WalkMe DAP
WalkMeExternal reviews
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Impressive and user friendly product
What do you like best about the product?
Walkme analytics and the ease of use in building use cases with excellent support from Walkme. I appreciate all the features and options in building.
What do you dislike about the product?
I love the option to open a URL. Can you add the feature to allow a user to open an application?
What problems is the product solving and how is that benefiting you?
Onboarding new hired employees and it will create efficiency in our onboarding processes. Teaching new users how to use the application to perform their role effectively.
The MUST HAVE TOOL to enhance the user experience
What do you like best about the product?
Analytics that help shape further developments to make the user experience even better
It makes the often challenging task of change mnagement much easier
It makes the often challenging task of change mnagement much easier
What do you dislike about the product?
It's working for us right now, so nothing yet!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us to facilitate change much easier than before, it allows us to smooth out contensious steps, so the end user has a seamless and enjoyable experience.
WalkMe user for multiple applications.
What do you like best about the product?
I like how adaptable it is. There is always a solution to any problem so matter the issue.
What do you dislike about the product?
I think the a downside is that you can track insights by groups of people. Meaning that when a task is done by one user, another user at the same company or department can't see that it was completed and has to do it again.
What problems is the product solving and how is that benefiting you?
We use WalkMe to help customer adaption to new applications and functionalities using training resource and other tools.
WalkMe Review
What do you like best about the product?
The speed, flexibility and effectiveness of WalkMe is truly impressive. It gives us the ability to quickly deploy a solution to our platform, that would normally take cycles of time on a product roadmap. My favorite part about WalkMe is surprising our business partners with the solutions we create.
What do you dislike about the product?
At times it can be difficult to build in some areas of our platform. These challenges require more time to investigate but can usually be resolved.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us solve a wide variety of problems. WalkMe is being used to provide on screen guidance, prompts and launchers to help learners navigate and learn our platform. We have been able to use WalkMe to help users be more compliant with standardized processes. Through the use of WalkMe's Shoutouts we have been able to clearly communicate and remind agents of important updates. It has allowed us to reduce email and provide agents with just information in an effective manner. WalkMe has also given us the abilty to do A/B testing and track user data.
Get DAPping!
What do you like best about the product?
I love the completeness of the the apps that WalkMe offers and how they work together, you can easily provide a comprehensive, cohesive solution to your users. The product updates are frequent and their dev team is accessible and eager to hear from their clients. The Community site is a huge bonus, we all know and love each other and are constantly joining all of the events that they offer to learn tips and tricks that help us evolve our DAP strategies.
What do you dislike about the product?
I have had tremendous success with WalkMe, any enhancement suggestions can quickly be put on their ideas portal...two of mine have already been implemented!
What problems is the product solving and how is that benefiting you?
We now have a 100% digital approach for most new features and updates, and live training has been mainly eliminated - a potential savings of 10+ trainer hours and 60 minutes per Associate. Anywhere from 250-500 users need to be trained through 10-20 live sessions per major feature. Users can now quickly find the support that they need in-tool, when they need it, with no interruption to their workflow and experience less time away from customers. We have also had amazing success automating case management, and have saved over $80k, 800k clicks, and 1,800 hours last year alone!
WalkMe and their staff are awesome!
What do you like best about the product?
WalkMe is a great digital adoption tool that aids businesses in getting the most from IT investments. It is light when developing solutions, allowing you to create specific solutions to help end users with endless processes.
WalkMe can integrate into nearly any web-based application, and there is even a desktop version! I enjoy using WalkMe to help me in my day to day operations and help clients gain the most from their IT investments!
WalkMe can integrate into nearly any web-based application, and there is even a desktop version! I enjoy using WalkMe to help me in my day to day operations and help clients gain the most from their IT investments!
What do you dislike about the product?
The downside to using WalkMe is only dependent on you not being committed to utilizing the tool to it's full extent.
What problems is the product solving and how is that benefiting you?
WalkMe helps my clients solve many business-related problems. The most common issue we run into is applications taking a long time to update on key processes, which can either confuse end users or cause errors in a process. The benefit of WalkMe is how easy and fast it is to deploy to intercept some of these problems, like forgetting to fill out a form that isn't mandatory on the UI but is mandatory in the process.
Walkme best user guide for new joineee
What do you like best about the product?
Walkthrough, auto click, smart tips and easy to use editor. Startup menu and shoutout popup to guid user.
What do you dislike about the product?
we can use custom jquery content, the selector is not much useful sometime. Looping of element is not possible in walkme.
What problems is the product solving and how is that benefiting you?
Walkme helped support executive to understand the process and flow of application. Walkthrough autoclick imporived performance of the executive. The form validation feature reduced human error by around 50%
Help call reduction by 60%
Training hour reduced by 70%
User performance incrased by 35%
Help call reduction by 60%
Training hour reduced by 70%
User performance incrased by 35%
WalkMe makes things better!
What do you like best about the product?
When I use WalkME, I can finally fix the issues that I've only ever been able to complain about before. Developers are busy people and new features take a long time to produce. WalkMe lets us solve a myriad of problems very quickly and easily. And if we have difficulty, WalkMe is always there to help with an easy to use and excellent service team.
What do you dislike about the product?
This is one of those humblebrags. My least favorite thing about WalkMe is that it can solve nearly any problem so that sometimes we have to ask ourselves, Should we use WalkMe to solve this one? It does help us to think holistically to know that we could always solve it with WalkMe. If you ever find yourself building something that the next builder will have trouble understanding, step back. Double check.
What problems is the product solving and how is that benefiting you?
Most recently I have used WalkMe to help users navigate a confusing billing and payment app. When we find frequest errors in the invoices, we set up a new process to catch those errors earlier in the process.
WalkMe Helps Guide and Grow Your Users
What do you like best about the product?
What I like most about WalkMe is the ability to add guidance and help directly at the source of the problem.
What do you dislike about the product?
I think users are apprehensive of overlays in general, but that's certainly not the fault of WalkMe.
What problems is the product solving and how is that benefiting you?
It allows me to quickly make announcements on a company wide scale. Validation and guidance directly at the source where it's needed. Creative solutions to help give users the information or resource they need in the moment.
Transformative Success with WalkMe across our IT Stack
What do you like best about the product?
The implementation of WalkMe across our IT stack has been nothing short of transformative. This digital adoption platform has revolutionized the way we interact with our technology, driving efficiency, productivity, and user satisfaction to unprecedented levels.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
What do you dislike about the product?
The difficulties are usually around value discussions as the true value of our program is often hard to quantify into specific numbers beyond general figures based on agreen upon assumptions.
What problems is the product solving and how is that benefiting you?
Reducing support tickets, improving productivity, reducing onboarding time, improving the employee experience, reducing the need to additional and ongoing training, and enforcing data quality safeguards.
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