WalkMe DAP
WalkMeReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
534 reviews
from
and
External reviews are not included in the AWS star rating for the product.
WalkMe increase our CRM user adoption
What do you like best about the product?
It's a great tool that helped ease the users experience in our CRM
What do you dislike about the product?
Admin - troubleshooting workflow that repeatedly breaks
What problems is the product solving and how is that benefiting you?
User adoption of our CRM.
WalkMe Review
What do you like best about the product?
Very useful tool to help us create guides and tips for users who struggle with some our day to day systems,
What do you dislike about the product?
sometimes the editor tool takes a while to load and even freezes when using the live preview
What problems is the product solving and how is that benefiting you?
Helping onboard new starters as well as traning exisitng staff on using our key systems.
WalkMe Enablement
What do you like best about the product?
The ability to guide through complicated processes.
What do you dislike about the product?
Can be a bit clunky in places and hard to use.
What problems is the product solving and how is that benefiting you?
WalkMe is guiding users through software and correcting the amount of errors created.
Great product with supurb customer service
What do you like best about the product?
WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. We have had WalkMe for over 4 years now, and I use it almost daily. When I have issues or questions and reach out to the customer support team they are always prompt and courteous in their reply and resolution.
What do you dislike about the product?
After years of use, I really can't say I have any complaints about WalkMe. Are there features that I would like to see in the future? Sure. But overall I have had a very positive experience with WalkMe.
What problems is the product solving and how is that benefiting you?
We can get information out to our customers right away, and it is easy for them to search for what they need - right when they need it. This has helped reduce the customer service requests we receive.
Review of WalkMe Support Experience
What do you like best about the product?
The most helpful thing about WalkMe is how relatively easy it is to use. There's no need for coding knowledge, while implementations which is very convinient. Moreover, the Customer Support solves created tickets/cases in a fastly manner, which I greatly appreciate. We use WalkMe various features quite a lot - it's amazing what some of them can do.
What do you dislike about the product?
The downsides of WalkMe include, from my point of view, how it can 'freeze' at times, which disturbs the workflow. Other than that, it's inconvinient how one bug can lead to some additional issues. Moreover, sometimes the same thing cas show incorrectly, then after a while (without changing anything) it can work as expected - hard to pinpoint the error.
What problems is the product solving and how is that benefiting you?
WalkMe greatly helps in providing the users with the assistance they might need while performing their duties.
The best platform to find tools to build training walkthrough or guidance
What do you like best about the product?
Impressive platform that is providing all I need to build training material for our newley sales process features that is quite difficult to be learning without proper support. The walkthrough helped our user to learn and training in guided environment that they can make mistake on it as a part of the training process.
What do you dislike about the product?
We received no complaint from our current or new users about this platform. This product has improve and make the training time short and effective.
What problems is the product solving and how is that benefiting you?
Help users with their work journey and give them support that they need to get onboard quickly.
I worked with Sam on my support ticket today, he was efficient, courteous, and always friendly.
What do you like best about the product?
We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win!
What do you dislike about the product?
There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying.
What problems is the product solving and how is that benefiting you?
I have been creating solutions to help streamline and increase accuracy.
Creatively develop ways to overlay guide to help our users adopt and learn our products
What do you like best about the product?
With WalkMe, we've been able to creatively develop ways to overlay guide to help our users adopt and learn our products which supported better customer experience.
What do you dislike about the product?
There are some limitations but we are able to creatively seek ways to sort some of it.
What problems is the product solving and how is that benefiting you?
WalkMe's been helping with on the stop guidance that our users can easily trigger when needed. With WalkMe's TeachMe, we are also able to provide an interative way of learning for users that is sort of similar to e-learning's LMS.
Impressive experience after using WalkMe
What do you like best about the product?
Providing users and worker a platform they can rely to support their training and walkthrough easily. Fast customer support for users if they experience any challenges while implementing the and operating the application. Insight on software usage levels to determine which software is used often by workers.
What do you dislike about the product?
No complaint from users at this time. We love the dashboard interface, it is intuitive and minimalist, but some improvement with the menu display is welcomed.
What problems is the product solving and how is that benefiting you?
Ensure every users is supported in digital adoption and new changes on the system.
Best training and walkthrough platform review
What do you like best about the product?
Responsive platform to build video or bubble text walkthrough to help users onboarding and learning about the new features that is introduce on the software is the main reason we subscribe to this application. Modifying training material implementation using template is easy and has create a simple workflow that new users can follow to train and get familiar with the system. No more confusion and difficulties after swtich to WalkMe.
What do you dislike about the product?
Slow response on email by the customer support service. Takes 2-3 days for them to reply support tickets. It is too long for critical problem that we had.
What problems is the product solving and how is that benefiting you?
Provide training ground for users to learn about the new system.
showing 101 - 110