you like best about the product?
Impressive platform that is providing all I need to build training material for our newley sales process features that is quite difficult to be learning without proper support. The walkthrough helped our user to learn and training in guided environment that they can make mistake on it as a part of the training process.
What do you dislike about the product?
We received no complaint from our current or new users about this platform. This product has improve and make the training time short and effective.
What problems is the product solving and how is that benefiting you?
Help users with their work journey and give them support that they need to get onboard quickly.
I worked with Sam on my support ticket today, he was efficient, courteous, and always friendly.
What do you like best about the product?
We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win!
What do you dislike about the product?
There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying.
What problems is the product solving and how is that benefiting you?
I have been creating solutions to help streamline and increase accuracy.
Creatively develop ways to overlay guide to help our users adopt and learn our products
What do you like best about the product?
With WalkMe, we've been able to creatively develop ways to overlay guide to help our users adopt and learn our products which supported better customer experience.
What do you dislike about the product?
There are some limitations but we are able to creatively seek ways to sort some of it.
What problems is the product solving and how is that benefiting you?
WalkMe's been helping with on the stop guidance that our users can easily trigger when needed. With WalkMe's TeachMe, we are also able to provide an interative way of learning for users that is sort of similar to e-learning's LMS.
Impressive experience after using WalkMe
What do you like best about the product?
Providing users and worker a platform they can rely to support their training and walkthrough easily. Fast customer support for users if they experience any challenges while implementing the and operating the application. Insight on software usage levels to determine which software is used often by workers.
What do you dislike about the product?
No complaint from users at this time. We love the dashboard interface, it is intuitive and minimalist, but some improvement with the menu display is welcomed.
What problems is the product solving and how is that benefiting you?
Ensure every users is supported in digital adoption and new changes on the system.
Best training and walkthrough platform review
What do you like best about the product?
Responsive platform to build video or bubble text walkthrough to help users onboarding and learning about the new features that is introduce on the software is the main reason we subscribe to this application. Modifying training material implementation using template is easy and has create a simple workflow that new users can follow to train and get familiar with the system. No more confusion and difficulties after swtich to WalkMe.
What do you dislike about the product?
Slow response on email by the customer support service. Takes 2-3 days for them to reply support tickets. It is too long for critical problem that we had.
What problems is the product solving and how is that benefiting you?
Provide training ground for users to learn about the new system.
Walkme review
What do you like best about the product?
Simple to operate with various option for integration is what has make us choose this product. Easy implementation compared to our previous platform that is confusing to use and rejected by our teams. Help to create onboarding content and bubble text for users walkthrough and make the learning process faster.
What do you dislike about the product?
Difficult to get available support agents on the live chat support. The waiting time is long.
What problems is the product solving and how is that benefiting you?
Guiding new users onboarding the system with ease.
WalkMe support has been very helpful and eager to assist
What do you like best about the product?
The support team. Thye were very responsive and helpful. They went out of there way to go above and beyond.
What do you dislike about the product?
It can be very glitchy. I sometimes have to go back and select elements mutliple times. The solutions dont always work right away and I spent time trying to figure out why.
What problems is the product solving and how is that benefiting you?
Help with error rate, speed, clarity.
The experience has been great.
What do you like best about the product?
The people. Everyone is so friendly and always want to help
What do you dislike about the product?
The only thing I would say is that I would like to see more availability on the support chat.
What problems is the product solving and how is that benefiting you?
WalkMe has help us better communicate with our customer. When it comes from onboarding new users to send them messsages on the application.
Instructional Designer (DAP) at Intelliflo
What do you like best about the product?
I like WalkMe's capability of providing guidance and support directly within the application at the point of need.
Smart Walk-Thrus, Launchers, and ShoutOuts are my personal favorite WalkMe apps.
Smart Walk-Thrus, Launchers, and ShoutOuts are my personal favorite WalkMe apps.
What do you dislike about the product?
There is nothing about WalkMe that I dislike.
What problems is the product solving and how is that benefiting you?
With WalkMe, we're targeting a reduction in customer support tickets related to "how-to" questions. We aim to minimize these requests by providing guidance and support directly within the application, enabling users to find answers to their questions right within the app.
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